Duresta Reviews 

Very helpful when we viewed this at Stokers in Chester. I was so
pleased with the service and knowledge of Duresta I wrote to the director commenting on the staff. The high quality of the sofas is what you would expect from Duresta.
We are so thrilled.

The furniture is of excellent quality and very striking furniture in our home with three pieces of furniture being in a different fabric.

Really high quality furniture. Looks and feels so luxurious and built to last. I ordered my new sofa in early June 2022 and It arrived on the 14th November 2022. Looks like Duresta’s lead times are definitely improving compared to previous reviews.

Purchased my 4 seater settee foot stool and large reading chair by DURESTA Furniture this is the best furniture I have bought excellent quality and craftsmanship statement piece in my home

First of all I should say we are very happy with our new Duresta sofas now we have them, they are a quality product. The reason for 3 stars relates to the length of time we had to wait and the very poor communication. We ordered our sofas in May 2021, they arrived in November 2022, yes you read that correctly. The original expected delivery was September/October 2021, it was then virtually the end of each following month, in March 2022 we were even given a delivery date, only to be informed the day before they wouldn’t be coming. We can’t fault the retailer for their efforts which unfortunately are still ongoing as, after waiting 17 months for the sofas and footstool, the scatter cushions are incorrect. Hopefully this won’t take as long to resolve.
Prepare to be very patient and keep your old sofas until you physically have your new Duresta sofas in your home.

We are really pleased with the sofas and the service from the rink out only problem qas it took 36 weeks for delievery. I am assured now it is improving.

I recieved my duresta suite over a year ago, I ordered from Haynes furnishes,
The left hand side had a burn on, I’m still waiting replacement.
Springs have gone since I got it and the specialist they sent out first time said no that noise was nothing, that was over10 months ago,
He inspected sofas and said all seat cushions need replacing and the backs and arms. However he came back three months ago with just two seat cushions to replace and said that’s all duresta sent him. He then looked again at the noise from the sofa and undid the underneath and said springs needs to be fixed.
We are now waiting over 4 months for all this to be done.
I will never buy duresta again spending nearly £5.000 on a sofa I believed was quality nothing but stress.
Haynes furniture told the to send all the replacement back Cushings and arms direct to me this has not happened , apparently on their system it was sent out on 7/10 :2022
Come on duresta this can’t be hard to do

I would avoid this company as it’s been nothing but stress for me.
Duresta contact Haynes furnishes to sort this out. The man there who is liasing with you is Carl

Ordered a suite and given a lead time of approx 6 months, delivery took 10 months. Beautiful quality suite but the footstool has different colored feet to the settee and reading chair, and also the scatter cushions are a different design to what we ordered. As we paid quite a substantial amount for this, and then waited longer than estimated for delivery, this really should have been picked up before the goods left the factory and the stockist should also have spotted this. I've now rung the stockist who we bought it from 3 times and still have no answer as to when this will be rectified. I appreciate that we should be thankful that we have received our order looking at some of the other reviews, however it would still be nice to receive exactly what we ordered and paid for.

bought our furniture from Lucas in Aylesbury. 1st class service and advice. Delivery updates on the day were very accurate, delighted with our sofas, chair and footstool. Comfort and Quality superb. Waited a long time for delivery BUT it was worth the wait!

Sofa delivered as planned and we’re delighted with it.

Quality of product appears excellent, HOWEVER - lead times and due delivery dates need addressing immediately!

We love our sofas, they are so comfortable and just what we wanted. We’ve always liked Duresta sofas. They are well made and so comfy. It’s just a shame we had to wait so long for them (7 months!)

After 11 months of waiting for my 2 Duresta sofas, I cancelled the order with the retailer who luckily gave me a no-quibble refund. Something is not quite right with Duresta to be operating so poorly.

If I could give zero stars then I would. Ordered sofa end of December 2022 , we were told at the time 17 weeks but allow 20 weeks. We still do not have a sofa. The company we have ordered it from have been useless at keeping us updated and blame that on Duresta. We were told the £5k sofa we have ordered would be here in May. That didn’t happen and we had to chase up what was going on to be told it would now be September. As you can guess it’s still not here and now they have said end of October but can’t actually guarantee anything. This is absolutely disgusting. Duresta should not be taking on new orders when they clearly can’t honour them. Had someone been honest with me at the start I would have never ordered the sofa and also not had my living room redone ready for it to arrive and have me and my kids sitting on the floor! Further more the company we ordered it from have had £1000 deposit off me that’s been sat in their bank for over 9 months instead of mine. I will never order a Duresta sofa again and would strongly advise against other people doing so. Complete joke of a company.
* Update 15/11/2022 still haven’t received our sofa. Been given more delivery dates that have come and gone. This is absolute disgusting customer relations.

I really didn’t want to write this review . I’ve been trying to get a response from Duresta prior to writing but I’m going round in circles with them.

Ordered in January 22 and now 10 months in still no idea when my furniture will arrive.

I feel so sorry for the independent retailers who have to deal with the ongoing saga from this company. Small independent people struggling to run a business whilst being handed false information over and over. Wasting their time chasing Duresta to pass information to very dissatisfied customers. In fact that’s the only reason I haven’t cancelled my order because it’s not fair on them.

My original delivery date was in May, which was a while but as it was what I wanted I accepted. I then received an email from the retailer saying that Duresta had delays and it would now be more like September. I was disappointed but understand we are living in very odd times. But what really got me was the May 2022 newsletter from the company director stating that because of this deliveries are now taking between 22 & 26 weeks. That’s between 5 & 6 months and is utter garbage and I believe false advertising although I will check with trading standards.

I’ve sent several emails to Duresta today including to the director and I’m just not getting anywhere, going round and round in circles. I’m immensely frustrated at being told false information and I wish I’d never gone with this company.

I’ve rated the company one star and as the issue progresses I will further update this review to hopefully help others in the same position as myself.

25/05 Contacted director Clive Kenyon- Brown, out of office holiday reply.

14/06 Contacted director Clive Kenyon-Brown, no reponse.

5/09 Contacted director Clive Kenyon-Brown, response but no apology just denial of receipt of previous emails and passing to ‘Lorna’ as matter of urgency. Details sent to ‘Lorna’ but no response. Showroom team reply saying ask the retailer. Retailer unable to get update.

7/09 Still waiting for response/reply from Duresta. No email from ‘Lorna’

15/09 Responding to reply from Hannah, with all due respect what has your false advertising on lead times and ALSO false amended lead times got to do with the retailer ? I know you won’t have the decency to reply, if your MD can’t be bothered it works it’s way down from the top.

22/09 Still no response or email. Not feeling particularly reassured by how seriously it’s being taken, but to be honest I never expected a reply anyway!

07/10 No contact from Duresta and no furniture. Absolutely appalling company.

I didn’t even want to give Duresta 1 star as this is one too many! The service and commitment to the customer is nonexistent, Duresta are the worst Company I have ever dealt with, and once this nightmare is over will never recommend or buy from them again. When will I ever get my 2 sofas and footstool?

The furniture is lovely and beautifully made.
The delivery men were professional and courteous.

Your product is fabulous but manufacturing time is far too long. We waited a year with little communication or feedback for Duresta. Good job your sofas are always wonderful!

I placed the order and was told that it would be a wait of 24weeks. Its now 10 months and still no delivery. Duresta's website 'apologises' for the current delays and states that there is a wait for 'new customers' of 24 weeks. .... 10 MONTHS and IM STILL WAITING. Where is it Duresta and why can't you be more honest?

Customer from Love home, Dunmow. ( I feel sorry for the Love home shop because Duresta reflects badly on their company)