I had a really pleasant visit today in the Newtownabbey store. Kerry assisted me with choosing my mattress and did a fantastic job at advising me. Kerry took me through the Sleep Match experience a... Toon meer
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Lees wat reviewers zeggen
We bought a bed frame and mattress today and David was so helpful with the purchase. His knowledge of the available products was fantastic and he made our experience today an enjoyable experience. Tha... Toon meer
We were served by Sarah in the Ballymena store. She was a very pleasant and friendly store assistant who was very knowledgeable to help us make the correct decisions in purchasing our new bed and ma... Toon meer
I initially made the order in Aprile 26 for a sofabed, chair and foot stool. The couch arriveda few weeks later, the footstool arrived in a different colour from the one it was ordered in and the chai... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Dreams is Ireland's and the UK's most loved bed retailer. Owned by the world's largest bedding company, Somnigroup International (Formally Tempur Sealy International), Dreams has been providing an extensive range of beds, mattresses and bedding products for over 40 years. From NASA born innovation to local, Irish made beds and mattresses, our mission is to deliver the best quality beds and mattresses to our customers, ensuring a great night's sleep for everyone. We have around 2500 colleagues across Ireland and the UK, with 12 stores across the island of Ireland and over 220 stores across mainland Britain along with 2 online websites. As well as fantastic service, we've invested in our innovative Sleepmatch technology, exclusive to Dreams. This nifty machine helps our customers find their perfect mattress in just three minutes.
Contactgegevens
6-16 Duncrue Crescent, BT3 9BW, Belfast, Verenigd Koninkrijk
- 1800 508300
- Customer.care@dreams.ie
- dreams.ie
4,4
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent experience as always in store…
Excellent experience as always in store with Edward. He took his time and went through all the options we had available
10 oktober 2026
Review zonder uitnodiging
Waiting 4 months for a bed
I ordered a bed in June. In August, I got an update saying it would be delivered in September. Now it’s already mid-October, and I still don’t have the bed. I guess they’re waiting for a tree to grow so they can make a bed for me out of it. This is a joke, not a store. Never again.
18 juni 2026
Antwoord van Dreams Ireland
Hi,
We’re sorry to hear about your experience and understand your frustration with the changes to your expected delivery date.
We’d really appreciate the opportunity to look into your order and see what update we can provide.
Please email our Customer Care team at cusotmer.care@dreams.ie with your order details, and we’ll be happy to help.
Kind regards,
Dreams Customer Care
Lizzie was fantastic in assisting…
Lizzie was fantastic in assisting choose the perfect mattress. Will definitely recommend!!
7 oktober 2026
Review zonder uitnodiging
Antwoord van Dreams Ireland
Hi,
We’re really sorry to hear that you were disappointed with your experience.
We’d appreciate the opportunity to understand what happened and see if there’s anything we can do to help.
If you’re happy to, please email us at customer.care@dreams.ie with your details, and we’ll be happy to look into this further.
Kind regards,
Dreams Customer Care
Efficient and helpful
Joe was very helpful and friendly in the newtownabbey store
4 oktober 2026
Review zonder uitnodiging
Kerry was phenomenal
Kerry was phenomenal, huge help and brilliant saleswoman
3 oktober 2026
Review zonder uitnodiging
Joe was an absolute gem
Joe was an absolute gem. We hadn’t planned on buying today but he was far too convincing and very accommodating. Gem.
3 oktober 2026
Review zonder uitnodiging
Joe was very knowledgeable and helpful.
3 oktober 2026
Review zonder uitnodiging
Nithish the salesman in Liffey Valley…
Nithish the salesman in Liffey Valley store and his manager were very helpful when we were buying our ottoman bed. Delivery was hassle free.
Simon in their customer care team for after sales service was excellent and very helpful.
3 oktober 2026
Review zonder uitnodiging
Fantastic experience kerry was very…
Fantastic experience kerry was very helpful and made it very easy
2 oktober 2026
Review zonder uitnodiging
We are moving into a new house and we…
We are moving into a new house and we went into Dreams in Omagh and Johnston was helping us find our new bed. He was very helpful, super friendly and very informative. He made buying a new mattress very smooth and stress free. Highly recommend!!
