Dragonpass Reviews 

Staff were really friendly and helped get us in as early as possible and the food and drinks were excellent.

Excellent service for easy lounge access.

Experience was good overall but the Escape lounge was full so lucky we had opted to pay the extra to pre book otherwise would not have got in.

Food choices could have been better, the main hot dishes, the curry and the chilli were both vegetarian.

For the most part only one person serving at the bar so queues were generally 6+ people stretching across the walkway.

Staff were otherwise friendly and efficient and the lounge was comfortable and clean.

One star only because zero stars isn’t possible. Didn’t get in as Lounge was full of people with actual bookings, which your Dragonpass is not - it’s a Pass. Maybe that’s obvious I dunno. Couldn’t rebook as busy all day. Great business model for the Lounge and Dragonpass, wish I’d thought of it. How many people get their money back. 3.8 Stars?! Lol

Great but the prestige membership no longer being offered. No more unlimited visits. After my membership expires in Oct, will be switching to Priority Pass

Pretty good, I only popped in briefly to have a look before boarding, made a coffee which was nice, facility in Brisbane was clean and inviting, a good alternative for travelers.

First time using the Dragonpass app.
Had tried using another lounge pass company but apparently that membership had expired but no one informed me.
Unlike the other app, found it was straight forward purchasing a lounge access on Dragonpass.
The staff member at the relevant lounge was understanding & patient.
As flight was departing late evening, entering a few hours before, found there wasn’t much selection on offer. Mostly buffet type fare; sandwiches, wraps, salads, cold pizza. & what there was, there wasn’t much of it.

Can’t complain everything went through without a problem. 👍

Travelling from Rhodes to Manchester, we used Dragon Pass for the first time. Getting through reception was a breeze.
On entering, there was space to sit and look at the runway. The selection of food on offer was okay. Small sandwiches and wraps, soup, chicken and rice and a pasta dish. All were tasty.
The drinks selection was okay too, coffee and alcoholic drinks available in good supply. All in all, reasonable value for money and a chilled vibe, in easy access to the boarding gates, we will use again
The staff were friendly and the food was refreshed regularly,

Easy to redeem my entry into Premier Lounge at Baiyun Airport in Guangzhou. The lounge there was quite spacious and had lots of empty tables and seats; but the choice of food was quite limited and just okay.

Ordered laksa at Plaza Lounge and was sorely disappointed. The bowl contained only laksa gravy, white laksa noodles and two thin slices of fish cake. No hard boiled egg, no other toppings—just a very bare bones bowl of laksa. Looks like Plaza Lounge is really cutting costs. Very disappointing and certainly not what I expected from a lounge.

Dragon pass has made trips enjoyeeable. No hassle and more comfort

Very disappointed as noticed they have changed the criteria to get lounge access. I am an infrequent traveler. I have an international card where I pay handsome annual fee just to avail this service, however, now there is an extra condition that need to be met to access the lounge. You have to use card for international transactions to avail the service. I have requested one off favor this time and have been refused. How disappointing is that they can not offer you one off even.

Very convenient for access to lounges in every airport (local and international terminals) that I’ve been in!

Feel Relaxed and hassle free while using DragonPass in airport lounge.

Very disappointing experience with DragonPass customer service.

We were a group of five travellers, and four of us had eligible credit cards with complimentary lounge access, including the 1+1 guest benefit. We clearly presented our cards and also showed the benefits in the app at the lounge.

However, due to an apparent mistake by the customer service/loung​e staff, only two cards were properly entered, and all five of us were allowed to enter using those two cards. The other eligible cards were not properly processed, even though we had provided them.

Later, we unexpectedly received a charge of AED 121.90. We only became aware of this when we checked our credit card statement. This charge should not have been applied, as we were eligible for complimentary access and had provided the required cards and app details at the time of entry.

We have already contacted DragonPass customer service several times and explained the situation, but the response and support have been extremely disappointing. We expected the issue to be investigated and the incorrect charge to be refunded, but there has been no satisfactory resolution.

What makes this even more disappointing is that the lounge service itself was poor, with a very low-quality breakfast, yet we were still charged for an experience that should have been complimentary.

Overall, this has been a very frustrating experience. Poor handling at the lounge, incorrect charging, and very poor customer support afterwards. DragonPass should take responsibility for staff errors and refund charges that were incorrectly applied.

I hope DragonPass seriously reviews this case and improves both its lounge operations and customer service.

The process getting in is very seamless, the people were very kind and accommodating. The food choices are great plus we have ample space for ourselves. It was such a good time being there after all the waiting in the check in line.

Bought a one use on dragon pass for Montego Bay Jamaica and it was excellent! Price / lounge and service at MBJ

Dragon pass is simple to sign up to & very easy to use the App . Used Dragonpass to access new Phoenix Lounge in Dublin T1 airport. My flight was delayed by over 2 hours so I was very happy to have a quiet & comfortable lounge to wait in .

I was at Phnom Penh new airpot and love the Lounge. Thank you. Staff very friendly and service was great!