Loretta was amazing in Blanchardstown! So friendly and helpful. She took the time to show us different mattresses, bed frames and even tested what mattress suited me. She was so patient and explained... Toon meer
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Lees wat reviewers zeggen
We’ve had the best experience today with holly and Stephen! From the friendly greeting to the competent consultation the both of them were absolutely brilliant. Very knowledgeable and patient when it... Toon meer
Pluses: every person I spoke to on the phone was polite and tried to help. Minuses: terrible communication online. No updates when there were delays; I had to chase them for every scrap of informati... Toon meer
Bedrijf heeft geantwoord
We were looking for a new mattress but had no idea what we wanted or needed. William in the Coleraine store was fantastic. He spent time with us, giving us brilliant advice but also give us space and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Dreams is Ireland's and the UK's most loved bed retailer. Owned by the world's largest bedding company, Somnigroup International (Formally Tempur Sealy International), Dreams has been providing an extensive range of beds, mattresses and bedding products for over 40 years. From NASA born innovation to local, Irish made beds and mattresses, our mission is to deliver the best quality beds and mattresses to our customers, ensuring a great night's sleep for everyone. We have around 2500 colleagues across Ireland and the UK, with 12 stores across the island of Ireland and over 220 stores across mainland Britain along with 2 online websites. As well as fantastic service, we've invested in our innovative Sleepmatch technology, exclusive to Dreams. This nifty machine helps our customers find their perfect mattress in just three minutes.
Contactgegevens
6-16 Duncrue Crescent, BT3 9BW, Belfast, Verenigd Koninkrijk
- 1800 508300
- Customer.care@dreams.ie
- dreams.ie
4,5
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 65% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Emma from the Ballymena store was…
Emma from the Ballymena store was absolutely fantastic and really helpful when helping us choose and buy our first sofa for our new home. She was friendly, knowledgeable and made the whole experience so easy and enjoyable. We really appreciated all her help and would definitely recommend Emma to anyone looking for great customer service. Thank you, Emma! 😊
9 september 2026
Review zonder uitnodiging
Antwoord van Dreams Ireland
Hi Lindsay, congratulations on your new home and your first sofa! We're thrilled Emma at Dreams Ballymena made choosing it so easy and enjoyable. We'll pass on your lovely thanks to her – enjoy your new sofa!
Fantastic Customer Service
Went in for a browse and ended up buying 2 new beds and 3 mattresses! Fantastic customer service from Shirley and would highly recommend, especially for anyone struggling with the massive choice out there.
7 september 2026
Review zonder uitnodiging
Antwoord van Dreams Ireland
Two beds and three mattresses – what a visit! We're so glad Shirley helped you navigate all the choice and find the right beds and mattresses for the whole family. Thank you for recommending Dreams, and sweet dreams to you all!
Outstanding service from Joe top guy…
Outstanding service from Joe top guy and he made are visit 100 💯 interesting and pleasant
5 september 2026
Review zonder uitnodiging
Antwoord van Dreams Ireland
Hi Leonard, 100% from you means a lot! Thank you for the great review – we'll let Joe know you think he's a top guy. We hope you enjoy your new purchase from Dreams.
Chair and care package purchase with Joe
Joe was amazing tea and coffee was offered on entry and he spent time talking us through colours etc. Explained the care package and delivery details. Great customer service. Enjoyed our shopping experience and happy with our purchase.
5 september 2026
Review zonder uitnodiging
Antwoord van Dreams Ireland
Hi Joanne, thank you for the lovely review! We're delighted Joe took the time to talk you through colours, our care package and delivery – and that you enjoyed a cuppa while shopping at Dreams.
Sarah in Ballymena was super
Sarah in Ballymena was super. Nothing was too much for her and great with advice in everything. Would definitely buy from her again, thank you for all the laughs and help!!
4 september 2026
Review zonder uitnodiging
Antwoord van Dreams Ireland
Hi Joanne, thank you for the fantastic feedback! Sarah at Dreams Ballymena will be thrilled to hear she made your visit so helpful (and full of laughs!). We look forward to seeing you again soon.
If you’re going to the Omagh showroom, look for Johnston!
