We had a problem with our new sofa and Rob Green, Service technican, was fantastic! He was very knowledgeable and had even come prepared with new seat cushions.. which he replaced immediately. Fanta... Toon meer
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I’m delighted with my sofa and armchair. Two pieces of quality, substantial furniture. They’re well made and comfortable. I’m so pleased with my choice of fabrics, a gorgeous rich Rembrandt green vel... Toon meer
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We have had an ongoing issue with our sofa but Duresta have been very helpful and professional throughout. Rob Green - service technician came out to us and he was very knowledgeable and helpful. Sofa... Toon meer
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Just wanted to thank your Service Technician, Robert Green. He came to sort out a problem yesterday with a creaking noise on our Waldorf Sofas and has now solved this for us. We were very impressed wi... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Duresta has made luxurious upholstery since 1938. Every piece of furniture we produce is designed to take pride of place in any home.
Contactgegevens
Duresta Upholstery Ltd, Castlewood Business Park, Farmwell Lane, Sutton in Ashfield, NG17 1BX, Nottinghamshire, Verenigd Koninkrijk
- customer.service@duresta.co.uk
- duresta.com
4,5
Uitstekend
521 reviews
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Terrible Service.
I ordered a sofa via John Lewis from Duresta in early October 2021, so six months ago. I received a phone call from John Lewis this week to say Duresta were still waiting for the fabric, they haven't even started making my sofa! Terrible service. I've now cancelled the order, never again.
3 april 2022
Review zonder uitnodiging
Antwoord van Duresta
Hi Grahame, thank you for reaching out to us. We are truly sorry to hear that the fabric you ordered your furniture in, was still on its way to us. Please be assured we are working tirelessly to ensure we produce and deliver all our customers furniture as soon as possible.
Due to Covid related absences across our supply chains and production teams, our lead times have sadly been impacted. However, we can only apologise for your experience.
Take care and keep well,
Hannah
We waited over 10months for our suite…
We waited over 10months for our suite to be delivered We appreciate that due to the pandemic manufacturers and retailers experienced numerous problems many of which could not be anticipated at the time we placed our order. However little attempt was made(by either party) to keep us informed on progress with when our suite would be available for delivery.
1 april 2022
Antwoord van Duresta
Hi Clive, thank you for reaching out to us. We sincerely apologise for your 10 month delay waiting for your furniture. As I know you are already aware, Covid has impacted our lead times, as supply chains, production and customer support teams have been effected.
That being said, I am truly sorry that you were not kept adequately informed of updates on your furniture's delivery. I will pass on your comments to the relevant teams.
I do hope that despite the extended lead time, you are pleased with your suite, and that it brings you many years of joy and comfort.
Best wishes,
Hannah
We are pleased with the sofa but
We are pleased with the sofa but it has taken so very long to be delivered. Our previous sofa was delivered damaged and we are still waiting for the replacement. hence 4 not 5 stars
29 maart 2022
Antwoord van Duresta
Hi Alison, thank you for leaving us a 4 star review. We are so happy to hear that you are pleased with your sofa.
We can only apologise for the delay you have experienced waiting for your furniture and that it was previously delivered damaged. Please keep liaising with your retailer where you bought your sofas from, and they will keep you updated on your replacement.
We do apologise for the inconvenience caused.
Best wishes,
Hannah
Our new Duresta Waldorf Suite
We are very pleased with our new Waldorf Suite in terms of quality, comfort and workmanship and it has been greatly admired by visitors who have seen it in situ so far and we would certainly recommend Duresta for these attributes.
We are not so happy with the length of time it took to receive the suite after ordering from our local retailer .We were given a 14 week delivery period but it actually took 39 weeks !. Whilst we appreciated there were significant problems for manufacturers and importers etc during the Covid pandemic and associated lockdowns we were repeatedly given delivery dates which did not materialise and information given to our retailer at various times in the process was clearly not correct. Even when were were advised that the suite was finished and ready for delivery it took 3 weeks to arrive from the manufacturing site in the East Midlands to our retailer in East Sussex.
Overall the delivery ( or lack of) saga) was very disappointing and we did start to ask the question if it was ever going to appear.
However it was worth waiting for and we are very pleased with and proud of our new furniture.
29 maart 2022
Antwoord van Duresta
Hi David, thank you for leaving us a 4 star review. We are so pleased to hear that you are happy with the quality, comfort and craftsmanship of your Waldorf Suite, and that it has been admired by your visitors!
