Eagleaviation Reviews 

I was reunited with my bag in just over 24 hrs (and only 1 hour past the delivery window) communication ok but not detailed enough to be useful ie tracking link just shows me my house not where the courier actually is. But good result so happy.

My luggage is missing, yet your tracking says it was delivered when it has not been delivered. Two items were handed over together, but only one arrived. I have photographic evidence. The driver was dismissive when I raised it, and your contact numbers don’t work. Extremely frustrating. Please investigate urgently.

I lost my bag coming in to London Gatwick, and Eagle have been attempting to return it for three days. They seem incapable of communicating - I just get a text from a noreply number telling me they will deliver at a time of their choosing. There are no details on the location they are delivering to, no way of contacting them directly to ask about it. You have to work out who Eagle are by tracking *them* down. A series of non-committal one sentence emails (verbatim "Hello, We cannot give you a time today for a delivery tomorrow") later - and still no bag. In 2026 this is simply not good enough.

Edit - four days now. Still no bag. Hard to know how this could be a worse service.

Waited 3 days for SAS to find bag. Was told they had and it was with courier (AKA Eagle Aviation) and due for delivery today. Well the sound of silence from Eagle prevails. Nothing, do not pick up phone.

Air Canada misplaced my bag on an international flight, and provided very little recourse for locating it after handing it off to Eagle for delivery - thankfully Eagle Aviation has been much more responsive. While you can't reach them by phone, they are very responsive to their online contact form. Pamela got back to me within an hour of my submission and understood that I was in a difficult situation with pre-planned trip dates and a good bit of travel. She was able to give me an overview of the situation and let me know what my options were, and worked to secure the earliest possible delivery within the tier of service Air Canada paid for so that I could have a bit more certainty for the coming days. I appreciate that Eagle Aviation is often in a tricky situation between pissed off customers and unresponsive commercial airlines, and I appreciate them doing what they can to help in this instance.

Our luggage did not arrive on our Emirates Singapore, Dubai, Heathrow flight. Filled in the lost luggage form with Emirates at Heathrow who gave us a tracking number and told us we could track the lost luggage on the Eagle Aviation website. Tracking number did not work and on contacting EA by email, was informed can track when the airline has found the luggage and contacted them. Emirates did not explain this at all. Recieved an email next day from Emirates stating our luggage had been returned to us and they had closed the case. Spent many hours trying to contact Emirates, could not get through to anyone. Emailed Eagle Aviation again and told them about the Emirates email. Within a few minutes a scottish lady from Eagle called us to say she had just recieved the info that emirates had now found our bag and they were waiting to recieve it. So helpful and immediately relieved us of all the stress caused by Emirates for their lack of clear information. We recieved our luggage this evening, following her phone call this afternoon. Thank you Eagle Aviation

Flew into LHR on Turkish Airlines. Baggage was not loaded at origin and so went through the process of reporting missing luggage at the Turkish Airline counter. We were told that when the luggage arrives in the UK, Eagle Aviation would handle its delivery. Luggage landed at LHR 9pm that day on a later flight, Eagle Aviation delivered the luggage to us within 24hours of it landing. One star missing because the communication via email wasnt very helpful.

AVOID if possible, go to the airport yourself and save the headache.
Was given a delivery window and I was told they were unable to deliver despite me being in all afternoon, because the driver hadn't even bothered to ring the doorbell!
They had an incorrect number on file from the airline, which they only changed after multiple emails and a phone call (charged at £2.50 for just 4 mins), and now their tracking page doesn't even work. I am still waiting for the bag, and have been told they are missing the delivery window again resulting in a second day being confined to my house with no idea whether the bag will even arrive.

*****AVOID AT ALL COSTS*****

Along with most people in these comments, if I could give 0 stars I would.

