I ordered the wrong size parts. Totally my fault. The staff at Drainage Superstore were most helpful in ensuring I soon received the correct parts and a full refund after returning the wrong parts. 5... Toon meer
Bedrijf heeft geantwoord
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Advertised and sold products that are unavailable, told alternative was £150 extra and that their bank details changed so send the difference HERE, wasted a day of building and so far I haven’t rec... Toon meer
Bedrijf heeft geantwoord
Great Website. I am not in the trade - DIY - and Drainage Superstore made everything easy to follow and understand. Also good communication on the order progress with very fast delivery.
Bedrijf heeft geantwoord
Package arrived on time and in perfect condition without any crack and also this is the only store that sells the exact size I was looking.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over DRAINAGE SUPERSTORE
Geschreven door het bedrijf
Who are we?
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. Over 18,000 drainage products including channel drains, sewage treatment plants, drainage supplies and so much more.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contactgegevens
Burrington Way, PL5 3LX, Plymouth, Verenigd Koninkrijk
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4,2
Goed
6K reviews
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Antwoord van DRAINAGE SUPERSTORE
Hi Philip,
Thanks for taking the time to review us, it is greatly appreciated.
Kind regards,
Phil.
Good service fast delivery
Good service, Great product will use again highly recommended
16 mei 2026
Antwoord van DRAINAGE SUPERSTORE
Hi Colin,
We are delighted you enjoyed our service and product! We appreciate your kind words, and hope to see you again.
Kind regards,
Phil.
Delivery was a day late
Delivery was a day late, asked for credit of the £9:50 charged. No chance, don’t use
24 mei 2026
Antwoord van DRAINAGE SUPERSTORE
Hi Andrew,
I am sorry to hear that your delivery was late. Unfortunately courier delays can happen, which is why we advise not to schedule work until items arrive.
I am sorry for the inconvenience caused by this, and if you need any further assistance please let me know.
Kind regards,
Phil
Antwoord van DRAINAGE SUPERSTORE
Hi Domagoj,
We are so glad you received your order quickly and in perfect condition. Thank you for your review, and we hope to see you again.
Kind regards,
Phil.
Antwoord van DRAINAGE SUPERSTORE
Hi Mr Kirtley,
Thank you for the 5 stars! Great to hear that this reached you quickly.
We hope to see you again soon.
Kind regards,
Phil.
Antwoord van DRAINAGE SUPERSTORE
Hi Chris,
Many thanks for the 5 star review! We appreciate it and hope to see you again.
Kind regards,
Phil.
Nice people to deal with and Lauren…
Nice people to deal with and Lauren kept me up to date with delivery - proper traditional customer service!
13 mei 2026
Antwoord van DRAINAGE SUPERSTORE
Hi Paul,
Many thanks for your review! We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Very good prices and excellent product
Very good prices and excellent product, fast delivery and dispatch the only downside is the £8 delivery charge which i think is quite high
20 mei 2026
Told my order was 2 days till delivery…
Told my order was 2 days till delivery 6 days later still not received. Cancelled order and getting a refund. Don’t trust the delivery times
19 mei 2026
Antwoord van DRAINAGE SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I do apologise that your order was not dispatched within the lead time stated and I can see you have been fully refunded with this.
We are working on getting our lead times for this item updated on the website.
Kind Regards
Samantha
Antwoord van DRAINAGE SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I apologise you feel that there was lack of communication and slow delivery.
I can see you were emailed on the day you placed your order to advise you of a delivery date and it was delivered within the lead time stated on the website of 3 - 5 working days.
If there is anything you wish to discuss please do email us on feedback@cmostores.com
Kind Regards
Samantha
Delivery lost with DX,
Ordered some inspection covers which only half the order arrived. 5 days later still no sign of the rest of the order and the customer service team just say its been lost in delivery. I needed these covers to complete a job ready for a concrete pour. Recommend people not to use Drainage Superstore if you want all the goods delivered.
Update.... I've just unpackaged the 2 drain cover that I did receive and 1 of them is damaged!!!
19 mei 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good Morning,
Thank you for taking the time to leave us a review.
I do sincerely apologise that the courier lost your item. This is very frustrating for both yourself and for us and we really do aim to provide an excellent level of service for our customers and for you to not be receiving the goods that we have sent to you is not acceptable.
I can see my colleague in customer service has been helping to resolve this for you and refund has been raised for you.
Apologies once again.
Kind Regards
Samantha
Easy to order online
Easy to order online, delivered within 2 days good communication on delivery
17 mei 2026
Very slow
We got confirmed order on 27th April.
Delivery was supposed to be 2-3 days.
We received the package on 12th May.
Didn’t get any correspondence or update in between.
16 mei 2026
Antwoord van DRAINAGE SUPERSTORE
Good Morning,
Thank you for taking the time to review us.
I am so sorry that your order was delayed and you had no communication with regards to your order being out of stock or late.
Where we get notified of any delays or stock issues we will also endeavor to notify our customers where possible to ensure they are aware and can make an appropriate decision on how to move forward based on their project needs.
I can see in this case we had chased updates with the supplier but had not been notified of any stock delays and therefore you had then not been notified.
I can see your order has since been delivered and I do hope everything is ok with this.
Kind Regards
Samantha
Good range, competitive prices
Good range of products at competitive prices, website easy to use and order was delivered when is was due. All round a good experience
28 april 2026
Review zonder uitnodiging
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