28 september 2026
Review zonder uitnodiging
Antwoord van Dreams Ireland
Hi Aaron, congratulations on the new house! We're delighted Johnston at Dreams Omagh made choosing your new bed and mattress so smooth and stress-free. We'll pass your lovely words on to him. Wishing you many great nights' sleep in your new home!
Superb service from Edward- new bed and mattress
Edward came highly recommended from family members who previously purchased beds and mattresses from him. He was very polite, patient, knowledgeable and friendly. We are now the third family members to purchase with him and have recommended Edward to other family who are looking new beds and mattresses in the new year.
27 september 2026
Review zonder uitnodiging
Antwoord van Dreams Ireland
Hi Emma, what a wonderful thing to read! Three families now sleeping soundly thanks to Edward at our Bangor store – that says it all. Thank you for recommending him to even more of your family, and we look forward to helping them find their perfect bed and mattress in the new year.
Bed sale
Jonny C was very welcoming and went through the bed options throughly with us making sure we got the correct bed to suit our needs. He is a credit to the company and we will be back in the future to look for sofas
26 september 2026
Review zonder uitnodiging
Antwoord van Dreams Ireland
Hi Rhiannon, thank you for taking the time to review Dreams Newtownabbey. We're so pleased Jonny C took you through the bed options and helped you find the right fit. We'll make sure he hears he's a credit to the team – and we can't wait to welcome you back when you're ready to browse our sofas!
Jonny c was very helpful.
Jonny c was very helpful and very knowledgeable, gave great advice and assistance.
26 september 2026
Review zonder uitnodiging
Antwoord van Dreams Ireland
Hi Ernest, thanks so much for your 5-star review! Great to hear Jonny C at Dreams Newtownabbey gave you helpful, knowledgeable advice. Enjoy your new purchase and sweet dreams!
I could not initiate the process to…
I could not initiate the process to exchange the mattress, even though it was after few days of receiving it (and wanted a more expensive one).
EDIT: I tried to initiate mattress exchange by calling at the phone number indicated on the website. It turns out that's only a Sales number and issues like mine require email to customer.care. I send 2 emails to customer.care (I have screenshot of that) but no replies... in the end, I gave up :-(
6 juni 2026
Antwoord van Dreams Ireland
Hi Constantin,
Thank you for your feedback.
We’re sorry to hear you experienced difficulty initiating your mattress exchange.
Our website provides information on the steps required to arrange a Comfort Exchange, including the relevant terms and conditions.
If you require any further assistance with the process, please contact our Customer Care team at customer.care@dreams.ie, and they will be happy to assist you.
Thank you for bringing this to our attention.
Kind regards,
Dreams Customer Care
A wonderful experience picking out our…
A wonderful experience picking out our new mattress with Kerry. She was extremely helpful and helped us find exactly what we were looking for within our budget and able to offer delivery for the date we needed. 10/10 customer service
25 september 2026
Review zonder uitnodiging
Antwoord van Dreams Ireland
Hi Katie, 10/10 from you makes our day! We're thrilled Kerry at Dreams Newtownabbey helped you find the perfect mattress within budget and arranged delivery for exactly when you needed it. Enjoy every night on your new mattress!
Kerry was absolutely amazing
Kerry was absolutely amazing, she helped us with our every need
25 september 2026
Review zonder uitnodiging
Antwoord van Dreams Ireland
Hi Ché, thank you for the fantastic feedback! Kerry is a real star at our Newtownabbey store and we'll be sure to share your kind words with her. Enjoy your new purchase from Dreams!
Delivery will take longer than stated.
I ordered a couch online the 10th of August and I was informed that the delivery would take 3 to 4 weeks, however, it's been 7 weeks since I placed the order and still no couch.
Two weeks ago, we were contacted by phone and told the order would be delivered the 1st of October.
In the last few days we have sent two follow-up emails requesting an update and we haven't received a reply.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Dreams Ireland
We’re very sorry to hear about your experience and apologise for the delay with your order
Could you please send your order reference number to customer.care@dreams.ie Our team will look into this for you and work to get the matter resolved as quickly as possible.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.
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