Dreams Ireland Reviews 

Emma in Ballymena store is amazing. Very knowledgeable and was able to direct us to the perfect bed. We are really pleased with the service we received.

My husband and I went into dreams this afternoon and were greeted by Tony who was happy to help and advised us well. We ended up walking away with a new mattress, Tony couldn’t have done enough with us from start to finish and really helped us out and got us a good deal with the weekend sale. All the other staff were just as lovely and greeted us with smiles when in the shop. We’ll definitely be back, thank you!

I came into the store with my 3 young boys needing 2 news beds for them .. Emma our sales person could not have been better so friendly and efficient. She knew exactly what I needed and I hit sorted in no time . Very highly recommended

Really great experience and service with Matthew from Ballymena store. My partner and I bought 2 mattresses and couldn’t be happier. Eagerly awaiting them to arrive now.

Edward was very helpful when me and my partner went mattress shopping. made us very comfortable and made the whole experience seamless. 5 stars from us!

As we walked in we were spoken to by all staff members and smiled at!
Kerry came straight over and was very welcoming, she helped us with everything, and made it very easy!
She is fabulous at her job! 5 stars from us!!

We ordered a large bedframe and when it was delivered, the headboard got stuck in the stair landing. Delivery team was nice and tried to move it, but it was simply stuck. We thought ah no biggie, we just call customer service to get it sorted. These kinds of things happen all the time surely it will be fine?

Emailed on friday and monday, no response. Called a few times on the hotline, no pickup. Finally got through on the customer service line on wednesday. We asked if they can send a technician to dissemble the headboard and move it piece by piece. They said no. Then we asked whether we can get a replacement bedframe, we could even order a more expensive one. Answer is no again.

Seems like after they take your money, that's the end of their service. I don't understand for such a big company, why they can't provide customer service end to end. Bit of a joke really.

If you buy your bed here, better hope nothing happens. Or else you are on your own.

Emma in ballymena store was super helpful and patient when I visited with three children today. Took time to show me all the options and provided me with all the information I needed to make the right purchase for me. Left very happy with the service! Thank you Emma

Appalling Customer Service & Zero Accountability Once Payment is Taken

The Issue: Our bed was delivered on Friday, but the headboard got stuck right at the staircase landing by just a few centimetres. The headboard comes with thick side wings that are fully attached and built as one single, rigid piece, making it physically impossible to clear the turn (this was not clearly stated on the dimensions from the website). To be fair, the delivery team were very nice and helpful—they tried every possible angle and direction to make it work, but was simply impossible.

I fully understand that delivery issues like could happen from time to time. What I cannot accept, however, is the appalling lack of accountability and the dismissive attitude of their sales once the payment is taken.

While overall dimensions are listed online, customers have no way of knowing how individual parts are constructed—specifically, whether they arrive as flat-pack pieces or as one massive, inseparable headboard with attached wings. This is precisely why we explicitly consulted the in-store sales staff prior to ordering. The salesperson was confident that there would be no issue at all. Based entirely on their professional reassurance, we proceeded with the purchase.

Yet, as soon as they took our money, their attitude completely shifted and they claimed it was entirely "our responsibility." This could have been a straightforward issue to resolve. We simply asked if they could send a technician to check whether the wings could be safely detached, or help us coordinate a practical exchange. Instead of proactively finding a solution, the staff from the store has done nothing but blame onto the customer, saying this is up to us to check the dimensions and make sure it will fit. They are selling thousand of beds but we are just buying one how we could know better than the sales.

As of now we still have not received a proper solution from customer service and we are still waiting. The way the staff from the store has handled the situation is exceptionally poor and unprofessional. Very disappointing post-purchase support—avoid at all cost.

We were served by Tanya and she was amazing. Tanya made the experience so easy talking through what type of mattress is best for us. Highly recommended.

Emma in Ballymena store was exceptional. The help and time she took with us was amazing. Her knowledge was something else. Thank you so much.

We purchased a mattress from Ballymena shop. Matthew helped us, he was very helpful and polite. Definitely recommend

Matthew (from the Ballymena store) was extremely helpful and got us sorted in record time. He was personable and gave us plenty of time to discuss, whilst also ensuring we had all the support we needed.

Very good experience buying a mattress assisted by Matthew in the Ballymena store.

Matthew from the Ballymena store was so helpful and attentive when I took my parents for a new bed. Highly recommend

Edward helped my wife and I pick our mattress and bed frame, he showed us around, explained the different types available and ensured the experience was seamless. Edward’s knowledge and guidance helped us pick the right option for us and we couldn’t be happier. Thank you!

Joe at Abbey centre Dreams. Such a helpful and pleasant person to do business with. He is very knowledgeable and professional and we were treated so well. We bought a bed which we're very pleased with. Thank you!

Ordered a bed online and they delivered half a double, half a king. Rang and waited for the replacement pieces. Numerous calls, emails and weeks later of them 'escalating' I finally get a message to say they were arriving. Take the day off work, delivery person rings to say he doesn't have the pieces. Rang Dreams the next day to be told they have been lost in the Warehouse and also confusion on my day they were meant to be delivered... Nearly five weeks in, I request a refund as I've lost all patience and all I get on the phone/email is that they are 'escalating'.... Seems they have no coordination between the manufacturer, them and the delivery company. Absolutely disaster, do not order from them online.

Dealt with Matthew in Ballymena store, found him really pleasant and easy to deal with. Great service and ended up with a great mattress! Thanks Matthew

Well the first mattress did not really work for me so I had to swap it to another one and second one is fine. However even the firm mattresses are not that firm but costumer service was good and helpful.

If you are looking for a softer mattress this is the perfect place cos there is 90 days exchange option if you are not happy.