WM Donnelly & Co Ltd Reviews 

Avoid this company been waiting just under 2 weeks for a boiler repair to be rectified. Customer service from the on call engineer is awful

The staff who work for Donnelly are very polite and supportive. I am currently doing my gas training and the tutors are fabulous especially my current tutor John Hughes who explains anything you don't understand both theory and on site training.

Currently doing the part time gas course with Caledonia. I chose this place as they guarantee a work placement in order to complete my portfolio, which a lot of other companies don’t offer. In centre learning is great as they have top facilities to make sure we are getting the best education, also being able to go out with their top engineers such as John Hugh’s is an added bonus. Extremely knowledgeable and always happy to help out, also lets you get hands on experience when out on site, even if it slows him down which is massively appreciated. I’ve learned a lot from him.

Great circle of people to be around and learn from.

John was out for a service for my boiler on thursday. Everything was great and was good to have a bit of a laugh with john. Good service and great guy

John Hughes is a highly experienced engineer and definetly knows his stuff when it comes to heating and boilers. An all round great guy too, 5 stars from me.

Excellent service. Was sure I needed a new boiler, called donnellys and engineer was out in under one hour. He assured me that I didn’t require a new boiler only a new pump. He went back to the office and returned with a new pump and is now working perfectly.

Will use again

Been with the training centre at WM Donnelly (Caledonia training centre) for about 3 months now doing an MLP course in gas engineering and it has been an enjoyable experience. The trainers at the centre have been great passing on lots of knowledge and the engineers out in the field have been first class and great to learn from. They are always very patient with you and clear in explaining everything or any things you are not sure about. Would like to mention John Hughes as i have been out on placement with him on many occasions. I have learned alot from him in a short space of time and have been with him on a variety of different jobs which has been a great experience and a good laugh aswell. Highly recommend WM Donnelly/Caledonia training as a place to go and learn and train in the gas trade

Excellent service and quickly resolved my issue on my boiler.

John Hughes was very professional and kept me updated on what was going, he got my boiler back up and running.

Highly recommend to use WM Donnelly & Co ltd, when booking in my service I will ask for John Hughes as he is a major credit to the company.

Out of hours service fantastic.

5 stars.

The service was very good and fast with no fuss...👍😊

Engineer identified faulty part in our gas fire & suggested it would take a few days to source a replacement. Have called 4 times since to arrange a date for the repair and promised a callback each time, never hear anything.
I understand the company may not be interested in repairing my gas fire, but why not just say so instead of keeping me hanging on.

My experience with WM Donnelly has been a let down and got from bad to worse [see my earlier review]. The engineer came on Monday, spent 3 x hours at the house. He realised wrong part fitted. We are now with NO heating or NO hot water, it is getting cold here in Scotland! We were told another engineer would come back tomorrow ie Wednesday but then the call was rescheduled to Thursday. Seemingly as the part has yet to arrive. Not ideal and a sub- standard service.

No complaints about the actual boiler services which appeared to be carried out with no issues. However, I have used this company 3 times-the first time via insurance and I put the errors down to the insurance company however the follow up errors I was dealing with the company directly. First time I requested a boiler service to be booked and it was all confirmed-i took a day off work as I had to be at the property. No one showed and I was told my booking didnt exist, they managed to reschedule. I then had to chase for the service report as it wasn't emailed. Second occasion the engineer didnt show up. I had someone having to wait at the property all day so inconvenience was massive (time windows is 9-5pm). Got the run around all day despite me calling several times and getting different excuses and new time windows all the way up to 5pm. Emergency engineer arrived at 730pm who didnt perform services so again it was rescheduled. Once an engineer eventually came on a different day, I again had to chase for a copy of the service report. I will not be using this company again and I would tell other people to avoid them too as their attitude to the inconvenience caused on multiple occasions is shocking.

An engineer (John Hughes) was meant to conduct a boiler service on my Viessman combi boiler. On arrival he met my wife(as I was not at home) and asked her where she came from? With his apprentice he told my wife we had a massive gas leak (2mbar drop) and as such he capped the gas supply and put a DANGER DO NOT USE SIGN on my gas inlet box. Under no circumstances will I ever use this company again as when I had another company check the alleged leakage, surprise surprise there was no leakage!!!! Absolute joke of a company. I had been deprived of hot water for over 1 week due to John Hughes , you have to ask yourself is this guy competent or just trying to scam money from a pensioner? I witnessed the second engineer conduct the gas test and there was absolutely no drop in pressure. I will be seeking recompense for this apparent botch up. DO NOT USE THIS COMPANY. If I could give zero stars I would.

