I ordered the wrong size parts. Totally my fault. The staff at Drainage Superstore were most helpful in ensuring I soon received the correct parts and a full refund after returning the wrong parts. 5... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Advertised and sold products that are unavailable, told alternative was £150 extra and that their bank details changed so send the difference HERE, wasted a day of building and so far I haven’t rec... Toon meer
Bedrijf heeft geantwoord
Great Website. I am not in the trade - DIY - and Drainage Superstore made everything easy to follow and understand. Also good communication on the order progress with very fast delivery.
Bedrijf heeft geantwoord
Package arrived on time and in perfect condition without any crack and also this is the only store that sells the exact size I was looking.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over DRAINAGE SUPERSTORE
Geschreven door het bedrijf
Who are we?
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. Over 18,000 drainage products including channel drains, sewage treatment plants, drainage supplies and so much more.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contactgegevens
Burrington Way, PL5 3LX, Plymouth, Verenigd Koninkrijk
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4,2
Goed
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivered the wrong type of decking…
Delivered the wrong type of decking boards. I ordered grooved and reeded and a local company delivered grooved and smooth. Therefore don't match with existing decking boards.
8 mei 2026
Antwoord van DRAINAGE SUPERSTORE
Good Evening Barry,
Thank you for taking the time to leave a review.
I am so sorry you received the wrong decking boards.
I can see you have contacted our customer service team who will get this resolved for you as soon as we receive the photos of the items received.
Kind Regards
Samantha
Just what I was looking for
Easy to use website, good price, just what I was looking for. Delivery a bit hit and miss but kept well informed. Very friendly driver passed over goods at front door
12 mei 2026
Your customer service was useless they…
Your customer service was useless they failed to return my emails and phone calls. Your sale s team were just as bad. I will never use you again. One star is too many.
13 mei 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good Evening Phillip,
Thank you for taking the time to review us.
I do sincerely apologise for the lack of communication with regards to your order.
Your comments have been passed over to the relevant teams to review and ensure we provide better communication moving forward.
Kind Regards
Samantha
Got what i ordered in good time fast…
Got what i ordered in good time fast delivery, excelent service.
4 mei 2026
Delay with no update
Ordered drainage materials from "Drainage superstore" late on 4th May (order DS-0343695) and by 9th May there was still no delivery.
This has delayed an active construction project and caused unnecessary disruption. I also paid £40 shipping, so I expected far better communication and fulfilment times.
The products themselves may well be fine, but reliability and delivery performance are just as important when people are depending on materials arriving for scheduled works.
Currently very disappointed and now seeking a partial refund/goodwill gesture due to the inconvenience caused.
Far from Super. Would not recommend.
5 mei 2026
Review zonder uitnodiging
Antwoord van DRAINAGE SUPERSTORE
Good Evening Alex,
Thank you for taking the time to leave us a review.
I am so sorry about the lack of communication with regards to you receiving your order. It is very unusual that you have not had any delivery updates or email confirmations at all from us. I will make sure this is looked in to.
I can see your order was delivered on the 5th working day. I appreciate the lead time states 2 - 3 days for these items however all lead times are estimated as stated on our website and this can be due to reasons that are sometimes out of our control unfortunately.
I can see your order was received ok and that our customer service department have been in contact with you to discuss this matter.
Kind Regards
Samantha
Everything you need.
Really easy to find what was needed, easy check out, fast delivery. Good work.
29 april 2026
The online ordering process was easy…
The online ordering process was easy and the items were delivered on time with confirmations and updates provided.
I would definitely order again from the company.
6 mei 2026
Great execution of my order.
29 april 2026
Good quality doors and fast delivery…
Good quality doors and fast delivery they look great thanks
28 april 2026
Delivered as promised and appears to be…
Delivered as promised and appears to be a quality product
4 mei 2026
Took a while for the whole order to be…
Took a while for the whole order to be completed. But there's a real person at the end of the phone. They sorted the issue and text me with the resolution. Result! This mattered to me so will use again.
Delivery was spot on.
15 april 2026
Super efficient service
Ordered items only available online- despatched within 24hrs via a reliable courier at a sensible cost. Quality items well packaged.
29 april 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.