We had a problem with our new sofa and Rob Green, Service technican, was fantastic! He was very knowledgeable and had even come prepared with new seat cushions.. which he replaced immediately. Fanta... Toon meer
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I’m delighted with my sofa and armchair. Two pieces of quality, substantial furniture. They’re well made and comfortable. I’m so pleased with my choice of fabrics, a gorgeous rich Rembrandt green vel... Toon meer
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We have had an ongoing issue with our sofa but Duresta have been very helpful and professional throughout. Rob Green - service technician came out to us and he was very knowledgeable and helpful. Sofa... Toon meer
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Just wanted to thank your Service Technician, Robert Green. He came to sort out a problem yesterday with a creaking noise on our Waldorf Sofas and has now solved this for us. We were very impressed wi... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Duresta has made luxurious upholstery since 1938. Every piece of furniture we produce is designed to take pride of place in any home.
Contactgegevens
Duresta Upholstery Ltd, Castlewood Business Park, Farmwell Lane, Sutton in Ashfield, NG17 1BX, Nottinghamshire, Verenigd Koninkrijk
- customer.service@duresta.co.uk
- duresta.com
4,5
Uitstekend
521 reviews
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Sofa is good
Sofa is good, but 40 weeks from order date to delivery was too excessive to give any better score!
31 mei 2022
361 days later
We ordered 4 items of Duresta furniture on 28 May 2021 and were quoted a lead time of 4 months. After 6 rescheduled dates for completion, the furniture finally arrived on 24 May 2022. The wait was extremely frustrating and the communication from Duresta via the retailer was vague and inconsistent. I understand that supply chains and staffing have been challenging, but clear and honest communication about the situation would have been helpful.
The furniture itself is wonderful; the quality of material and finish is great, it looks fantastic and is very comfortable.
5 stars for the furniture itself and 0 for Duresta's service.
30 mei 2022
Antwoord van Duresta
Hi DC, thank you for reaching out to us. We are truly sorry for your experience and the delay in receiving your furniture.
As I know you are already aware we have experienced significant absence across our supply, production and social support teams which have effected our lead times. Nonetheless, we are sorry that you were not kept adequately informed, and I will pass your comments on to the relevant teams.
We are, however, so happy to hear that you are pleased with the quality, design, and comfortability of your furniture. We hope it brings you many years of joy and comfort.
Many thanks,
Hannah
Antwoord van Duresta
Hi Karen, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are happy with our fab furniture!
We do apologise for your wait in receiving our furniture, Covid related absences across our supply chains, production and customer support teams has impacted our lead times. We are working as hard as we can to ensure all our customers receive their furniture as soon as possible.
Best wishes,
Hannah
Promised delivery dates came and went.
Promised delivery dates came and went.
Poor and miscommunications
Delivered wrong product (rear cushions)
A 10 month nightmare.
Fortunately, pleased with sofas now they have arrived.
24 mei 2022
Antwoord van Duresta
Hi Mike, thank you for reaching out to us. We are so pleased to hear that are you are happy with your sofas. But we are sorry to hear about your experience, please be assured we take complaints of this nature very seriously. I will pass your comments on to the relevant teams.
We hope your furniture brings you many years of joy and comfort.
Many thanks,
Hannah
Althorp Russet/stone sofa chair and footstool.
Although I have given 5 stars as we are very pleased with sofa chair and footstool, we were dissapointed with the delivery time, nearly a year to arrive but must say it was worth the wait.The suite looks stunning and elegant.It was quite expensive but you only get what you pay for.I would recommend Duresta because the excellent quality.
24 mei 2022
Antwoord van Duresta
Hello, David. Thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are happy with your sofa, chair and footstool dressed in Althorp Russet Stone and its quality. We do apologise for the delay in receiving your furniture but we are so glad it was worth the wait!
We hope your Duresta furniture brings you many years of joy and comfort.
Many thanks
Hannah
Excellent quality and extremely…
Excellent quality and extremely comfortable 3 seater settee. It was worth the wait.
17 mei 2022
Antwoord van Duresta
Hi Kate, thank you for taking the time to leave us a 5 star review! We are so pleased to hear that you are happy with the quality and comfortability of your 3 seater sofa.
We hope it brings you many years of joy and comfort.
Many thanks
Hannah
Great sofa
Great sofa, worth the wait and great delivery service from Old creamery in Yeovil
8 mei 2022
Antwoord van Duresta
Hi Claire, thank you for taking the time to leave us a 5 star review! I am so happy to hear you are happy with your sofa and your positive experience with the delivery.