We appreciate that you had frustrations waiting for your furniture and we can only apologise for your wait. As you are aware Covid has had an impact on our lead times as supply chains, production and customer support teams were effected. We are working tirelessly to ensure we deliver all our customers furniture as soon as possible.
Nonetheless, we hope your Waldorf Suite brings you many, many years of joy and comfort - and you are pleased, despite the wait.
Best wishes,
Hannah
First class sofa and well made
First class sofa and well made. Velvet material came out lighter than I thought but still love the whole effect.
27 maart 2022
Antwoord van Duresta
Hi Sarah, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are happy with your first class sofa and its quality!
We hope it brings you many years of joy and comfort.
Many thanks,
Hannah
We waited 8 months for our furniture…
We waited 8 months for our furniture which really was a long time but when it arrived it was superb quality and we were very pleased.
24 maart 2022
Antwoord van Duresta
Hi S Tiller, thank you for taking the time to leave us a 5 star review. We are so happy to hear that you are pleased with your furniture and the quality, despite your wait.
Best wishes,
Hannah
We have been waiting justshort of a…
We have been waiting just short of a year now !! For our two sofas ordered last April and it’s one excuse after another and it’s very worrying from a large supposedly respected company like Duresta unbelievable really !!!!
23 maart 2022
Review zonder uitnodiging
Antwoord van Duresta
Hi Samantha, we are so sorry for the delay you are experiencing waiting for your two sofas. We understand your frustrations and we are aware that our lead times are longer than usual.
The impact that Covid has had on our supply chains, production and customer care teams has sadly effected our lead times. However, please be assured we are working tirelessly to ensure all our customers receive their furniture as soon as possible.
We thank you for your continued patience.
Best wishes,
Hannah
Terrible customer service & poor qualtity cushion interiors
We have experienced the most terrible problems getting incorrect/badly made cushion replaced. Despite numerous complaints and promises of new back cushions none have arrived, date after date is missed and nobody at Duresta seems to care. If this company survives it will be a miracle as their quality has gone downhill and nobody in customer services gives a damn. How a company who makes £4000 sofas has such bad customer services is beyond me. The problem is there's not much choice out there and most of them are owned by the company that owns Duresta. If you can buy elsewhere I would recommend you do so. Bad management in the bane of a lot of UK companies it seems.
22 maart 2022
Review zonder uitnodiging
Antwoord van Duresta
Hi John, I am truly sorry to hear about your experience with our customer service and the quality of your cushion interiors were, on this occasion, disappointing. Please be assured that we do care and want to rectify these issues for you. We are taking your complaint very seriously and your comments will be passed on to the relevant teams.
Please return to the retailer where you bought your furniture from, for an update and they will liaise with us on your behalf. Again, we sincerely apologise for the interiors you recieved, they are not a true reflection of our usual standards.
Best wishes,
Hannah
This product is the best but the level…
This product is the best but the level of waiting is far too long.
22 maart 2022
Antwoord van Duresta
Hi John, thank you for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with the furniture you recieved. We are aware of our extended lead times and we are working tirelessly to deliver all our customers their furniture as soon as possible, however, we do sincerely apologise for the delay you experienced.
Best wishes,
Hannah
Antwoord van Duresta
Hi Chris, thank you for taking the time to leave us a 5 star review. We are so happy to hear that you are pleased with the quality of your furniture, and that it is admired by everyone!
Best wishes,
Hannah.
Antwoord van Duresta
Hi Mr Woodcock, thank you for taking the time to leave us a 5 star review! We are really pleased to hear that you are happy with the design and comfortability of your furniture. We hope they bring you many years of joy and comfort.
Best wishes,
Hannah
Antwoord van Duresta
Hi Ant, thank you for reaching out to us. We do apologise for the delay in receiving your furniture. Due to Covid related absences across our supply chains, production and customer support teams our lead times were impacted.
Many thanks,
Hannah
Beautifully comfortable.
15 maart 2022
Antwoord van Duresta
Hi Mrs Lamberth, thank you for taking the time to leave us a 5 star review! We are so pleased that your furniture is so beautifully comfortable.
Best wishes,
Hannah
Product superb
Product superb, but you have to hope you’ll survive until it’s delivered!
15 maart 2022
Antwoord van Duresta
Hi John, thank you for reaching out. We are so pleased to hear that you are happy with your furniture. We do apologise for the delay in waiting for your furniture, due to Covid related absences across our supply, production and customer support teams our lead times have been effected.