Wm Donnelly & co were allocated by my insurance company to repair my boiler. The engineer arrived at my house next day. A part was ordered and fitted within 2 working days. Both engineers who attended were brilliant, pleasant, knowledgeable and respectful of my property. They called me 30.mins before attending. I highly recommend this company, good job from the engineers and good communication from the office. Thank you.

Edinburgh customer.Last week boiler pilot light would not ignite.W
Donnelly engineer came same day,boiler dangerous and condemned
Engineer phoned office and W Donnelly replaced faulty boiler same day.cannot praise 2 lads who replaced boiler enough.very professional and smart,always get good tradesmen to do your work

Had one of their clueless plumbers attend an emergency appointment via my home emergency insurance cover. This so called plumber guy was absolutely useless. Not only that, he bullshitted his way through his assessment of the serious water leak that I had the night before. He insulted my intelligence with his waffle to be honest. So I put in a formal complaint to the insurance company about this joker of a plumber. And I'm pleased to say that they have given me £150 compensation as a gesture of good will for all the stress and hassle I endured with this useless company.

It's a shame how one year on customer service has dropped significantly and when you call to discuss to be told we are an emergency call out service. Scheduled boiler service booked 1mth in advance for my mother (83 yrs old) .WM Donnelly called day before to cancel due to sickness , rescheduled for following week again between 9-5pm . Advised to "call on the day" for arrival update told they will call 30mins before arrival. Fast forward 4:45pm still no engineer , called office again told we are an emergency call out service so they will be there when possible. No concern given regarding inconvenience caused ,my loss of days leave for original cancellation or turning up to pensioner house at 6pm out with 9-5 working day for a scheduled service . Very disappointed especially after outstanding service I had received last year from exact same company. Would love to discuss with anyone from customer service .

This relates to a claim through our home insurance's emergency cover.

Issue: No hot water or heating. Was informed this company had been contracted out to look at our boiler, so got in touch with them around Thursday afternoon and was told they had no availability and would send someone tomorrow (Friday), and they would get in touch with me 30 minutes before arrival.

Just after 5pm on Friday their gas engineer turned up (no phone call) and spent about an hour trying to find the issue, of which he determined there was an ignition fault and would need to get a spare part ordered. Somehow he managed to get the boiler going, and left.

Through the night the boiler stopped working again, and I couldn't get to work. I called up on Sunday to get an update, as I had not communication, and was told I needed to call back on Monday for the parts team to be in - fair enough I thought.

Monday I called up to get an update, and was told the parts team are looking into it and will get back to me with an update by the end of the day - I clarified with them that the boiler failed again and is not working.

I then get a message from my home insurance provider to say the claim had been resolved. After calling my provider to let them know it wasn't resolved, they said they received an invoice from WM Donnelly, saying it had been fixed - which they also had the cheek to put it as an 'out of hours call'.

I then called up WM Donnelly to find out what was going on and was told the issue had been resolved and the gas engineer who attended didn't send any report back to them.

At this point it was 5 days and no fix and told my insurance company that I'll arrange to get it looked at myself.

I got an appointment with British Gas for Wednesday.

Tuesday evening, about 5.30pm we get a call from a gas engineer from WM Donnelly saying he would be at our property soon to investigate the fault (thinking - another out of hours call!) but politely said that we've got our own and he should have been told.

Anyway - British Gas came out and resolved the issue in 40 minutes - blocked condensate pipe, no spare part needed boiler all working fine.

I would have probably been charged a load of money to get a part that wasn't needed and still left with the same issue!

I wouldn't recommend this company at all.

Had my combi boiler serviced yesterday by Engineer John Hughes.

Turned up on time with a call before he arrived. Very smartly dressed and could not be more helpful as I am Visually Impaired. Explained every detail and set my rads and hot water to the sfae temp as it was set too high.

Cannot fault John in any way and the service was really superb. Many thanks John! 10/10!

Mike :-)