DJ Alexander Reviews 

My property manager Tracey in the Aberdeen branch is wonderful, and always has been. She's so responsive, knowledgeable and friendly. The only reason I didn't leave 5 stars is that I really dislike the client portal and ticketing system that DJ Alexander use. I prefer the personal touch of exchange emails and phone calls with a single point of contact - rather than impersonal tickets with different teams.

Diane Harte has been very helpful in addressing the queries with regards to the parking issue at the propert and always prompt to respond thanks for all your support and help Diane - Thanks

Deceitful scammers. STAY AWAY!

This also applies to almost every letting agency so just be incredibly careful…
DJ Alexander are deceitful scammers to both the landlord and the tenants.

At the end of our tenancy, they tried to scam us out of £200. A common scam used by letting agencies. They claimed that the flat was unclean because of some dirt in a small corner of the bathroom, invoicing us for £200. I disputed this, sending evidence of the cleaning I did + pictures from the start of our tenancy when the flat was not clean + the lack of fair comparison between start and end of tenancy. They then claimed that the landlord wished for this to be done and that they had no ability to sort it out! They didn’t know I was in direct personal contact with the landlord and it ruined their entire scam! I told them that the landlord had no clue what was happening, they proceeded to make up stories about mixing up landlords, and then persisted in charging me the £200 even after I said the landlord had no clue about the charge. Eventually they removed the charge after I threatened to escalate.

They are lying to people, pocketing cash, and never using the “cleaning” money to clean the flat because it is always dirty upon arrival.

My advice to tenants: take very detailed pictures of the state of the flat when you arrive and report it to the company. Take very detailed pictures of the cleaning you do during the process. Do not pay them the “cleaning” charge. Try to get in touch with the landlord directly during your tenancy.

Furthermore, there was moments during the tenancy where they lied to the landlord. They told the landlord that an oven dial was replaced, charging them £100… when the only thing done was adding some stickers to the oven. They also tried to accuse us (i believe the woman was named Nicole who did this) of breaking something in the house to charge us for a faulty cupboard. The landlord came to sort it themselves the next day kindly aand without knowing what dj alexander had been accusing us of.

Deceitful liars stay away.

Searching for a new home is always stressful and overwhelming. DJ Alexanders website as well as their fantastic Edinburgh team made it very easy to locate properties and to view them.

When it came to applying for properties, i dealt with Eve Mack from the lettings team, who was extremely informative and helpful, making the whole application process very easy.

I would recommend DJ Alexander for those looking to let properties in Edinburgh.

Sometimes companies have issues, and I had a few along the way with DJ Alexander — nothing major, but enough to make me cautious. However, I was genuinely impressed with how they handled the end‑of‑tenancy process. Agencies are usually very strict and often try to push for deductions, but DJA showed honesty and fairness throughout.

They reviewed the checkout report properly, acknowledged the context, and communicated clearly. In the end, they requested a full deposit refund without any deductions, which shows integrity and professionalism. When something goes wrong I always point it out, but when something is handled with excellence I also like to recognise it. Credit where it’s due — thank you, DJA and Lisa Cameron.

From the very beginning, Caroline has been absolutely amazing. Finding and moving into a new home can be stressful, but she made the entire experience feel effortless. She is always super kind, professional, patient, responsive, and genuinely cares about making sure everything goes smoothly for us.

No question was too small, no request was too much trouble, and she always seemed to have a solution ready before we even had a chance to worry. Her warmth, professionalism, and positive attitude turns what could have been a complicated process into a genuinely enjoyable one.

What makes Caroline special is not just how efficient and knowledgeable she is, but how much she cares about people. We always felt supported, listened to, and looked after. She goes above and beyond at every stage, and we couldn't have asked for a better person to guide us through our move.

Thank you, Caroline, for being the true Goddess of Letting Agencies. We are so grateful for all your help and would wholeheartedly recommend you to anyone looking for exceptional service and a genuinely wonderful person.

Professional, courteous, and good communicators throughout. I'm sure they're all great, but if you end up with Ailie as your contact then you're in really safe hands.

Robin was very helpful

A huge shoutout to Christopher for being an absolute star in helping us secure a rental property in Glasgow so quickly.

Having recently moved from Australia with my boyfriend and his friend, we found the rental process in a new country quite confusing and stressful. From our very first conversation, Chris was welcoming, approachable, and incredibly supportive. He took the time to answer every single question we had (and there were plenty! 😂), making the whole experience feel far less overwhelming.

His professionalism, patience, and genuine willingness to help made all the difference during what could have been a very daunting process. I would highly recommend Christopher and his team to anyone looking for a new property, especially those relocating from overseas. The service we received was exceptional, and we’re so grateful for all of his help. 😊

Had a great experience finding a flat through DJ Alexander, the property manager Connor was fantastic - very responsive and helpful in answering all questions we had.

Excellent service by Niamh Mackey in helping us finding a new flat and ensuring the move-in process gone smoothly. Many thanks.

Zosia was fantastic, she made me feel very welcome during my first viewing of the flat, very informative and made sure I knew everything about the home. Zosia was so friendly and chatty which made the whole experience less overwhelming for someone like myself. Overall Zosia has been absolutely fantastic and made this transition into a new home such a great experience for me!

We just moved from Sydney to Glasgow and had an extremely pleasant experience with Dj Alexander. In particular our letting Agent Christopher made the entire process really smooth and helped us out a lot with our situation , was super understanding and just such a genuine person in general which made the entire experience comfortable and easy.

Huge thank you to Christopher for helping us secure our permanent apartment in Glasgow! Absolute star, he helped make the whole process extremely easy and set our minds at ease in a situation that otherwise could have been extremely stressful.
DJ Alexander actually cared about our scenario compared to others so that's a huge win for anyone looking to let.

We worked with Alexandra who made sure that the process was handled efficiently. Great communication, we had a very positive experience because of her.

Cameron Lindsay helped alleviate a lot of my worries about moving, through some great customer service.

Samantha Bell (Aberdeen Office) was our Property Manager throughout our tenancy and the service she provided was flawless. Great communication, always replying in a timely manner and putting us at ease with any queries we ever had. A great asset to the team. Thank you

Thanks Kelsey the viewing process was very smooth.

Sana was at the property when I arrived and gave me a no fuss run down of the flat

I recently had a successful tenancy application with D.J Alexander and the agent I was in contact with was Joye, she was fantastic the whole way through and made it a very stress-free and pleasant first experience x

Yours -
Emma