We had a problem with our new sofa and Rob Green, Service technican, was fantastic! He was very knowledgeable and had even come prepared with new seat cushions.. which he replaced immediately. Fanta... Toon meer
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I’m delighted with my sofa and armchair. Two pieces of quality, substantial furniture. They’re well made and comfortable. I’m so pleased with my choice of fabrics, a gorgeous rich Rembrandt green vel... Toon meer
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We have had an ongoing issue with our sofa but Duresta have been very helpful and professional throughout. Rob Green - service technician came out to us and he was very knowledgeable and helpful. Sofa... Toon meer
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Just wanted to thank your Service Technician, Robert Green. He came to sort out a problem yesterday with a creaking noise on our Waldorf Sofas and has now solved this for us. We were very impressed wi... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Duresta has made luxurious upholstery since 1938. Every piece of furniture we produce is designed to take pride of place in any home.
Contactgegevens
Duresta Upholstery Ltd, Castlewood Business Park, Farmwell Lane, Sutton in Ashfield, NG17 1BX, Nottinghamshire, Verenigd Koninkrijk
- customer.service@duresta.co.uk
- duresta.com
4,5
Uitstekend
521 reviews
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Prompt and professional
Whole process very smooth and professional with delivery in 6 weeks. Visit to your showroom very helpful
30 juli 2023
Antwoord van Duresta
Hi Charles,
We are delighted that you are happy with the service that we have delivered as well as our showroom. We hope you are happy with your new Duresta sofa!
Many thanks, Duresta
We had a sofa for 12 months-cushions…
We had a sofa for 12 months-cushions sag and look awful despite taking care of them and turning every week. Sadly, this company no longer produces quality furniture.
27 juli 2023
Review zonder uitnodiging
Antwoord van Duresta
Hi Chester,
We are sorry to hear you are experiencing issues with your Duresta sofas. In this instance, as we do not know all the details about your purchase, we recommend that you return to the retailer where you purchased your sofas from, and they will be happy to assist in order to try and rectify this.
Many thanks, Duresta
Disappointing
I have had my suite for 18months now and am totally disappointed. The supawrap cushions which are supposed to ‘require little attention and have the support of foam’ have just sagged like old mattresses, despite turning them every morning since purchase. I called someone out from the store who told me that was normal and I should turn the cushions to have the zips on the outside as well. End result is that it is uncomfortable and unsightly and totally not recommended
25 juli 2023
Review zonder uitnodiging
Antwoord van Duresta
Hi Jane,
We deeply regret to hear about your disappointment with your suite after 18 months of use. We understand your frustration with the cushions not living up to their promise of requiring little attention and maintaining foam support. It's disheartening to learn that despite your diligence in turning them daily, they have sagged prematurely. We sincerely apologise for any inconvenience this has caused you.
The advice you received from our store representative, suggesting to turn the cushions with the zips on the outside, is a common practice to help distribute wear and maintain cushion resilience. However, it seems this has not yielded the desired results in your case.
We take quality and customer satisfaction seriously, and we are committed to resolving this issue for you. Please reach out to our customer service team, contact details can be found on our website, so we can further investigate your specific situation and work toward a suitable resolution. Your comfort and satisfaction are of utmost importance to us, and we are dedicated to ensuring your furniture meets your expectations.
Once again, we apologise for any inconvenience you have experienced, and we appreciate your patience and feedback as we strive to improve our products and services.
Thanks, Duresta
Excellent furniture lovely and…
Excellent furniture lovely and comfortable and finish to the range. Very very pleased with our furniture. Thanks so much.
28 juni 2023
Antwoord van Duresta
Hi Lynn, thank you so much for taking the time a 5 star review!
We are so pleased to hear you are happy with your lovely furniture and its comfortability.
You are very welcome, we hope it brings you many years of long lasting comfort.
Best wishes,
Duresta
Long term living with a Waldorf
I had 2 Ruskin Sofas from Duresta which were excellent and replaced them with Waldorf sofas when they were 13 yrs old and knackered. In comparison the Waldorf appears to have an inferior structure. Ive had the Waldorfs for only a few years now and after the first 6 months the back cushions just flatten down to nothing ,so much so that your feel almost horizontal and are forever re building them. I bought Duresta for its quaity but would not recommend this model as I feel its inferior. Sad really, I used to love Duresta .I wont be buying Duresta again because of this.
16 juni 2023
Review zonder uitnodiging
Antwoord van Duresta
Hi Robert, thank you for reaching out to us.
We are sorry to hear you are experiencing issues with your Waldorf sofas, in this instance we do ask that you return to the retailer where you purchased your sofas from and they will be happy to assist in order to try and rectify this.
