Eagleaviation Reviews 

Worst company on the face of the earth.
Non existent customer service who never have any information on your baggage, give conflicting information and are generally unhelpful.
They are as mediocre as the delivery company they use to deliver namely DPD.
It's been 6 weeks since they sent an email to advise about sending my baggage and still no sign.
Unfortunately, you have no choice but to know this company should your baggage be delayed or missing.
I wouldn't wish the experience on my worst enemy.

We flew into Aberdeen from Sydney, via Heathrow, the connection was tight, and inbound plane from Sydney, late. We only just made the Aberdeen flight, but our bags didn't.
We filled in the forms at Aberdeen Airport, and were told by Eagle Aviation staff that we would be sent a reference number, and get the bags the following day.
We only got the reference number after a notification that the bags would be delivered at 13:41. All Good we thought.
The delivery time came and went, no sign of the bags. The following day, we looked at how we could contact Eagle Aviation, only to find that it is a premium rate 0845 number, so I dug around on their website and found a call back form, filled it in, but have never had a call back.
Growing increasingly worried, I eventually called the O845 number and after being on hold for about 10mins, no idea of the cost yet, we got hold of a helpful lady, who said she would check with the driver to see where the luggage was. She came back 45mins later to say that it would be delivered that evening. The cases arrived at bout 8pm.
It took Eagle Aviation 3days to delivery two bags 16miles! Virtually impossible to get any information from them.
If your bags miss a flight, and Eagle are the agent, my advice would be to collect them your self from the airport.
The company is a total shambles when compared to main stream couriers, who can provide and keep a 1hr time slot.
AVOID

Our son travelled from Frankfurt to Newcastle on 20th December with Lufthansa. On arrival his suitcase was missing. He completed a form. On Christmas Eve Lufthansa reported that his case had been located and was being collected from Newcastle airport and would be delivered by THS (now apparently known as Eagle Aviation). No contact details provided for THS. 3 days later still no sign of case. We left a message on Swissport (the baggage handlers for Newcastle Airport) voicemail but no one responded. To cut a long story short, we travelled to the airport on 28th and located the baggage storage unit for THS at aeropark, Woolsington. Our sons suitcase had been there for 4 nights. This company needs to provide contact details such as an email and a telephone number that is answered! My advice would be to collect your delayed baggage from the airport if possible and NOT to request that it is delivered by this courier service.

Absolutely shocking lack of customer service. Knowingly delivered a bag to the wrong address and then radio silence. The fact that Eagle is now managing luggage tracking for all the airports at Heathrow is unbelievable.

Got our bag from. BA, had it 6 days and still not out for delivery unable to contact, spent 10 quid on hold to their premium 0845. Utterly useless.

if it was possible to give a negative number of stars i would. Awful company, never reply to emails, never reply to their own contact forms, never answer the telephone.
how a major airline like lufthansa can fail to hold to account defeats me. (normal contractual obligations etc)

If your bag is lost, simply accept that eagle aviation wont get it back to you ever . . . . .

Eagle aviation have failed to deliver my bag with essential specialised baby formula in it. My baby is now covered in hives and becoming very unwell as a result. I am distraught and don't know what to do. The 'tracking advice' keeps changing and is not reflective of the actual dates, they don't answer their phone (I've been on hold this morning for 25 minutes so far), I've never received a phone call, text or any other confirmation . The latest is that it claims to have been delivered yesterday.

This company was suppose to deliver my missing luggage, instead they claimed to have delivered it, which wasn't possible since I was home everyday for a week waiting for it (I never received an SMS saying it was being delivered) and they claimed someone called "Naat" had signed for it, even though I have never known anyone by that name in my life. The customer service is the worst I have ever experienced, they weren't even willing to check with the driver to see what had happened and kept changing their story every time I called, denying all responsibility. I never received my missing luggage. It's unbelievable that such a company is allowed to exist in the UK and that big names like Lufthansa are working with them. Shame on everyone involved.

If Eagle Aviation are the number baggage repatriation delivery company then I’d hate to experience the worst. They failed to deliver my bag three days in a row - it’s now Christmas Eve and I seriously doubt it will arrive today. Their delivery driver was completely useless when we eventually managed to contact him. He even sent a photo of the are he was going to leave the bag - in a muddy gateway in to a field and who knows where that was! Certainly not near our house. If you have the misfortune to be lumbered with Eagle Aviation then in all honesty I would accept that you’ll not see your bag again. A delivery company has one job. One simple job. Deliver a bag to an address. The email sent to me included a map which clearly showed our house as the destination yet the driver was unable to find it. On the eve of 2023 how any delivery company can claim to not be able to find an address is beyond me. The simplest of google searches reveals our house.

