Dreamholiday4u Reviews 

I found my experience super but that was really down to Anthiny who was amazingly helpful. He was very friendly and very patient with me as I tried to book a holiday for my family of 6, and kept making changes. He wasable to make all the changes I required and kept smiling. I give him 10 out of 10

Absolute scam. Bought a holiday through wowcher. None of the hotels listed on advert given. Instead Airbnb an hour outside Rome. A supposed upgrade in Venice no more than a 2 star dump at best and the Milan hotel one hour fifteen mins from centre at linate airport. Then flight back from Bergamo airport. Had to book hotels in Rome and Milan to even have a chance to see the cities. Had to pay an extra fee for one of the train journeys as they said only one seat left in total paid them additional £518 and had to pay over £500 more to make the 6 day trip work. Surprise no answer to emails. I will not stop until I get a refund and make sure you cannot con people of their hard earned money

I had an almost identical experience to the other person who posted about booking a trip via Wowcher to the Christmas Market in Frankfurt.
We were offered the hotel upgrade at an extra cost
of >£150, as it was supposedly closer to the market than the original hotel, so we went ahead.

It was only when, the day before booking the transfers we found out the new hotel was 124km away from the airport! When we “upgraded” we were told the flights were into Frankfurt. While on the phone to the agent she told us to Google it, so we did; “Frankfurt Airport” to the hotel and it was 15 minutes away. We expressed on the phone how that was nice and convenient and stated about the distance. The agent never once stepped in and corrected that we were clearly looking at the wrong airport and happily took the payment.

This was a wedding gift for my parents who have married later in life. I was helping arrange the trip with my mum and after finalising the details they went on to pay for extra leg room and early check in with the airline. They pre-booked car parking so to then to be faced with a nearly £200 transfer fee was just not in their budget, especially so close to Christmas. Let alone a nearly 2 hour transfer time. They are pensioners and didn’t need the extra travel time.

I called and spoke to someone in customer service prior to see if they could offer any advice and I was told it was too late for them to offer any help, so unfortunately my parents cut their losses and didn’t go.

I have raised this with dream holidays prior to leaving this review in the hope a mutual resolution could be found. When asking for the call recording to be reviewed I was told it was not available (this was less than 6 month and they didn’t have it??) I noted that the person that had the same experience, who went straight in with a negative TP review, received not only credit notes but a monetary refund. I requested the same (at least 50% of the upgrade fee) along with the 2 x £50 credit notes they had already offered.
I was told that I wasn’t going to get the refund only the vouchers. Maybe I should’ve just left a negative review in the first place? The last communication was on 3rd January telling me my credit notes will come by email in 24 hours….I’m still waiting which is why this review is being left.

Avoid this company. Their staff aren’t trained properly. They are clearly commission based and it’s immoral to conduct a business in such a way.
Also avoid falling in to the trap of a Wowcher deal because they look great but in actual fact you end up spending over 4x as much.

Hopefully this will prompt dream holidays to reconsider the offer they made to us.

I have dealt with Andrew for years and he has never let me down.
I would recommend dream holiday 4 us every time.
Their prices were competitive and their customer service was worth the 5 star that I have graded.
He was patient, honest and realisable. All my requirements were met. Always a pleasure
Thank you again
M. Dixon

Anthony, was very pleasant, quick and efficient.
I will definitely contact him for further holiday arrangements.

