WM Donnelly & Co Ltd Reviews 

After reading the reviews I was feeling a bit anxious.
I too am using this company because chosen by my insurer.
In any case, I was given plenty of updates on the whereabouts of my engineer before his arrival. The guy (unfortunately I didn't get his name) was very nice and sorted me out in no more than 30 mins.
OK, my issue was an easy one to sort out and didn't require extra parts, but still... maybe I have been lucky, but I have zero reasons to complain.

unprofessional and highly incompetent. I had one guy come out to asses the fitting of a radiator which seemed straightforward. Then 2nd guy came out to fit radiator who was sposed to come out between 9 and 3pm. when I contacted the office on 3 occasions was told 3 different things one being it could be anytime between 9 and 10pm the woman was just rude and unprofessional on the phone asking me what I wanted help with (rudely putting me on mute )and returning speaking over me. when through engineer arrived he said they had sent the wrong guy he couldn't fit new radiators.
When I asked to make a complaint was told I would get a call back ,it never happened.
From my experience they give local traders a bad name and
unfortunately would not trust these people carrying out a job smoothly.

I called this company when I discovered a water leak coming from the bottom of my boiler. They said it would be a £102.00 call out charge to be paid upfront.
A repair man arrived next day and after carrying out an inspection told me I needed a new manifold and other parts and that he would have to drain the whole heating system which would would take approximately 4.5 hours to complete.
I was under the impression that my warranty on my boiler had expired, but after I checked after the WM Donnelly & Co Ltd diagnosis I was surprised to find I still had 2 years left on my warranty.
I called Worcester Bosch and they sent someone out to do a boiler inspection. I was shocked to find out that the only problem with my boiler was a leaking pipe elbow which is a (£10) part to replace.
I immediately contacted WM Donnelly & Co Ltd and demanded my £102.00 call out charge to be refunded. They said I would only get my money back if I e-mailed them the Worcester Bosch inspection report.
I wont be using this Company again and I am appalled by their false report and attempt to rip me off for several hundred pounds
I eventually got my money back and told them I was disgusted with their attempt to rip me off and for the lies they told about a repair I did not need.

Shower of amateurs. Absolute waste of time. Avoid them if you can. They were the allocated Home Emergency provider sent AXA. Communication between their own people terrible and communication with the customer even worse. A simple fix to a radiator took 4 calls outs, confusion between plumbers and heating engineers, and eventually they told me that what they had said would do could no longer be completed. They just gave up. The obnoxious service guy did not help either.

Had a leak in my boiler fitter came out checks my boiler everything okay but a small part broken simple fix 20 minute job , 3 fitters and five visits later my boiler is left damaged because they fitted the part the wrong way , when I contacted them the refused to come and sort it stating it was beyond economical repair which they never mentioned till after the damage was caused, they did thought surprise surprise offer to quote me for a new one , I would rather go without a boiler than have them back

I had the unfortunate experience of dealing with WM Donelly recently through my LV home emergency insurance policy, and I cannot emphasise enough how terrible it was. 

2 times failed to turn up after they provided their confirmation to the insurance company and without any prior notice or updates,

2 times failed to attend within their provided time frames (between 9am-5pm) then attended at 10pm and clearly from the contractor's attitude, not interested to fix or investigate the visible water leak, claiming the usual "need a new part" then requested a 2 man job from the insurance company.

2 times, my pre-scheduled contractors to install the kitchen ceiling were cancelled due to the above delays and unreliability,
Now, my family and I left to spend this Christmas without a kitchen ceiling since it was their initial visit 30 days ago.

On the 3rd visit, the same contractor attend without prior notice and this time, discovered a blockage and was planning to refer the job to another team to attend inorder to power flush the pipe, when I had to suggest the use of my own equipment to avoid further dragging, which did the job.

Their communication was non-existent, forcing me to make countless calls just to get an update on the status of my repair and their attendance, It was clear they had no regard for professionalism or cleanliness as shown on the recorded video, where we were left to clean his mess.

As you might gathered from the other reviews, they are unprofessional and unreliable.

Save yourself the trouble, stress and time wasting and avoid WM Donelly Service at all costs if you can.

I highly recommend them, I had a leak under the bathtub, old pipes, the plumber who came did a very good job and solved the problem, thank you

Became a customer as it was the company provided by the insurers. Informed someone would attend by 9pm, even after several calls to the company to confirm attendance no one attended. Called next day and Informed a plumber would be out in the afternoon and would call 30 minutes prior to attendance! No phone call. Plumber attended with a bad attitude from the start! His attitude towards what he thought was a lone female in the house was disgraceful. Then stated that he wouldn’t be doing any work without a disclaimer be signed for the damage! Explained that wasn’t a problem as we had been without water for 2 days. Said wasn’t his fault and to take it up with company prior to saying he wouldn’t be doing any work and left. Attempted to contact MW Donnelly who said there is no one to take the complaint! Delivering excellence since 1961 my arse!!