Went to the Omagh store in the market for a SuperKing mattress. The salesman, Johnston, couldn’t have been more accommodating to my wife and I. He knew his product exceptionally well and assessed our needs and preferences enabling him to present us the stock on offer that best suited our needs. Great service,
3 september 2026
Review zonder uitnodiging
Antwoord van Dreams Ireland
Thank you for the great recommendation! We're delighted Johnston at Dreams Omagh took the time to understand your needs and helped you and your wife find the perfect Super King mattress. Enjoy the extra space and many great nights' sleep!
Lee was friendly and professional all at the same time.
Lee was easy to talk to, friendly and professional all at the same time.
I knew pretty much what I wanted and he dealt with it. Done dusted!! New good quality mattress at a good price
Dreams, Cresent Link. Derry
2 september 2026
Review zonder uitnodiging
Antwoord van Dreams Ireland
Hi Gill, done and dusted – we love it! Thank you for reviewing Dreams Crescent Link, Derry. We're so pleased Lee made buying your new quality mattress quick and easy at a great price.
Great Customer Service
I stopped in by chance as I seen a sofa through the window perfect for the space in which I need one.
I popped in to take a look and swiftly Caroline greeted me and discussed the sofa and the options available.
Edward then joined us and discussed the options in which to pay for the sofa and applied for finance and placed the order for me.
Both Caroline and Edward we absolutely lovely and very helpful and I’m very excited for the sofas arrival.
2 september 2026
Review zonder uitnodiging
Antwoord van Dreams Ireland
Thank you for your wonderful review! We're delighted you spotted the perfect sofa in our window and that Caroline was on hand to talk you through the options.
It’s very good service
It’s very good service, and make us understand easily and deeply and reach our needs,
2 september 2026
Review zonder uitnodiging
Antwoord van Dreams Ireland
Hi Teena, thank you for your 5-star review! We hope you enjoy your new purchase from Dreams.
Excellent experience at the Derry shop
Excellent experience at the Derry shop! Lee was friendly & helpful!
1 september 2026
Review zonder uitnodiging
Sarah in Ballymena is excellent
Sarah in Ballymena is excellent. Very knowledgeable and supportive. Knew when to give space, when to approach. Felt she was there to assist, rather than push, so it was a comfortable enjoyable experience buying our new bed/mattress. Thank you.
31 augustus 2026
Review zonder uitnodiging
Above and beyond customer service!
Went in Dreams at Abbeycentre looking for a new bed for new house. Was greeted by Tanya and she honestly could not have been more helpful and kind. She made the process so easy and helped get us the best deal and products within my price budget. Went back to visit her to buy our sofa for the house as-well and again could not fault her! The kindness lady and could not have asked for better customer service. Thank you and enjoy your retirement Tanya!
23 augustus 2026
Review zonder uitnodiging
Seamless experience
Adam was patient, informative and extremely helpful. He listened and wasn’t pushy which is exactly what you want when making a large purchase. Thank you Adam
30 augustus 2026
Review zonder uitnodiging
Staff wow!!
Staff wow!!! From the minute we walked in we were greeted by the friendliest staff specifically Joe and Tanya! We ended up buying four beds and mattesses for our new build, the service we received was outstanding! 100% recommend!
29 augustus 2026
Review zonder uitnodiging
Joe was amazing
Joe was amazing, extensive knowledge and advised us on what suited us best and not trying sell us the most expensive products.
29 augustus 2026
Review zonder uitnodiging
Emma was so attentive and helpful
Emma was so attentive and helpful, you couldn't ask for more.
29 augustus 2026
Review zonder uitnodiging
Canice is fantastic!
The salesman, Canice, is what sold us today. He was fantastic, very helpful, took his time, wasn’t pushy and explained all our different options with honesty. Couldn’t recommend him highly enough.
As for the products we chose, very happy with our decision.
29 augustus 2026
Review zonder uitnodiging
Looking for a new bed and dealt with…
Looking for a new bed and dealt with Joe. Great customer service and extremely polite. I would highly recommend.
29 augustus 2026
Review zonder uitnodiging
Kerry was amazing!!!
28 augustus 2026
Review zonder uitnodiging
Great experience!
Great experience!
Johnny was very helpful! Showed us a range of products, with varying prices.
We picked out a great mattress, for a great bank holiday price.
Great customer service and pleased with the product!!
27 augustus 2026
Review zonder uitnodiging
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