I bought a trip to Rome on Wowcher. It was £145.99 and included flights and hotels. The hotels looked ok and had good Tripadvisor reviews so I went for it.
You then have to redeem the voucher before you can go forward to the 3rd party Dreamholiday4U, however once redeemed the voucher is then non refundable. It’s not until you redeem and speak to them that you realise it’s a total con. The flights that were included for that price was a stop over flight via Stockholm that took 12 hours to arrive from LDN-RME! Meaning you’d miss the entire first day of the trip! No one is going to want that flight, it isn’t fair or reasonable so you then have to pay an extra £70pp for reasonable flights and further £60pp to take a carry on bag as no luggage except a small under seat handbag is included. Then surprise surprise the hotels advertised are “subject to availability” and even though booking.com said they had rooms available they said they’re unable and you’re offered a “like for like” alternative. We were offered a rundown grim hotel which said 4stars but was grim and had bad tripadvisor reviews. All in all they tried to charge us then over £500 for the trip for two. Feeling trapped and not wanting to lose the money I had already spent I agreed to continue until I went on booking.com and flight scanner and saw that I could book the exact same flights and hotel for £210 for two. It’s a total scam!! I was refused a refund and lost my money. I tried to contact Wowcher who just kept pushing me back to Dreamholidays4U and refused to help. DONT BOOK ANYTHING ITS A TOTAL SCAM!!

Great support and very patient with me.

His name is Andrew!

If I could zero stars I would....

So let me take you on a trip down awful avenue!

Looking for a Christmas get away with my teenage daughter (I'm working all of Christmas in healthcare so something special because im going to be absent). I see wowcher offering a Christmas market in Frankfurt! And the price was a steal! Knowing what these things are like i expected a bit more to pay on top, but nothing had prepared me for the disasters that followed!
So.... I get the call as per the wowcher and speak to a lady called Dhriti, well where do I begin.... she pushed flights on me that were not suitable, when I tried to get her to change them she told me that she had already processed the voucher and that I would have to take what I have been given, despite asking for confirmation via email, which I had not given! Nearly 40 minutes of going backwards and forwards and with me finally sending an email to her stating that I was only agreeing because I was being forced too that she finally said she would get a member of management to call me the next day.

So in comes Andrew the next day, we'll let me just say, this man was charming and whilst doing so managed to feed me a line or 3 about how a different location would be better because they cannot sort better flights for me due to how close to Christmas it now was etc..... so when I asked him where would he suggest for a Christmas market, he stated Venice is nice. So he sent me over hotel and flight details. It all looked a lot better but was going to cost me even more than Frankfurt etc.... but wanting to have a nice time away and already committed with money spent I agreed and was sent the details for my next destination. Although not perfect I was determined to make it a magical time for me and my daughter (we have had a rough year so this trip was needed!)

As anyone would i contacted the hotel and arranged transfers, sorted out eating arrangements (both myself and my daughter are coeliac, with my daughter being highly sensitive) etc. The hotel was great, everything was in place and I felt happy with what was to come!

Well..... roll on the night before I fly (for perspective I was in Asda at 8pm buying some gluten free snacks for an 11.30am flight the next day), knowing i needed to finish packing when I got home I sent an email to the hotel about hair dryer facilities, to this i got the most bizarre response.... 'do you have a booking with us?' Finding this so strange I called the hotel, when speaking to them they remmeber3d me booking transfers and requesting a specialist diet, on checking they found that there had been two bookings in my name, but both had been CANCELLED! I had no hotel! And worse, had I not of emailed the hotel about something as simple as a hair dryer I wouldn't have known about it until I had landed in Venice! The hotel emailed me all of the information explaining the agent had cancelled the hotel and the fault was not mine nor theirs.

So..... now drop in Anthony..... who told me 'do not worry madam, we will get this all sorted for you'
Do not worry? Do not worry! With the stress this short break had already caused i was far from content! Anthony.... another charmer assures me he will find another hotel, a better one! And well he found me a hotel yes.... but better?? Absolutely not! With no time to research i agreed to what he had found and just hoped that this time someone was being genuine.... how wrong I was!

Landing in Venice i no longer had a transfer because I was no longer at the hotel I had originally arranged things with nearly a month prior. Thinking I would be OK to get public transport from the hotel and again make good of a bad situation.... how wrong i was again! The whole of Venice was on a public strike! So.... no public transport.... so stranded ag the hotel and fighting for a taxi which i paid through the nose for! Driving up to the hotel all I could see was graffiti, drug dealers and dog mess.... being dropped at the hotel I just wanted to cry.... but still trying to make good of a bad situation!

