Longstanding customer of Kirkintilloch branch, last order paid but issues with delivery and a broken down van meant we didn’t get all we ordered. Months later still not fully fitted and finished - dis... Toon meer
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Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up And... Toon meer
Bedrijf heeft geantwoord
Genuinely really helpful staff with amazing customer service. The guys in the Aberdeen branch couldn't have been more helpful as I tried to organise purchase and fitting of flooring remotely. They ga... Toon meer
Bedrijf heeft geantwoord
Everything was easy from order to delivery , the guys who delivered were fantastic. Ty. Price was cheap compared to others I had a look at, originally ordered to pick it up but arrived and realised it... Toon meer
Bedrijf heeft geantwoord
3,6
Gemiddeld
293 reviews
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A satisfied customer.
Direct Flooring staff were most helpful and a pleasure to do business with.
10 augustus 2024
Antwoord van Directflooring
Thank you for your review! We appreciate this sincerely, & We will be sure to pass your feedback on.
Antwoord van Directflooring
Thank you for your review! We appreciate this sincerely, & We will be sure to pass your feedback on.
Easy to follow instructions from…
Easy to follow instructions from choosing flooring to payment 👌
5 augustus 2024
Antwoord van Directflooring
Thank you for your review! We appreciate this sincerely, & We will be sure to pass your feedback on.
I’ve unfortunately given a one star…
I’ve unfortunately given a one star rating not because the flooring is bad but because I paid for 15 packs, only received 14. When contacting them the next day I couldn’t get through on multiple attempts but I also have still not yet received an email back from them. Another down fall was having to pay £50 delivery charge to have it left on the pavement and being disabled the driver refused to help.
28 juli 2024
Antwoord van Directflooring
Thank you for your review, We do sincerely hope this has now been resolved, We do state we offer a kerb side delivery service, Sincere apologies for any inconvenience caused, Thank you
Badly packed and damaged
Badly packed, 10, out of 14 damaged, complained, sent photos, haven’t heard anything back since , poor customer service.
13 juli 2024
Antwoord van Directflooring
Thank you for your review, We do sincerely hope this has now been resolved, Thank you!
Good I just need to know delivery time
20 juli 2024
Antwoord van Directflooring
Thank you for leaving us a positive review!
Salesman was very helpful and had…
Salesman was very helpful and had knowledge of his work, could answer all our questions, we didn’t feel pressured into buying anything ..
Will recommend your company to friends and family
12 juli 2024
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Sat on the couch
Sat on the couch, ordered flooring, didn't have to go anywhere, Priceless 😁
17 juli 2024
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Items damaged on receipt and it’s…
Items damaged on receipt and it’s impossible to speak to someone and they do not reply to emails.
8 juli 2024
Antwoord van Directflooring
Thank you for your review, We do sincerely hope this has now been resolved, Sincere apologies for any inconvenience caused, Thank you
Laminate flooring
Excellent service and quality very helpful would recommend to friends and family
9 juli 2024
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Really easy to order online and get an…
Really easy to order online and get an instant price for amount of flooring.
I also really appreciated the fact that they send an email to check what day suits best for delivery. On delivery day, the driver texts with an ETA.
Will be ordering from here again. Thank you so much!
30 juni 2024
Antwoord van Directflooring
Hiya, Thank you for such a positive review! We see you have now received your Flooring & we do hope this has exceeded your expectations! Thank you again!
Communication is POOR once you e…
Communication is POOR once you e received confirmation of payment and shipment that's it, I ordered flooring that was meant to be delivered next day and it was not I have tried to contact the company on the number provided which nobody answers and no message can be left as the voicemail is full! I have tried to send an email but it comes back as postmaster which means there's an issue with delivery, it feels like I've been scammed and it's very frustrating.
5 juli 2024
Antwoord van Directflooring
Thank you for your review, We do sincerely hope this has now been resolved, Sincere apologies for any inconvenience caused, Thank you.
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Great experience the people works with…
Great experience the people works with direct flooring are so friendly.
1 juli 2024
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Mixed review
The ordering online experience was quick and easy. But when my husband went to collect it with the order number, the guy is the store was quite cheeky and wouldn't give him the order because we didn't have a receipt, which I hadn't been sent. He ended up sorting it and getting the receipt emailed over. But if I had the order which showed an order number and proof of payment, not sure what his problem was
22 juni 2024
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Easy to order
20 juni 2024
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Fast delivery to the isles
Fast delivery to the isles, did have to pay a little extra but worth it for a quality product.
24 juni 2024
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Easy to use website very prompt service…
Easy to use website very prompt service once bought product for pick up
24 juni 2024
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Antwoord van Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
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