Best wishes
Hannah
Dreadful
We are now 13 months post paying over £3k deposit for a £10k sofa. sitting on summerhouse furniture for months now! we too have had every excuse under sun for lack of sofa. material delays , Duresta moving sute and existing staff. it willing to travel to new site, covid. the list goes on and on. still no confirmed delivery date. will duresta be here in 25 years to honour the frame guarantee that underpins the supposed hand built element of this brand. retailer dies keep in touch but it is embarrassing as they keep saying sorry it’s out of their control. perhaps they should stop stocking them (cooke’s christchurch). they seems to have given up with it. i would urge people to look elsewhere as you will feel let down by duresta as we have been
2 mei 2022
Review zonder uitnodiging
Antwoord van Duresta
Hi Karen, thank you for reaching out to us.
As I know you are already aware, we have experienced a significant Covid related absences across our supply chains, production and customer support teams. Which has sadly had an impact on our lead times.
Please be assured we are working tirelessly to ensure all our customers receive their furniture as soon as possible.
Thank you for you continued support and patience and please liaise with Cooke's Christchurch for an update on your delivery.
Best wishes,
Hannah
Outstanding customer service!
Outstanding customer service! Very pleased with my Duresta Bayswater sofa and chair, outstanding quality product!
27 april 2022
Antwoord van Duresta
Hi Suzanne, thank you for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with the level of customer service you recieved and that your Bayswater sofa!
We hope it brings you many years of joy and comfort.
Best wishes
Hannah
This is my second Duresta suit I have…
This is my second Duresta suit I have had . They are beautifully made hard wearing and too long lasting( husband doesn’t want them replaced) THe materials are wonderfull with lots of cjoice
25 april 2022
Antwoord van Duresta
Hi Sue, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are so happy with both your old and new Duresta suites, and the extensive material choices!
We hope they bring you many years of joy and comfort.
Best wishes,
Hannah
The sofa is poorly built and…
The sofa is poorly built and uncomfortable,
It creeks when getting up and down.
The cushions don't sit high enough at the back pluss they keep dropping down, it's awful.
I've asked furniture village for a refund and have got in touch with furniture ombudsman because I feel so let down.
It was an expensive sofa and I've had to buy a second hand one for the time being.
25 april 2022
Antwoord van Duresta
Hi Richard, thank you for reaching out. I am so sorry to hear you have experienced problems with your furniture.
Please be assured we take complaints of this nature very seriously and I will pass your comments on to the relevant teams.
We ask that you return to Furniture Village who will liaise with us on your behalf, and we will work to resolve the issue for you.
Many thanks
Hannah
Due to covid I did have a long wait for…
Due to covid I did have a long wait for my settees. But finally here and well worth the wait. Thrilled to bits!!
24 april 2022
Antwoord van Duresta
Hi Christine, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are happy with your sofas!
We hope they bring you many years of joy and comfort.
Best wishes,
Hannah
We’ve had a terrible experience with…
We’ve had a terrible experience with Duresta - workmanship dreadful, three sofa’s later we have one which is acceptable
22 april 2022
Antwoord van Duresta
Hi Patricia, I am so sorry to hear that you have had a negative experience with your Duresta sofas. Please be assured that we take complaints of this nature very seriously and I will pass your comments on to the relevant teams.
We hope that your sofa does bring you many years of joy and comfort despite your experience.
Many thanks
Hannah
Avoid avoid avoid
Well that’s it .now 12 months since we ordered the Furniture from these guys,had every excuse in the book and several delivery dates,they must lie in their sleep,the retailer must be in on it they still take your money and quote you 20 weeks,they must know there’s no chance.still no wiser to delivery,last excuse was shortage of cord😂😂🙈
We’ve been had don’t know how this is legal.
20 april 2022
Review zonder uitnodiging
Antwoord van Duresta
Hi Robert, thank you for reaching out. I am so sorry to hear that you are still waiting for your furniture after 12 months. Due to Covid related absences across our supply chain, production and customer support teams our lead times have sadly been impacted.
Please be assured we are working tirelessly to ensure that we deliver furniture to all our customers as soon as possible. Please liaise with your retailer for a delivery update and we thank you for your continued patience.
Best wishes,
Hannah
They just don’t care!
They just don’t care!
Like many others I ordered from Duresta in September 2021, trying to be realistic and accepting the 24 weeks to delivery.
Unfortunately, I too am held in the very long queue with ridiculous excuses and even worse customer service.
We chose Duresta as a quality brand, thinking (wrongly) it would be a smooth ride.
We all know the pandemic caused problems for everyone and appreciate giving a 24 week delivery time was inevitable under the circumstances.
Obviously it is clear From other reviews this is not a realistic lead time and they need to be open and honest with us - the paying customer!
Hindsight- wish I’d never bothered ordering from Duresta…there’s other manufacturers that work with their customers and give realistic delivery times.
One star is too much…
19 april 2022
Review zonder uitnodiging
Antwoord van Duresta
Hi Karen. Thank you for reaching out to us.