Missing / delayed suitcase didn't turn up at Heathrow passed to Eagle Aviation who forward it another company - suitcase eventually delivered by Groundcare Solutions one week later with items missing from it, notably a brand new Nike hoodie intended for present. Thieving still going on at Heathrow, please be aware and don't pack anything decent in your checked in luggage people - if it goes missing BA ask you to list the contents - so baggage staff can steal the worthwhile stuff, nice and easy for the handlers. disappointing for the customer.

Lots of baggage handler issues at Heathrow in last few days which meant my luggage was delayed. After 48 hours I got a message from eagle to say they had my bags and were going to deliver. No notice of delivery just a courier phoned up and said I will be there in 25 mins.They did deliver one bag but their system said 2 bags had been delivered. It was not possible to track where my bag was as the BA code given had not been set up to correlate with the Eagle aviation code. I therefore called and was put on hold for 25 minutes then cut off ( this happened 3 x) and to make matters worse I realised that the number they use is a premium charged 0845 no which most customer service depts phased out years ago I then asked for a call back 3 x over the last 36 hours and am yet to receive one. I still have not received my other bag despite their system saying it has been delivered - not sure how this is going to end - so far shambolic and unbelievable - if they got their IT systems sorted it could be so much easier for all concerned

I am sorry I cannot give a 0 star rating which this company and Virgin Atlantic thoroughly deserve. It's been 3 days now since I arrived without my luggage and I still cannot reach anyone even though they claim to be a "24 hour" operation. This is clearly deceptive advertising! Can the authorities not do anything about this?

My lost suitcase was located only eight hours after reporting it missing and was delivered to my home address at the time and date given.

Superb service from Ann Alexander who went more than the extra mile to resolve a complicated issue ( not of Eagle aviations making) and ensured my case was delivered 3 weeks after it went missing in Seattle.

People make or break a business and Ann is an asset to the company.

Amanda

The website has been “suspended” - not a confidence booster!

My bag missed it's connecting flight, so was forwarded on to me via Eagle Aviation.
I had a phone call from the airport prior to the bag being handed over to Eagle Aviation, asking for my lock combination so that they could put something in the bag for me that I'd left at the airport (Therefore the bag lock is functional at this point).
When my bag was delivered, the lock was broken and items had been stolen from the bag.
I rang Eagle Aviation customer service and explained this, in the hope that they could act quickly and maybe find the culprit, but they were not interested and dismissed me saying that I needed to contact my airline.
The total disinterest from the customer service person, gave me the impression that this is probably not a once off incident.

My luggage has been at Heathrow since 10.30am this morning, Air France confirmed at midday it had been passed to courier company (eagleaviation) for delivery, still waiting at 4.15pm for eagle to contact me about delivery. Told Air France and Cobalt ground services luggage contains important medication. Clearly, neither AirFrance/Cobalt/Eagleaviation could care less. Offices now closed for the day - when you need to call them don’t use their expensive 0845 number, use their normal landline 0141 848 1000. Obviously, only had to experience this poor and shambolic service due to the misfortune of losing my luggage and Air France using this dire company (why?!?!) to courier it to me once found so I am unlikely (hopefully!) to ever have to use them again, but cannot believe from other reviews on here that some people have chosen to use this company! Must be mad.

Its killing me to give them one star. I flew to Edinburgh from the US. Bags got lost. I got a paper with a reference number and some phone numbers to call from the kiosk at the airport. I spent my vacation time calling them about my
lost bags (which were never delivered to me) and used my friends phone, who lives locally, to do so. He just got his phone bill with charges of 71 pence PER minute that I was on hold with them. Over 100 pounds added to his bill. THIS IS A SCAM. How can they charge a fee to call and inquire about MY personal possessions they have in their care and I was never told that I was being charged. No where was I informed that I was being charged to take my vacation time up to call and inquire about my own bags. I never got a phone call, text message, or email from them. I also am from the US. We don't have premium numbers and foreigners like myself wouldn't know about the charges. They even had the audacity to ask ME for a local number so they wouldn't have to text my international number. I was also informed my bags would be delivered one day and so I stayed in again using my vacation time and it was never delivered. I also got charged to call and tell them to send my bags back to the airport Saturday as I was leaving to go back home. Then they still tried to deliver my bags to the ARBNB address on Monday. I have never dealt with a scam as this.

This is only 3 stars but once I managed to get through on the phone Pamela was excellent. As other people have commented, getting through on the phone was a major challenge. They also missed the advised delivery date they sent by text. The luggage was eventually delivered by parcelforce having been via Stoke. All in all a bit if a challenge, but We got there in the end.

Absolute rubbish. No answer, premium phone rates. Will never take hold luggage ever again. Worst company I have ever encountered in 68 years.