Going into the hotel, the room was nice but not the 4 stars it brandished! And guess what.... no gluten free food! They couldn't not guarantee that there would not be a risk of cross contamination.... well bloody great.... so now I'm having to go out after dark in drug dealer central during a public strike! Finally finding food and heading back to the hotel we sumble into 2 other travellers offer the same rubbish that dream holidays had offered me! For a fully grown scouse man to not feel safe you can imagine how a 5ft 6 65kg woman and her 15yo daughter felt!

Fast forward to the 2 days we spent trying to find even 1 Christmas hut on Venice let alone a market.... not so much as a sniff.... Venice itself was pleasant in places but not the holiday we had anticipated.

I have emailed Andrew with Absolutely no response....

Save your money and sanity and avoid!!!

Dont touch this company they will rip you off.I booked a wowcher holiday to Germany Christmas market for this Saturday. They kept saying the hotel we offered is bad here's another one adding another £200 and they kept doing it.Now yesterday I find out Frankfurt airport to the hotel they picked for me is 127 km away and £280 return so we are cutting our losses and not going but my daughter and wife are disappointed.People avoid these scammers.

Trying to get a refund within my Ts & Cs 14days and they are refusing. A whole dispute is being carried out, turning what should have been a magical booking into a nightmare. What not recommend!

Andrew listened to our requirements, found us suitable accommodation which met our 'wish list' at our chosen destination.
He was patience and allowed me time to discuss the details with my partner, before booking. I was not pushed into
making a rush decision.

From the beginning, Andrew listened to what we wanted and built our bespoke holiday. While we were away, he was consistently on hand to help out with any minor problems we had.
I would fully recommend this company.

Dreamholiday4u made our vacation planning a breeze! The booking process was straightforward, and the customer service was top-notch. Highly recommend!

30/7/24 **Update**Dreamholidayu have been in touch to confirm that all transfers will now be included with the holiday. I am grateful that they eventually got in touch and am satisfied with this outcome.

We recently booked a holiday for my son's 21st birthday. We were then upsold the holiday to include better flight times, Dreamholidayu then charged an additional £10 per person administration fee (on top of the cost for the different times / accommodation). The holiday was advertised as including transfers, however when we had paid for the trip we were then informed that not all transfers were included. If it hadn't been so close to my son's birthday I would have tried cancelling, but seeing as I had already spent over an hour on the phone, decided to put it down to experience.

My experience with Rony was fantastic, and I truly appreciate his dedication to finding the cheapest price for my travel. I highly recommend this place for anyone seeking affordable travel options.

What an excellent time away we stayed in Giza near the pyramids and a fantastic hotel, we booked a tour for 1 day through Dream holidays and this was absolutely fantastic. A 1 to 1 guide and driver and the whole experience was just magical and 100 times better than we could have imagined. I would highly recommend using this travel company.

Prompt service, good price and reliable.

Rony did a great job.
Well done and thank you.

I was interested in an holiday, was given a quote and within 24 hours, the price went up 3 times.
I was already getting annoyed but was so excited for this holiday that I decided to still go ahead with it and paid a deposit.
I decided to cancel the holiday the day after as I was quite frustrated with it all and was guaranteed my deposit back, I have been on to the agent, Andrew on numerous occasions without reply, I wrote messages and phone calls, I was told I would get my deposit and 6 weeks later I am still waiting very stressful and frustrating to be treated like this

My Vietnam journey with DreamHoliday4U was extraordinary! Their meticulous planning and local expertise crafted a seamless itinerary, blending cultural richness and relaxation. The accommodations were superb, and the passionate guides made each excursion a memorable experience. DreamHoliday4U's commitment to customer satisfaction, transparent pricing, and prompt communication set them apart. If you're dreaming of a flawless Vietnam adventure, I highly recommend DreamHoliday4U. Thank you for an unforgettable trip!

Good price and excellent service, we had peace of mind as this company is fully protected by ATOL. Professional staff helped us get the best holiday we deserved, smooth sailing all the way. Have recommended them to friends too.