Best wishes,
Hannah
Very happy with our lovely suite
Very happy with our lovely suite, ordered a good while ago but due to covid took longer than the specified 3 months.
Well made, very comfortable, great colour
12 maart 2022
Antwoord van Duresta
Hi Angela, thank you for taking the time to leave us a 5 star review. We are so happy to hear that you are pleased with the comfortability and appearance of your suite!
Best wishes,
Hannah.
Need to sort themselves out
Given date for delivery just before xmas so day before scrapped old suite only to be told there was a mistake and our furniture wasnt ready. Smiths the Rink kindly lent us something to cover over xmas, When it finally arrived pipping was wrong colour...settled with a discount...What a shambles. The saving grace is that we love the Coco suite. Product appears good
8 maart 2022
Antwoord van Duresta
Hi George, I am so sorry that you experienced a delay waiting for your furniture. Due to Covid related absences across our supply chains, production and customer support teams our ability to deliver all our pre-Christmas orders was impacted. I can only apologise that your suite arrived in the wrong piping. Despite the incorrect piping and extended lead times we are so happy to hear that you are pleased with your Coco suite.
Best wishes,
Hannah
Beautiful Antibes
It took a long time to come but we love our Antibes furniture.
On a constructive note can we report that the metal Duresta badge on the sofa is very (too) sharp.
4 maart 2022
Antwoord van Duresta
Hi Mr Anthony Hogg, thank you for leaving us a 4 star review. We are so pleased to hear that you are happy with your Antibes sofa, we hope they were worth the wait! Thank you for your feedback on the Duresta badge, I will be sure to pass your comments on. If you are not satisfied with the badge then please return to the retailer where you bought your Antibes from, and they will be happy to assist you.
Many thanks
Hannah
The sofas themselves are just what we…
The sofas themselves are just what we wanted.
However we were quoted by Pondsfords there was a 22 week for delivery,which we accepted as we understood how things were during the last two years.September 19th came and we were informed it would be delayed until November. Towards the end of November we were told they were expected to be delivered December 18th., at which time were then informed it would be February.
We received a call at the end January to say they were being sent to Pondsfords the week leading up to Feb 4th which again they weren’t.
Eventually they were delivered today March 3rd, 10 months after being ordered on 2nd May 2021
Why were so many dates given when it was obvious those dates could not be fulfilled.
Very disappointing service.
3 maart 2022
Antwoord van Duresta
Hi Adrian and Diane, thank you for reaching out to us. We are so sorry for your experience and the delay waiting for your sofas. Please be assured that we are taking your comments very seriously, and they will be passed on. Despite the delay, we hope that your sofas bring you many years of joy and comfort.
Best wishes,
Hannah
armchair horatio red gold striped beautiful
I d like to order a nice new armchair after 15 years. I have been using 2 sofas and armchair. I need additional horatio red drop arm velvet knole striped(red-gold)
2 maart 2022
Antwoord van Duresta
Hi Andras, thank you for reaching out to us. We are so pleased to hear that you are looking to add a Horatio Chair to your current sofas and chairs, that you've had for 15 years! To see who your closest Horatio stockist is follow this link https://www.duresta.com/our-stockists/, and they will be happy to assist you with your order.
Hope this helps!
Best wishes,
Hannah
Product is excellent the…BUT (read on)
Whilst the product is excellent the service is absolutely awful. Order placed on 10th May 2021 with up to 14 week wait. No problem. But Covid hit production in terms of personnel and materials and the rocky road to ultimate delivery (2nd March 2022) was littered with promises and as far as I can tell untruths. By that I mean, advised materials had arrived and manufacture could proceed with delivery now early November. But that was followed by at least 3 promised dates running right up to Christmas and more dates advised for 2022.
So here it is, looks great but British manufacturing is certainly damaged by this poor performance and customer liaison regardless of events. Truth should always be the given.
2 maart 2022
Antwoord van Duresta
Hi Peter, we are very sorry about the delay that you experienced waiting for your Duresta furniture. As I know you are already aware Covid has had a significant impact on our lead times, as absences across our supply chains, production and customer support teams effected our ability to make all pre-Christmas deliveries. Whilst we are pleased that you are happy with the appearance of your furniture, we do apologise for your experience, and we hope that it brings you many years of joy and comfort.
Many thanks
Hannah
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