My mum had her cooker fitted today and the 2 lads that did it sorted her boiler out aswel they did a great job and went the extra mile for her as she has recently lost her husband our dad she's been without a cooker for 4 months and no heating for a week she is is 78 so thank you guys for an amazing job from an oap in orchard park Elton

This company is a shambles, as can be seen in the image provided, we have received a letter from Corporate Debt Recovery for the amount of £48.00 plus an additional charge of £10.00 (Debt Recovery Fee)

The £48.00 charge is for a boiler service that WM Donnelly performed at our request back in April 2024.

We paid WM Donnelly Ltd the full amount back in April 2024. We owe nothing.

We have explained this to their accounts department on no less than three seperate occasions. I again phoned their accounts department yesterday but accounts could not speak to me.

This matter undoubtedly will be resolved in our favour in the county court. After that we will seek redress for their negligence, time incurred in dealing with this matter and for the stress that we have had to endure in dealing with WM DONNELLY Ltd.

I strongly advise anyone wishing to deal with this company to think twice before doing so.

We have nothing more to say to WM Donnelly Ltd and nothing further to discuss with Corporate Debt Recovery as we have explained the situation In full to both parties and we are no longer repeating ourselves.

We look forward to resolving this matter in the county court.

The worst company I have ever dealt with, several engineers were sent before they finally diagnosed the problem and told me I needed new valves which they ordered and booked in to fix, this was delayed as the engineer ordered the wrong valves. Finally new valves were fitted and later that day I discovered we had no hot water. Another call and they sent out an engineer that night who was here for an hour and a half to then tell me he didn’t know what the problem was and couldn’t fix it. After much anger and frustration I called an independent heating engineer the following morning and when I explained the problem he knew exactly what the problem was and talked me through how to get hot water until he could come and fix it. They charged me for a power flush which they didn’t complete. You should have seen the stuff that came out my radiators. They have one engineer that I know of who knows what he is doing, unfortunately several of the engineers are inexperienced and don’t have a clue. I called twice to complain and I’m still waiting for them to contact me. I immediately cancelled my direct debit for my service contract, they have since emailed me to say my boiler service is due and I would need to pay unpaid monthly instalments as my direct debit seems to have failed. I emailed them back to advise I cancelled my direct debit after receiving the worst service and yup you guessed it no response! I would think twice before using this company!

Just had a dream experience with the engineer from this company
He quickly checked by boiler and had the patience to show me what to do if the pressure drops again
Although my boiler is only 5 years old and his his words is in perfect condition, pressure drop is a very common thing to happen so not only did he fix the problem, he reduced my stress and educated me in what to do if it happens again

We stopped getting hot water so through phoning our insurance they sent Donnelly out. The engineer was due between 8 and 6pm (had to take day off) but turned up at half 7 pm with no explanation and no prior communication. He looked at our boiler for around 30 minutes and told us that we need a new PCB said it'll need ordered and went away. A couple days after his visit our 'report' said that our boiler is beyond economic repair and that we need a new boiler. By chance we were talking to somebody about the boiler which made us turn it back on and funnily enough its working and we have had hot water for over a week now. So if the PCB wasn't working we would still have no water so we feel like we have been lied to and taken advantage off.
Disgusting that people do that to others so avoid!!

Initially fixed our boiler which died the next day. We ended up paying them to fit a new boiler. They sub contracted out to another company ( Thats what the paper work says ) who completed the job but with issues. The Gas Safe certificate was completed and signed off by someone who hadn't seen the boiler or the install.

We had measured up for new radiators and were waiting on a quote from them. During all of this the stopcock started leaking from them using it during the install so we booked them to replace it, guy came out and said 'We don't do stop cocks' and left, they then they chased us for £100 something. Called them up and after a lot of back an forth they said they would come out and replace the stopcock. That was the last we heard from them.

We had a flood from our bathroom sink over night. We managed to isolate the water and contacted our emergency home cover provider. In the morning we were contacted by WM Donnelly who said we’d have a plumber out about lunchtime. Ross attended and was pleasant, polite and very efficient. He capped off the leak and gave us advice on how to progress the fault. We opted to go with our own local plumber for ease as they have done work for us before but no hesitation in recommending WM Donnelly who were out quickly to sort our issue (free as covered with home emergency cover).

Bath had blockage ,Ross called to say he was 10 minutes away .Arrived and sorted the blockage out in no time .Very pleasant young man .

