Not the best experience with them. Doctors take a long time to show up if they turn up at all. Had an appointment today where after 15 minutes no one showed so I cancelled. Had to call the Patient Exp... Toon meer
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Its an amazing service and I feel privileged to be able to access it. Getting an appointment as soon as I wanted it and speaking to someone that clearly was highly trained and professional. All the pa... Toon meer
Bedrijf heeft geantwoord
Brilliant service from start to finish. I was able to book an appointment at a time that suited me, with a doctor who had the right expertise for my symptoms. The joining link arrived by email, and I... Toon meer
Bedrijf heeft geantwoord
Once we had got round the Internet issues the appointment went really well The ENP said she would refer me to a consultant who I am seeing next week! My dr surgery said 6 weeks wait before they c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Doctor Care Anywhere, we make it easy for you to book a same day appointment with our qualified GPs, 365 days a year, via a high-quality video on your browser, our app, or by telephone.
Contactgegevens
19-21 Great Portland Street, W1W 8QB, London, Verenigd Koninkrijk
- 0330 088 4980
- contactus@doctorcareanywhere.com
- doctorcareanywhere.com
4,2
Goed
1K reviews
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Based on my experience
Based on my experience, I cannot recommend this organisation. I found the communication to be poor and lacking in transparency during an extremely difficult time for my family.
I was concerned that significant decisions affecting my father’s affairs proceeded without meaningful communication with all close family members, leaving some of us excluded from the process. In my view, organisations working with vulnerable people should prioritise openness, fairness and clear communication with everyone who has a legitimate interest.
This experience added unnecessary stress to an already challenging situation. I hope the organisation reflects on its communication practices and improves its approach for other families.
28 juli 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hi Hils,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Brilliant
I needed an appointment urgently and as soon as i opened the app there was an appointment in 10 minutes!! Within the hour I had a referral letter ready to see a consultant. The doctor was kind understanding and considerate and recognised the urgency of my referral.
22 juli 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hello,
Thank you for taking the time to share your experience. We're delighted we could help you get an appointment so quickly and that your referral was arranged promptly. It's especially rewarding to hear that your clinician was kind, understanding, and recognised the urgency of your situation. We appreciate your feedback and wish you all the best with your ongoing care.
Best regards,
Early Resolution Team
Doctor Care Anywhere
Really poor behaviour from one of their…
Really poor behaviour from one of their “clinicians” (ie someone who isn’t even a doctor). When I made a complaint about it instead of doing the right thing and apologising to me they said they “couldn’t offer me ongoing care” and removed me from the service that I had paid for.
I hadn’t asked for ongoing care -quite simple what had has asked for actually - even if they could not trace my underlying condition there was no need to remove me from regular common GP appointments- the insurance company actually had to compensate me as a result of their poor performance. Can’t imagine they will keep getting contracts with insurance companies if they carry on like that.
Not to mention that if they punish people who dare to complain they won’t have many customers either.
Why they now want more details after I made the complaint and then ignored me I don’t know - the damage is done and I won’t be removing the review either.
I assume they don’t like being pulled up on their behaviour on social media and want to come up with an excuse or just lie about it. I’ll update when they come back with whatever bull story they come up with.
11 mei 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hi Sarah,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Excellent
Dr was late for call but called me directly and was fabulous, really good at explaining and empathic.
Professional and referred my case further
15 juli 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Thank you for taking the time to leave your lovely review, Lisa. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
I have still not managed to get an…
I have still not managed to get an appointment to have a scan eight days later?
4 juli 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hello Kevin,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Brilliant service from start to finish
Brilliant service from start to finish. I was able to book an appointment at a time that suited me, with a doctor who had the right expertise for my symptoms. The joining link arrived by email, and I was connected to the doctor almost instantly. I explained my issue, felt genuinely listened to, and had a prescription sorted in minutes. After trying—and failing—to get an NHS GP appointment earlier in the day, this was such a relief. I’ll absolutely be using this service again.
9 juli 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Thank you so much for your wonderful review. We're delighted to hear that you found the booking process straightforward and were able to see a clinician at a time that worked for you. It's especially encouraging to know you felt listened to and that your consultation and prescription were handled quickly and smoothly. We really appreciate you taking the time to share your experience, and we're grateful for your trust. We look forward to being there for you whenever you need us in the future. Take care and thank you again for your kind words.
Early Resolution Team
Doctor Care Anywhere
Antwoord van Doctor Care Anywhere
Hi Dileep,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
What a great experience
What a great experience. Booking was very easy. Appointment available almost immediately. Doctor was super nice, listened to the problem, advised accordingly and spoke to me in plain English. Advised my insurance company with 10 minutes and less than 24 hours later, my insurance company had received the referral and I could proceed with the consultation
2 juli 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Thank you so much for taking the time to share your experience, Andree. We're delighted to hear that the booking process was straightforward, you were able to get an appointment quickly, and that our clinician took the time to listen and explain everything clearly. It's also great to know that the referral was sent promptly, helping you move forward with your consultation without delay. We really appreciate your kind words and are grateful you chose us. Wishing you all the best with your ongoing care.
Best regards,
Early Resolution Team
Doctor Care Anywhere
Apt on time and clear joining…Doctorcare
Apt on time and clear joining instructions. Dr was very helpful indeed
24 juni 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hello Roland,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Very professional and prompt
Very professional and prompt
Listened and made a plan to help
Definitely recommend
4 juli 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hi Samantha,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
I was very happy with my consultation...
I was very happy with my consultation. I was able to get an appointment within fifteen minutes of going on-line. The person I spoke to was very helpful in understanding my condition and in giving me reassurance and advice.
