Dyfed Telecom Reviews 

Tried to improve our broadband with Dyfed telecom using the govt grant. We asked about starlink but they assured us EE was a better bet. Paying £48 /month for a business account with EE as apparently Dyfed telecom’s EE portal won’t accept a residential account with a lower tariff ( they won’t tell me what commission they get from EE). After several visits form their engineers to try and get the service they promised, Dyfed telecom now recommending starlink as the EE service keeps dropping out. Sadly we need to take this up with EE as our cotract is with them not Dyfed telecom. But Dyfed telecom happy to fit starlink for £480 (excluding hardware)!

Dyfed telecom was amazing! After three months with no broadband due to the ineptness of Openreach(again) I contacted them. Within 24hours they had sent Joe Kendall who did a great job tasking measurements and getting me all signed up. And within three days my dish was installed and the installer stayed with the system until it was perfect. Currently at 287 mbps after three months with little or nothing. This company should be thriving in the future as more andmore people wake up to the fact that Openreach is hopless. Thanks Joe for a great service!

Very smooth and stress free experience. Joe Kendall was hugely helpful in finding the right solution and getting our installation done promptly. He is not only efficient but has excellent customer service skills.

Absolutely horrendous company! No care for customer service on weekends! Yet again internet down! Yet again nobody responds and when they do on the business chat it was a rude we do not deal with internet issues! Have spent a fortune with this company from extra modems, several bridges, countless deco’s! Still poor quality internet, shockingly bad customer service! I would never recommend them! I don’t know how they are still in business! The technician turn over is constant! Trying to run a business myself which requires internet for all my guests and each and every time I tell them don’t ever recommend or consider using Dyfed telecom! Next step will be applying to DT for a deadlock letter so I can take it to the Ombudsman! This company should not be trading when it is failing to provide a service and customers are not receiving any customer care out of working hours! I have lost count how many times the internet has been completely lost!

Was sold a 24-month contract that turned out to be 36. Not professional. Check teh small print. Bad actors

A fantastic service which Joe Kendall supported me throughout. I now have Broadband that is fast and efficient , and getting the grant was a simple task. The installation was excellent and I would highly recommend anybody to use Dyfed Telecom.

Excellent service - you speak to a real person in customer service and any issues are solved very promptly. Helpful, friendly, efficient service.

From start to finish Dyfed telecom were really good the team were efficient and installation was quick easy done

Had Dyfed Telecom out to fit a Starlink and out door access point for me. Joe the engineer was great and had it up and running in no time. There were a few teething problems but Joe was on the end of the phone to help guide me through rectifying them. I would definitely recommend Dyfed Telecom to my family and friends

Increased my rating from 2 to 4 stars, quite a struggle securing an engineer- more engineers needed to support this company’s customer base.
Issues now resolved, thank you

Amazing service enquired about Dyfed telecom on the 11th of march and Joe Kendall came out the next day to do a speed test, got me from 15 mb to 200+ very friendly and helpful can’t recommend joe and Dyfed enough

I felt quite anxious when our internet service cut out this friday morning. I had admin to work on and have two teenagers at home. I got through to Doug on the tech support helpline quite quickly. Unfortunately it seemed it could take till Monday for an engineers appointment. I explained how our rural location has very poor mobile signal and we would struggle without the internet. Doug said he would try and fit in a call out to us sooner. Lo and behold a friendly and competent engineer, Joe, made it to us by early afternoon and quickly resolved the issue by replacing a dodgy SIM card in our dish. Thanks Dyfed Telecom :-)

A big shout-out to Dyfed Telecom and especially Joe for bringing this house into the 21st century by installing our internet. They were brilliant and took care of every aspect of the work, including advising us that a Welsh Government grant existed to help with the work, which we didn't know.

Joe at Dyfed Telecom was great very helpful and knowledgeable throughout the process would highly recomend.

Prompt response to our initial enquiry.
Follow up by sales/ survey chap (Zachary), was excellent, followed by a detailed quotation.
Only problem was the initially agreed installation date was delayed due to Dyfed Telecom being overwhelmed with new business due to our existing provider cancelling all contracts in our area.
Installation by the Dyfed engineer (Joe) was truly a fantastic experience, polite, clean and very professional.
Overall, very happy customer!

excellent system. fitted within a couple of hours and works so well, and fast compare to the old copper cables. the engineer that fitted the system was very neat, and very pleasant. altogether a good experience

I had my Internet with dyfed Telecom for a while now when it's working i can't fault it until something goes wrong, as long as it goes wrong between 9 to 5 office hours in the week you have support. but out them hours your stuffed. the last four weeks my Internet has been going down it's always out off office hours so no support whatsoever, Christmas and new year have been a joke, and here we go again my Internet has been off all day 17/01/26 I may be lucky and it might come back on in the morning. If not I might have to wait until Monday office hours. I have emailed them twice today on two different email addresses and still no reply. I've been it touch with EE because they are using EE mobile broadband and they have told me the fault in on my side . EE have even phoned my back this afternoon to see if I've got hold of dyfed Telecom, but the answer was no they haven't replied to my emails. Is this what you expect from service provider they are a joke im not impressed at all

Attended a 2 day job, and after 1 day stated they couldn't come back to the job for 3 weeks , leaving several businesses with very poor , sometimes un functioning internet which is now worse than when they started the job. Why start a 2 day job when they can only do 1 day and not another for 3 weeks. Is this is very poor service or mismanagement of jobs.
Many attempts of contact made to the engineer with absolutely no response.
How can they knowingly leave 3 businesses with no internet for 3 weeks after an upfront payment of £800 was made !

Zac was very courteous and professional in all aspects of his work.
Sorted out temporary connection as there is a significant waiting time for the install.
Excellent service allround

Dealt with Joe from the start, he explained everything well and kept constant contact before and after installation. Highly recommend