Called out this company in late January as I had no hot water, engineer came out, said he would have to order a part, it took another 5 days to come back and fix it. 4 weeks later, no hot water again, this time I went through insurance, unfortunately they sent out Donnellys again. A different engineer came spent 2 hours with it couldn’t fix it and said they would need to order a new part. A week later another engineer turned up, wrong part, will have to order another part( all this time no hot water) 5 days later another engineer fits new part, now 2 months down the line, 5 visits and 3 engineers later, I have a leaking boiler, (which I didn’t have before) which keeps throwing up fault codes. When I contacted the company all I got was some boss with a monotone voice showing no empathy or sympathy for my situation. When I asked for the complaints department, he gave me his own email address. Stay well clear, unless you want more problems than you started with.

1 star as they attended … 4 times … went without heating or hot water for 9 days .. insurance claim … I got my own plumber in the end .. absolute farce … don’t use … had me close to a breakdown …

I would highly recommend this East Kilbride company for there service and workmanship. Ross was very knowledgeable and put my mind at rest. He came out same day to fix a leaky cistern pipe. He identified the issue straight away. Fixed and replaced the parts and it is now working with no issues.

The 1 star is reserved for Karina who made it her mission to get the “engineer” out to investigate my boiler that wasn’t providing hot water the same day. She deserves credit for that.

And with that … the calamity of this company begins. The bad reviews are legit people.

Logged an insurance claim through Axa Home Manager as no hot water on Wed 6th Dec. Get a visit. “Engineer” opens up the fascia and has a look about and the diverter valve looks closed on heating and won’t open for water. Sounds legitimate. So if at first you don’t succeed, f*** it with a spanner heed. “ You didn’t see me do that”. Okaaaay. Need a new diverter valve is the consensus.

Thur 7th get a call to say have the part , will fit it Friday 8th. Great I’ll have hot water soon. Grandfather (retired plumber) sees the guy at work with the valve and it’s not working. Faulty part possibly ? Has there been a power surge ? (No is the answer to that) Grandfather told me didn’t look like he knew what was wrong but sometimes these things happen. He’s seen it before , sometimes you leave for a second opinion. Fair enough. We’ll order a new part and come back on Monday my papa was advised. Ok.

Grandfather waited in all day on Monday 11th for me. No show. No communication to advise.

Phoned Tuesday 12th to find out what was going on. Parts Manager said needed to order a specific part and will be fitted on Wednesday 13th.

Phoned Wednesday 13th … part not here. Have to cancel. Have it tomorrow and fit it Thursday 14th. It’s soooooo specific and they don’t make the parts anymore … you’ll need a new boiler in a year advises Colin the parts manager. Aye … ok.

Thursday 14th engineer calls. “Part doesn’t look like the right thing … I’ll come back out to look … I’ll take ownership of the job and source the part myself” Like I’m being done a favour ??? What is the part ? The valve ? I’ve got a retired plumber and a national account director of Salus (my uncle who’s worked for just about every major plumbing / heating merchant in the United Kingdom ) questioning the competence of them here as these parts are not hard to get. The boiler is NOT antiquated. They don’t make them anymore ; fair enough but it’s a combi boiler for gods sake.

Friday 15th notified the mystery part is on order and being couriered over the weekend and will be fitted Monday 18th. Ok. Fingers crossed.

Monday 18th phoned “sorry the parts not here yet … even if I have to wait and pick it up at 8pm tonight and I’ll fit it tomorrow morning. Brexit is making it hard to get parts” Brexit ? I was told the part was “sourced” in Shrewsbury. What a laugh ! As if going out the way to help me. At this point I’ve lost patience and tired of the bull. Phoned insurance company and complained and they agreed the service I’ve had is horrific. If the part isn’t ordered they’ll send me to a more reputable local contractor to claim from. But insurance will find out first what the hell is going on and I’ll be contacted within 45 mins.

Insurance phoned them directly after speaking to me at 2:30pm to find out what the hell is the problem ? Got phoned at 3:26pm by the engineer to say “we’ll be there in 20 mins”. Stark contrast from earlier conversation.

Got the circuit board replaced. The hard mystery part to find and source. A Vaillant 0020034604. Had a look tonight. Can get it from Screwfix in 48 hours delivered … and every Wolseley store in Ayrshire has 1 ready to collect within an hour !!! Irvine has 1 , Kilmarnock has 1 , Ayr has 1. Ridiculous. I’d post the pictures to prove it if I could. Had a cheek to say there’s folk worse off than me. Aye , like my work colleague who needs a new boiler and has had it delivered and installed within 2 days. It’s taken day 12 for me to get a repair.

Do not go near this lot. Honestly. The bad reviews online are legit. I’ve experienced most of what other people’s complaints are. It’s the same pattern. Avoid and go elsewhere. Axa need to reevaluate their Home Emergency contractor as I’ll never take a policy with them again with it being this mob they deploy.