27 juni 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hello Robert,
Thank you for your review. It's great to hear you were able to access an appointment so quickly and that our clinician provided the reassurance and guidance you needed. We appreciate your feedback and are pleased we could help.
Best regards,
Early Resolution Team
Doctor Care Anywhere
Great consultation from the doctor care…
Great consultation from the doctor care anywhere doctor addressed my problem sent all the stats to my private insurance thank you A 1
30 juni 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hi Paul,
Thank you for your 5-star review! We're delighted to hear your consultation addressed your concerns. We appreciate your kind feedback and wish you all the best.
Early Resolution Team
Doctor Care Anywhere
Do not call for flu
I wanted a flu antiviral as I had a test positive for flu. Practitioner said (And I appreciate her honesty) that it was not in their list. I just got such medication on one of the several online pharmacies that provide this service, medication that actually was effective. Later on they answered a self indulgent justification of why they couldn’t prescribed this medicine online when any other private service do
10 februari 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hello,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Not sure I’d bother
Not sure I’d bother. They were late didn’t do the video call and back heeled it on to my GP.
25 juni 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hello Ewan,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
I am extremely disappointed with my…
I am extremely disappointed with my experience.
A doctor recorded incorrect information in my medical records, stating that my symptoms began in November. The doctor later acknowledged the mistake and provided written confirmation that the information was wrong. However, because of this error, my health insurer is treating my condition as a pre-existing condition and has delayed my claim.
I have been told that I must wait up to a month for the relevant team to process the rectification request. There is no direct phone number for the team handling the matter, making it very difficult to get updates or explain the urgency of the situation.
As a result of an error that I did not make, I am facing financial loss and delays in accessing specialist medical care. I am currently unable to proceed with treatment while this issue remains unresolved.
I understand that mistakes can happen, but when an admitted error in a medical record has such serious consequences, there should be a clear and urgent process to correct it and provide patients with the evidence they need.
I hope Doctor Care Anywhere reviews how these cases are handled so that other patients do not experience the same difficulties.
21 juni 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hello,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Great Service
Easy to use lots of timeslots to suit all needs. Dr was really helpful and gave really good advice.
14 juni 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hello,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Best regards,
Early Resolution Team
Doctor Care Anywhere
Great service highly recommend
Fast appointment made with a skilled professional consultant who listened carefully and took appropriate action. Great service.
17 juni 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Thank you for taking the time to leave your review, Paul. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Very fast response: midnight consultation helped me
At 1.30am I was able to talk through my concerns with a lovely caring and friendly doctor. She laid it all out straight, answered all my questions and so I reluctantly went to A&E where 5 hours later they found the ‘worst case scenario’ had actually happened. So a potentially fatal outcome has been discovered and avoided. So pleased I had the fast consultation which helped my decision.
19 juni 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Thank you for taking the time to share your experience and for your kind words about our clinician. We're pleased to hear that you felt supported and received clear advice during your consultation.
We wish you all the best with your recovery.
Best regards,
Early Resolution Team
Doctor Care Anywhere
Recently needed a GP referral
Recently needed a GP referral, advised to use Doctor Care Anywhere by AXA healthcare (which are linked as providers).
Set up appointment, paid the fee, no issue. Check camera and audio, no problem.
Click email link, wait about 3 mins for Medical Practitioner to dial in.
I can see the practitioner on screen , but cannot hear them.
I make gestures to say I cannot hear them, their lack of visual change, indicated they could not hear or see me. Trying to get a response. My end all working ok.
2 Missed calls received from unknown number, I am focused on trying to complete the appointment, so they are not answered.
Practitioner cuts link.
Raise the issue, I even gave a description of the style of headset and mic the practitioner was using, to confirm I did have a visual link.
I'm told, you need to pay for another appointment. Why would I need to pay for another appointment when the IT infrastructure, you asked me to use, clearly did not work. No guarantee or reassurance it would work a second time.
Advised a refund would be requested.
No contact and after two weeks of chasing, advised, refund would not be given as the practitioner connected.
Poor service
Poor customer service as a follow up.
No trust and confidence that the system will work
Just get pushed from one person to another.
I have to chase for updates
Please use other options as these guys may not deliver what they are supposed to, even if you make a payment.
Still waiting for a call back from the executive in charge, to establish if they are aware of how poorly their service is, or if they simply know but are not capable to generating improvements.
28 mei 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hi Simon,
Thank you for taking the time to provide such detailed feedback. We are sorry to hear about your experience and appreciate you bringing your concerns to our attention.
Please be assured that your concerns have been acknowledged and escalated to our Clinical Governance Team. The escalation was submitted on 18/06/2026, and you will receive a response via email within 20 working days from the date of the Clinical Governance Team's acknowledgement email.
In the meantime, if you require any assistance or have any further questions, please do not hesitate to contact us by email at contactus@doctorcareanywhere.com or by calling our Patient Experience team on 0330 088 4980.
We sincerely apologise for the inconvenience and frustration caused. We hope to resolve this matter for you as soon as possible and thank you for your patience while our team reviews your concerns.
Best regards,
Early Resolution Team
Doctor Care Anywhere
Needed to sign up to this very clunky…
Needed to sign up to this very clunky service to book gp appointments despite already having axa. Ran into multiple issues now sat on hold
18 juni 2026
Review zonder uitnodiging
Antwoord van Doctor Care Anywhere
Hi Tom,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must have been to encounter issues while trying to book an appointment, especially when you already have AXA cover in place.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
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