Downtown Stores Reviews 10.433

We are very happy with our solid oak book shelving, it arrived in good time and was easy to assemble. It fits in a treat with our living room.

Dealt with promptly and efficiently. Delivery made exactly as stated time slot. Well impressed with my dealing again with Downtown Stores. Would recommend to anyone who values personal and professional service.

Great price for our new bed, and delivered sooner than expected

We had excellent service from Elizabeth when ordering our Dining Room furniture. Delivery was quick and the delivery men were very efficient. They assembled the table and took all the packaging away.

I love this company I have shopped here for years ,we spent over 8,000 last sept 2025,As we decided to gut the lounge and dining room ,Got rid of all the furniture and start again ,Brought all the furniture from downtown, Even the wall paper ,lovely quality and very happy with the purchase, The two men that delivered were brilliant they made sure all was ok and took all the packaging away for us ,Excellent service thank you .

Good delivery service, and goods well packaged.

Very profesional , i had issue with delivery every time i contacted they repplay stratway, and given me update, i would defenetley recomend them 5 star revew,

Had a new bedroom carpet fitted by Oldrids yesterday and the guys made an excellent job of it. Given I didn't want to move some modular wardrobes they fitted the new carpet around them and you'd never know it didn't go completely underneath. Oldrids price was slightly higher than I could have bought the carpet online for, but I wanted to support local business and I've dealt with them for years without issue - Sometimes price isn't everything :)

Item delivered promptly although I didn't receive an email from delivery company re time of delivery.
Warming rack was faulty but Lisa Hanson dealt with it very efficiently and i received a replacement the next week

Well organised website making finding the settee and chairs easy to find. Placing order was easy and follow up directly with staff to pay and complete the order was a pleasant experience. Friendly helpful and efficient. Clear pricing with delivery date. The ongoing updates regarding dispatch and delivery were clear and helpful. The delivery itself was prompt and efficient. With clear tracking and accurate timings. Service like this deserves recognition

Delivered very quickly and at a good price

A real person at the end of the phone! Queries answered quickly and efficiently.
Delivery exactly in the time slot alloted

First class customer service and delivery team. Great product at a very competitive price. Thank you ☺️

Excellent & efficient service in supplying our new kettle & £10 saving on other retailers . Thank you.

Just had to post what an amazing service I have had from Downtown, I had difficulty ordering (my fault) and phoned and received extremely good help, laughingly saying that it was my husband's birthday the next day. Free delivery and it arrived this morning less than 24 hours after ordering and £10 cheaper than John Lewis.

Adore this rug, was exactly what I was looking for at a good price.

Great service in-store and delivery was second-to-none. Thank you. Would highly recommend Downtown Stores.