I am truly sorry that you have experienced a delay with the delivery of your furniture. As I know you already aware, Covid has impacted our lead times, due to absences across our supply chain, production and customer support teams.
Pleased be assured that we are working as hard as we can to ensure that all our customers receive their furniture as soon as possible.
Please continue to liaise with your retailer for an update on your delivery, we thank you for your continued patience.
Best wishes,
Hannah
Our Duresta sofa,s
Our Duresta sofas arrived at last ! and they are beautiful to look at and extremely comfortable to sit on. Definitely worth the wait and spending the extra amount of money on them.
18 april 2022
Antwoord van Duresta
Hi Mrs Shenaz Mahmood, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are happy with the beautiful design and comfortability of your sofas.
We hope they bring you many years of joy and comfort.
Many thanks
Hannah
Vintage limited
Beautiful piece of furniture vintage limited edition chair which we first saw pre lockdown. With beauty comes the quality just gorgeous.
14 april 2022
Antwoord van Duresta
Hi ANjord, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are pleased with the quality of your gorgeous chair!
Many thanks,
Hannah
Duresta we are disappointed-update 23/05/2022
Honestly I am disappointed that Duresta give leads time of 22-24 weeks and it cannot honour it . I have had to chase my supplier in East Anglia for weeks now - was ordered first week September 2021- for a delivery early to mid February - still nothing… it was ordered during pandemic so maybe a more realistic time scale should have been estimated - then we would have made an informed choice whether or not we were happy to wait - we are 32 weeks in now and the 50%cost was taken on ordering the sofas - Please think twice before ordering and maybe press your supplier for an honest / realistic lead time to save disappointment. Reading other reviews here some customers are waiting much longer …UPDATE - our sofas arrived today ( 36 weeks from order )they are lovely- look beautifully made and we are happily in receipt of them —skillfully delivered by John Doe of Diss - 🙏
13 april 2022
Review zonder uitnodiging
Antwoord van Duresta
Hi Mrs S Humphrey, thank you for reaching out to us.
We are truly sorry to hear that you are still waiting for your furniture. Covid, as I am sure you are already aware, has impacted our lead times due absences across our supply chains, customer support and production teams.
Please be assured that we are working tirelessly to ensure all our customers receive their furniture as soon as possible. We ask that you liaise with your retailer for an update on your order and we thank you for your continued patience.
Best wishes,
Hannah
UPDATED RESPONSE
Good morning, Mrs Humphrey. I am so pleased to hear that your sofas have arrived and that you are happy with the quality of them. We hope they bring you many years of joy and comfort!
Many thanks
Hannah
Avoid avoid until the current problems are sorted
Having always had Duresta furniture I ordered Two sofas, a footstool and a chair in July 2021. Told November, then January then February then I was told everything was in stock and there was an actual date for it to go into production and then for dispatch. That date then moved two weeks every two weeks. We thought we were getting there when the date held for two weeks only for us to then be told the date had moved by a month and then less than two weeks later by another month. So here we are having ordered in July last year with a projected date of end of may with zero confidence that we will actually receive our furniture at that point. I fully understood the issues with covid may have some impact but you cannot it use covid as an excuse for your horrendous customer service. Zero info provided to the store and when I emailed your customer services address not even an acknowledgement and when I called Duresta a clear “nothing to do with us guv”. So this shows there is no care for your customers. If things were in such a mess you should not be taking new orders - you need a crisis response to get your books back in order. Or are you prioritising newer orders and those of us who have already endured ridiculous waits can just keep waiting?
13 april 2022
Review zonder uitnodiging
Antwoord van Duresta
Hi Julie, thank you for reaching out to us.
We can assure you we care very much that our customers receive their furniture, and we are working tirelessly to ensure that this is as soon as possible.
We can only apologise that your delivery date has been delayed. As I know you are already aware, Covid has had a significant impact on our supply chains, production and customer service teams, which has sadly impacted our lead times.
However, I am truly sorry for your experience with our customer service team. We take complaints of this nature very seriously, and I will pass your comments on.
Please continue to liaise with your retailer for delivery updates and we thank you for continued patience.
Many thanks,
Hannah
Incorrect Seat Cushion Fillings
This is a follow up to my first review on 22 March. Still sadly no nearer to getting the correct feather seat cushion fillings. The problem was originally reported via our retailer on 25th February (nearly six weeks ago) and I understand, from a third party upholsterer instructed by Duresta, that the soonest we can expect the correct fillings is some time after Easter.
I continue to be extremely disappointed that no one at Duresta seems moved to contact us.
5 april 2022
Review zonder uitnodiging
Antwoord van Duresta
Hi Simon, I am very sorry to hear that you are still waiting for your replacement interiors. Please contact your retailer for an update on the delivery and they will liaise with us on your behalf.
I do apologise for the delay and the inconvenience.
Many thanks,
Hannah
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