Best wishes,
Duresta
Helpful retailer - Smiths
The retailer was very helpful, they had a stock setee which they managed to get in through our french door thereby avoiding the long lead time.
The setee is very comfortable.
7 juni 2023
Antwoord van Duresta
Hi Gerry, thank you for taking the time to leave us a 5 star review!
We are so pleased to hear you are happy with your new Duresta sofa as well as the service you recieved from one of our retailers!
We hope your sofa brings you many years of long-lasting comfort.
Best wishes,
Duresta
Thank you for your response but having…
Thank you for your response but having had Duresta sofas and chairs for over 20 years I am aware of the quality and which is why I wanted to re replace with a more contemporary design. The issue appears to be consistent poor customer service in terms of managing customer expectations coupled with disappointing faults. So frustrating when I had decided on a style but unfortunately cannot bring myself to trust my order to you
16 mei 2023
Review zonder uitnodiging
Antwoord van Duresta
Hi JL, thank you for your response.
Customer satisfaction is very important to us and we strive to give our customers a positive experience.
It is a shame to hear that you will not be be updating your Duresta furniture of 20 years with our beautiful new designs, however, we respect your decision and hope you find the perfect furniture for your home soon.
Best wishes,
Duresta
Bad Experience
Update: I ordered Duresta suite last year. I have been now informed that the fabric is being received this month and they will try to cut my suite out of this month delivery. Otherwise, i have to wait for the next delivery of fabric. I hope you will agree that this is very frustrating. Duresta should stop selling unless they are certain that they can source the materials.
2 mei 2023
Review zonder uitnodiging
Antwoord van Duresta
Hi Bobby, thanks for reaching out to us.
We are incredibly sorry to hear that you have had a delay waiting for your order.
We source all our fabrics from prestigious fabric mills, to ensure we are producing furniture of the highest quality. However, we do unfortunately experience delays with supply chains that are out of our control.
We are truly sorry for your experience and completely understand your frustrations. Please be assured we are working tirelessly to deliver all our customers their furniture as soon as possible.
Best wishes,
Duresta
Poor after service!
I spent a small fortune when I purchased my Duresta suite some years ago. The leather is still very good and the frame is very good, however the springs have all rusted and snapped. I would not expect this to happen, I can only think they were faulty, why would springs rust in a dry environment? I contacted Duresta to enquire about sorting this out and got no help whatsoever. Do Duresta sell you furniture and when something goes wrong just dismiss you?
I have just read the reply from Duresta, it is not possible to contact the retailer as they closed down due to retirement? Where do I go now?
Since my reviews above, I have been back in touch with Duresta and spoke to a lady called Lorna, she could have not been more helpful and as a result I have been supplied with the springs needed to repair the suite. I will amend my star rating to take this new service into account. Well done Duresta! I can also recommend a fitter we used to fit the new springs, great service and excellent value.
19 oktober 2022
Review zonder uitnodiging
Antwoord van Duresta
Hi Tracey, thank you for reaching out to us.
We are very sorry to hear you are experiencing issues with your springs. As your contract of sales lies with your retailer we ask that you return to the retailer where you bought your furniture from, who will be more than happy to assist you.
Best wishes,
Duresta
The buying experience was excellent but…
The buying experience was excellent but although the sofas look lovely I cannot yet tell you how pleased we are with them. It will take time to tell how comfy they are going to be. At the moment they are a little firm.
27 maart 2023
Antwoord van Duresta
Hi Sarah, thank you for taking the time to leave us such a lovely review.
We are so pleased to hear that you are happy with your experience with us as well as the design of your new furniture. We are confident that they will provide you with many years of long-lasting comfort.
Best wishes,
Duresta Team
Antwoord van Duresta
Hi Ellen, thank you so much for taking the time to leave us a 5 star review!
We are so happy to hear you are pleased with the quality and comfortability of your new furniture.
We hope it provides you with many years of long-lasting comfort.
Best wishes,
Duresta Team
Furniture is excellent but the website…
Furniture is excellent but the website registration process was difficult from a smart phone. Revised to 5⭐️ as the website issue is not reflective on the furniture
8 februari 2023
Antwoord van Duresta
Hi Dave, thank you for taking the time to leave us a review.
We are so pleased to hear you are happy with your furniture!
We are sorry that you experienced difficulty when registering your guarantee on our website, unfortunately this function is best suited to desktop. However, we always welcome feedback from our customers, so thank you for comments.
Have a lovely day.
