Longstanding customer of Kirkintilloch branch, last order paid but issues with delivery and a broken down van meant we didn’t get all we ordered. Months later still not fully fitted and finished - dis... Toon meer
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Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up And... Toon meer
Bedrijf heeft geantwoord
Genuinely really helpful staff with amazing customer service. The guys in the Aberdeen branch couldn't have been more helpful as I tried to organise purchase and fitting of flooring remotely. They ga... Toon meer
Bedrijf heeft geantwoord
Everything was easy from order to delivery , the guys who delivered were fantastic. Ty. Price was cheap compared to others I had a look at, originally ordered to pick it up but arrived and realised it... Toon meer
Bedrijf heeft geantwoord
3,6
Gemiddeld
293 reviews
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Good customer service
They delivered half the order but when I called they immediately recognised the issue and shipped (next day) the rest of the order with no quibbles.
10 juni 2024
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Everything was easy from order to…
Everything was easy from order to delivery , the guys who delivered were fantastic. Ty. Price was cheap compared to others I had a look at, originally ordered to pick it up but arrived and realised it wouldn’t fit in the car, asked for it to be delivered and it was all sorted within minutes and delivered the next day. Would highly recommend buying from directflooring. Seafield branch 👍
9 juni 2024
Antwoord van Directflooring
Hiya, Thank you for such a positive review! We see you have now received your Flooring & we do hope this has exceeded your expectations! Thank you again!
Out of their way to be helpful!
Genuinely really helpful staff with amazing customer service. The guys in the Aberdeen branch couldn't have been more helpful as I tried to organise purchase and fitting of flooring remotely. They gave me good advice, gave regular updates and went out of their way to ensure everything went smoothly.
Well done guys and thanks for your help.
13 juni 2024
Antwoord van Directflooring
Hiya, Thank you for such a positive review! We see you have now received your Flooring & we do hope this has exceeded your expectations! Thank you again!
Online Ordering
Not the best online ordering or contact experience (no order confirmation/no response to email). However, I finally spoke to a member of staff who was very helpful. Goods delivered to remote location via courier - on time.
14 juni 2024
Review zonder uitnodiging
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Could be better when ordering online
After placing my order onlin I received a call to ask what branch I would like to collect from but the computer systems between ordering online and branch are not compatable, pretty poor. Staff at collection were friendly and helpful.
7 juni 2024
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Not friendly staff
Not friendly staff, confusing with different prices from online, not helpful at all to the customers who spend money in your business
5 juni 2024
Antwoord van Directflooring
Thank you for your review, prices online & in store always stay the same, sincere apologies for any inconvenience caused,
Purchased floor boards but parts not delivered
Purchased floor boards
First off they only do curb side deliver so please beware as being a single mother with back problems I had to pay extra to get it up my flat
Then I realised my side boards were not included in order. Been trying to contact them for a refund or to send missing parts but they have gone silent
7 mei 2024
Antwoord van Directflooring
Thank you for your review, Our courier call when they arrive outside & are unable to dump the pallet without a conformation you are home, Thank you, Sincere apologies for any inconvenience caused,
We offer a kerb side delivery as stated in the terms and conditions,
Great quality flooring
Great quality flooring , very quick delivery happy and would use again
22 mei 2024
Antwoord van Directflooring
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The delivery service is very poor, my delivery left in the rain all day and these laminate flooring is not waterproof.
The delivery driver left the laminate flooring in the rain.
21 mei 2024
Antwoord van Directflooring
Thank you for your review, Our courier call when they arrive outside & are unable to dump the pallet without a conformation you are home, Thank you, Sincere apologies for any inconvenience caused,
We offer a kerb side delivery as stated in the terms and conditions,
Absolutely fantastic service and Thomas…
Absolutely fantastic service and Thomas on customer service on the internet orders went out his way to help get the underlay I was looking very helpful and friendly definitely would not go anywhere else thanks Thomas for your help
8 mei 2024
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Never even chapped my door dumped the…
Never even chapped my door dumped the pallet at door and left had I not seen the lorry pull away would even have knew it was there
25 april 2024
Antwoord van Directflooring
Thank you for your review, Our courier call when they arrive outside & are unable to dump the pallet without a conformation you are home, Thank you, Sincere apologies for any inconvenience caused,
Excellent srevice
23 april 2024
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Ordering is made very easy
Ordering is made very easy, the delivery was fast, the delivery driver very polite and efficient.
Only suggestion is to inform in advance when a delivery is taking place just to ensure that one is in waiting for it. Fortunately someone was in to accept the goods but there could be nobody in so phoning of emailing the day before would be advisable.
Other than that, all perfect.
Thank you.
19 april 2024
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
No delivery update
No delivery update, no tracking number and zero communication with the team, phone number doesn’t work and unable to email as it’s incorrect too.
6 april 2024
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Just ordered
13 april 2024
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
No email with order number and no store…
No email with order number and no store to pick item up .
5 april 2024
Antwoord van Directflooring
Hi Christopher, The team have been attempting to contact you for a number days now on the phone number provided, an email was also sent however we have had no response. If you could kindly contact us on 0800 085 9922 - Thank you.
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