Drop Reviews 618

What did they do. What were they thinking. This is a disgusting site now with 0 use for it. Bad redesign and bad decisions on drops part.

Drop is now dead , killed by junk peddler Corsair .
Although Drop did start to destroy themselves around 2019, starting with the name change from Massdrop , you could still get AKG, SMSL, Sennheiser etc audio bargains . Keyboards seemed to be their main focus , obviously it's a high profit market. Corsair no doubt thought they would buy Drop and just hope people will buy their stuff instead .

RIP Drop.

Brett from customer support was absolutely stellar. He was incredibly patient and helpful and turned our interaction into the single best experience I’ve ever had with customer support anywhere!

I waited a full week for my express shipping, and no one ever contacted me. The AI assistant is completely useless — it constantly freezes, doesn’t let you continue typing, and forces you to repeat the same actions 5–6 times in a row.

Customer support never reached out to me at all. My UPS tracking has been stuck on “Label Created” for 5 days. UPS confirmed that the package was never handed over to them for shipment.

Drop’s customer support is completely silent and does not respond to messages.

This is especially frustrating because I paid for express shipping. Overall, this experience has been extremely disappointing, and it feels like the company simply doesn’t care about its customers.

They do not include VAT at checkout. I find this practice lazy at best, and perhaps malicious even. Granted I'm used to aliexpress and amazon, etc always showing you VAT upfront. even competitor audio(granted most are chinese) stores include VAT in their checkout prices.

Their products keep me coming back for more. I have purchased many sets of keycaps and a pair of open back gaming headphones. I have always been very pleased with what I receive. Their MT3 Dasher keycaps are favorite of all time.

I love that I can track my shipments through Shop. I do wish they included free shipping with a slightly lower price point. Will still order from them.

Prime day deals discounted a set of headphones below what I paid for them the day before, and they (within an hour) price matched with no questions asked. Generally great quality of products, been using my Drop X Sennheiser HD58X Jubilees for 4 or 5 years now with only a replacement cable required.

My keycaps were defective and didn't fit my keyboard layout. Drop solved everything for me in a short time. The quality is good, and their customer service is excellent.

Made an order and cancel it before shipment. They returned my money asap and was really Quick to answer a follow up e-mail reguarding a different matter.
Now i’m just waiting for an other run of the Noctua keycaps 🙏

Do not purchase anything made by Drop, especially their keyboards. I was foolish enough to buy two boards from them, and they have both had issues with chattering/ghosting/repeating keys. My last experience with customer service, they made no effort to help me resolve it. They directed me to update the firmware...but the firmware they provided is in a file type their software doesn't even recognize! They then essentially told me to figure it out myself. Do not purchase from them!

**Edit: I have changed the review from 1 to 2 stars, and removed the implication of legal action, as this review motivated them to reach out and resolve the issue. That said, my opinion of the company has not changed.

Due to a mistake at our national forwarder my headphone has been sent back. Customer service made a quick refund. Great service!

Ho comprato una tastiera, la WOBKEY Rainy75, bellissima, mi e' arrivata subito solo che non vi era scritto da nessuna parte che si paga le spese doganali di ben 50€. Il pacco mi e' arrivato subito con UPS in pochi giorni pero il fatto di non informare il cliente che si paga ulteriori spese doganali almeno al checkout quando si fa l'ordine non e' propio il massino.

Ordered a nice pair of headphones from Drop and they delivered it super fast and in safe condition. They were also incredibly nice and price adjusted the headphones, after purchase, when their price dropped! Definitely buying more gear form here!

I ordered a SHIFT V2 Mechanical Keyboard from the drop.com site.The keyboard had a chattering issue (repeating the same keys without pressing them like aaaaa, uuuuu etc) and stop taking input until you unplug and re-plug it in. They only have a 30 day return window, and by the time I acted on it (I was busy and this was for my home machine) they would only exchange for the same item. I did that two more times and both keyboards had the same exact issues. I've been using other keyboard manufacturers without issue (Dell, Glorious and Ducky). I know that the problem isn't my Win 11 system. I asked for an exception to the return policy and get a different keyboard of similar value, but they flatly refused. Never again will I buy from this company.

They just ghost you and refuse to give a refund even though you never receive the package. They've been following this business practice for a very long time so if you order from them it is 100% your fault. You've been warned.

I made a purchase and returned my item within the allowed return period. Drop.com provided a free return slip, was prompt in answering my questions, and refunded my purchase no questions asked.

Ordered the balrog spacebar in October of 2024, item arrived May of 2025 just for it to fit my keyboard, however does not work when pressing in the spacebar because it just gets stuck and does not raise back up and I am very dissatisfied with my purchase and doubt I will be shopping there again after purchasing multiple key caps

They don't lie when they say the return process is Hassle-Free, only returned my 6XX because it didn't have the soundstage I was looking for. They sounded great otherwise

The CSTM80 keyboard is a game-changer! Its sleek design and responsive keys elevated my typing speed from 63 to an impressive 71 WPM, leaving me astonished at the seamless performance. Beyond the product, the company’s commitment to customer satisfaction truly stands out. When I noticed a recent price adjustment, I contacted their support team, and they promptly issued a refund for the difference with professionalism and efficiency. This level of care is rare and greatly appreciated. The CSTM80 has earned my loyalty, and I’m already looking forward to my next purchase from this remarkable company!

Service was great! I accidentally ordered the wrong product and they helped me return the product without any questions asked.