Downtown Stores Reviews 

Every thing was really good from start to finish.
From the phone call to ask if the dining suite was on display. The assistant who served us and the notification and delivery were all excellent.

Jon the delivery man was great from downtown and put the greenhouse in the garage for me in an order he said would be the best for building. Very helpful

From going in looking at sofas to being delivered fantastic service the lady in store to phone calls keeping us updated to the delivery men was outstanding would highly recommend to anyone
It’s nice to come and look and not online not knowing what your getting

Delivery men where on time and nothing was to much trouble took the matteres up stairs and put it on the bed for us
We new when they where coming and was in the time slot given

Pleasant and easy transaction

Had struggled to find a puzzle for my granddaughter they all seemed to be aimed for boys. This was ideal .arrived on time just what she liked. Postage was a little expensive but I took the hit arrived on time and kept up to date with developments.

Fair price good quality rugs as described by vendor delivery updates accurate and honest good customer information

On the whole we have had a wonderful experience with Downtown fitting new flooring for my Dad. I visited the store several months ago to gauge what was available and what we might need to consider. I was given a little advice and some brochures to look through with my Dad to decide what he wanted.
Eventually decisions were made and I went in to order the flooring for him. I had my small children with me and the flooring department staff were wonderful at helping me keep them happy whilst also helping me with my order.
The installation date was arranged and a deposit was paid and we sat back and waited for the installation date. Disappointingly here is one of my reasons for not giving 5 stars - the day before the installation date Downtown contacted me to say they could not install on the day agreed due to a lack of fitters. I understand this happens for all sorts of reasons but it was disappointing to have to wait another week.
Finally the installation start date came and work began. Dad was happy with the fitters care taken and I was contacted in addition to double check Dad was fully aware he could not enter the hallway until the floor levelling compound had dried. He was a little bit disgruntled as he had understood this but this left him unable to leave his living room for several hours (he’s 82) and he felt he was not able to prepare for this and fetch food and drink etc before they started work. This was during the extremely hot weather and he did struggle.
The next day the LVT flooring went down and we are absolutely delighted with the end result. The flooring is excellent quality and exactly meets Dad’s needs. It has been fitted with great care and attention to detail on all the doorways and looks fantastic.
We were very happy with the pricing on all elements and with the exception of a couple of niggles service from beginning to end has been fantastic.

I have just had a delivery of very large bed and two singles and four chairs plus extras.
The delivery people were very good and nothing was too much trouble certainly use them again.

From initial visit to Boston Downtown the staff, especially Emma, were excellent. We then purchased new table and chairs after a lot of deliberation. They were delivered today and the delivery guys were very good. The exceptional service from start to finish was first class. Would recommend them to all looking for good service.

Visited Downtown last week ( 13/7/26 ) to view furniture. We were looking for 2 x 2 seater recliner sofas and a recliner chair. Found exactly what we wanted , with the added bonus of seeing 2 x swivel recliners with footstool.
Off we went to make comparison visits at other retailers.
No contest, back to Downtown ( 16/7/26 ) to confirm our favourable thoughts and on doing so were joined by salesman Gary.
He quickly and efficiently went through the purchase/ delivery process etc. We left as two very happy people.
Excellent all round.

Congratulations Downtown and Gary.

Brilliant purchase very happy with our new Samsung dryer ,came in perfect condition well wrapped .
Delivery guys were very good and polite, would definitely recommend this company to others.

Arrived sooner than expected good service.

I admit, I'd never heard of Downtown.
When I saw they had the kitchen scales I wanted at a great price, I checked Trustpilot & was happy to order based on previous reviews.
Website is easy to use, great communication from the company.
Delivery exactly as promised.
Very happy with my purchase experience & would gladly recommend the company to anyone 😀

Our mattress developed a fault after 18 months and they came and inspected it and were happy to refund/replace with a different one as needed.

We went to choose an alternative and as it was in stock it was delivered within days. Great customer service.

Great product knowledge on the shop floor. Our expectations around delivery time were managed and met. Excellent communications regarding the delivery which was on time and carefully handled.

Fast and efficient