Best wishes,
Duresta
just not the same compny anymore
I have been waiting over 12 months for my sofa's ,yes 12 months and still haven't arrived . the service is what you would expect from a 3rd world country .
they really don't care what happens and its excuse after excuse , that's if they answer the phone .(THE REP)
i still don't have my sofas and was informed they have not been started finished , i have been lied too 3 times
So this is how it goes
1. 26 weeks delivery
2.due in December 6 months late (didn't turn up)
3. delivery 20th Jan (didn't turn up)
4 we have found a stain and cant deliver , ok send me a photo
5. no photo
6. they were lying and said they are not finished as the material was late ( what 12 months late )
7. no delivery date given
Honestly you couldn't make this up , how can this great company end up like this
26 januari 2023
Review zonder uitnodiging
Antwoord van Duresta
Hi Christopher, thanks for reaching out to us.
We are so sorry for the delay and for your experience with us so far.
Could I please take your order number and retailer and I will investigate your order for you.
Best wishes,
Duresta
Terrible service
Terrible service. Waiting over a year for duresta sofas that have been ordered from Fenwicks and still no delivery date. Had 4 delivery dates and each time they get cancelled. Have no idea when the sofas are meant to be coming and if they are even built. Awful service and what a shame as have duresta sofas that were bought 13 years ago and had no problem then.
25 januari 2023
Review zonder uitnodiging
Antwoord van Duresta
Hi Keeley, thank you for reaching out to us.
We are so sorry that you have experienced a delay waiting for your furniture.
Could I please take your order number and I will investigate this for you.
Best wishes,
Duresta
Excellent Purchase and Service
We purchased a sofa, chair and footstool from Hatters in Bedford which was ex-display. I wanted to register it for the guarantee and Dalya from Duresta was very quick and efficient in enabling me to do this. The quality of the furniture is excellent and it is very comfortable. All in all a good experience.
9 januari 2023
Antwoord van Duresta
Hi Debbie, thanks for taking the time to leave us a 5 star review!
We are so pleased to hear that you are happy with your experience with us and the quality and comfortability of your new furniture!
We hope it provides you with many years of long-lasting comfort!
Best wishes
Duresta
Antwoord van Duresta
Hi Caz, thank you for taking the time to leave us a 5 star review.
We are so pleased to hear that you are happy with the design, quality and comfort of your new furniture.
We hope it brings you many years of long lasting comfort.
Best wishes
Duresta
Lovely build quality
Lovely build quality
Downside was the elapsed time between order (April) and delivery (December); somewhat longer than the 25 weeks promised
15 december 2022
Antwoord van Duresta
Hi Mike, thank you for taking the time to leave us a 4 star review.
We are so pleased to hear that you are happy with the quality of your new furniture. We do apologise for the delay you experienced, however, hope that it was well worth the wait and provides you with many years of long-lasting comfort.
Best wishes,
Duresta
Reviewing a Duresta Maximus (Luxor)…
Reviewing a Duresta Maximus (Luxor) sofa bought in 1994!
It's survived 2 growing boys (and all their mates ), 2 dogs ( they thought it was a dog bed) and 3 cats and still it looks like new Best ever buy Thank you
27 december 2022
Review zonder uitnodiging
Antwoord van Duresta
Hi Sue, thank you for taking the time to leave us a 5 star review.
Thank you for sharing this with us! We are so pleased to hear that your Maximus sofa, from 1994, still looks brand new and has provided your family with years of comfort!
We hope it continues to bring you many more years of joy comfort!
Happy New Year,
Duresta.
Dead seat cushions !
We have two & three seater settees both top of their range. The seat cushions are really bad. They are what is called Dead in upholstery terms.
They no longer recover from being sat on. After a year they were noticeably not recovering. Now after three years they are totally dead and will not recover.
With a long guarantee and a very high cost you'd expect a quality cushion to be in the seat. But this is definitely Not the case.
I am a trained antique upholster
And in Initially at purchase very satisfied. But now. Very very disappointed.
( I became very ill and then covid came and was unable to communicate with Duresta. Medically retired with a rare illness. has not helped
Hence the long gap to this review.)
To Duresta : Thank you for your response but Who do I reply too?
No address or option to reply.
16 december 2022
Review zonder uitnodiging
Antwoord van Duresta
Hi Frank, thanks for reaching out to us.
We are so sorry to hear that you have been experiencing issues with your seat cushions. Could I please take your original order number and retailer you purchased your furniture from and I will see if there is anything we can do for you.
Merry Christmas,
Duresta
Great settee I hesitated between 4 and 5 stars…
I hesitated between 4 and 5 stars because it was 10 months from order to delivery but the quality of the sofa makes it 5 stars
1 november 2022
Antwoord van Duresta
Hi there. Thank you so much for leaving us a 5 star review!
We are so happy to hear that you are pleased with the quality of your sofa and that is was worth the wait!
We hope it brings you many years of long-lasting comfort.
Best wishes,
Duresta
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