I returned from Australia for 2 weeks over Christmas, my baggage didn't make it onto my flight so it was sent out the following day. The Airline handed it over to this disaster of a company. I was initially sent an email from them (with my ref number) saying it had been dispatched but with no tracking number. When I contacted EA they told me they don't use DHL and then I received a tracking number from parcel force. Despite telling them, and the airline I was due to return to Australia they made no attempt to assist with tracking/tracing/escalating my delivery. I was eventually told I would receive my luggage on X date which was 3 days after I was due to return to Australia. On the date I was supposed to receive my luggage I then received an email saying it had been lost. Since then I have had no replied to follow up emails, and the phone calls to HO have been equally useless. THe first call which was 2 days after I received then email they told me parcel force still had 3 hours left to provide an update, and I would receive one my end of the day, nothing came. THe 2nd call I was told they would chase parcel force and would provide me with an update that day, nothing came, the 3rd call they told me they would contact the people at Heathrow, still nothing.

In short
- They do not communicate
- They do not take accountability
- They are not proactive, and barely reactive

Unfortunately I had no idea EA were and was at the mercy of Southern China Airlines choosing to use them.

****AVOID AT ALL COSTS*****

This company is an absolute disaster. Truly the most useless, unreliable and incompetent logistics service I have ever dealt with. They gave me a delivery window, made me wait for hours, and still never showed up. No updates, no apology, nothing.

When I called for information, they fed me straight-up lies — telling me the parcel would arrive “within an hour.” Of course it didn’t. I wasted hours of my life waiting for a delivery that never came.

This company operates with zero professionalism, zero transparency and zero respect for customers. It’s honestly shocking that they are still in business.

If you value your time, sanity, or basic human decency, avoid this company at all costs. They are, without exaggeration, the worst logistics company imaginable.

Unfortunately, I have to give this company a star so i can leave a review, otherwise it would be no stars. Really bad company. Please DO NOT USE, or if your airline has delayed your baggage and these guys are dealing with it, forget it! Not only did my baggage arrive late (despite catch out the delivery drivers lies) but my baggage was broken into twice and I had personal items, money and jewellery stolen from. I contacted Eagle Aviation and was not offered an apologies or shown any empathy. Just told to emaqil which I done to no response. I have contected the Police. I will never be booking with Turkish Airlines, who use these crooks and theives. I have emailed them and they have not responded either. You have the right to collect your baggage from the airport, something I was not made aware of. Had I been offered this I would not use a courier.

After reading the reviews today I was very skeptical I would receive my baggage. However, landing yesterday and finding out someone had taken my suitcase instead of there’s I was so distraught. However, at lunchtime the next time I found out Lufthansa at Heathrow 2 had recieved my suitcase and that they were sending it back to me that same night. I got a delivery window of 7.03-9.03pm and even though it arrived at 10.30pm I have no issues, driver called when he arrived and delivered it to my address! Can’t complain, happy to have got my suitcase back in less than 24 hours, maybe I was lucky!

Despite many v bad reviews no problem. Delivered by a polite smiling driver 2 hours after their collection from the airport!
Very pleased with the company

Two days in a row i was given a 8.30pm-10.30pm delivery window (ridiculous in itself), and both days my baggage doesn’t arrive. Cant get ahold of anyone as it’s out of office hours, no number for the delivery driver, tracking information is incorrect. Complete shambles of a service. Avoid like the plague if you can.

Was kept informed all the way,luggage delivery from Manchester took 2days but we knew that,read the reviews but for us everything went according to plan.

Our suitcase was delayed by security in Delhi. The service from Virgin Atlantic and then Eagle Aviation was top notch. We were kept informed and the luggage arrived safe and secure within the timescale (48hours) Excellent service, thanks Roger

If I could give a score of minus 100 I would. This company claimed they came to my home to deliver my suitcases. I waited outside only to be told they came and sent my suitcases bk to the depot. I have my medication in this suitcase and it have been calling for over 3 hrs to see what is happening.

Totally disgraceful service and no proper contact information.

This is terrible. I need my suitcases. This situation was not my doing it was the airline fault now I am been left to deal with it.

Disgraceful

If you willing to have your lost luggage delivered by this company is better to wait sit in a comfy chair as they don't do a professional and serious job. Still waiting for my friend luggage with no updates, no messages or phone calls not even knowing when luggage will be delivered or if will be delivered. We're waiting already 2 days without any information given by this company.
Shouldn't be allowed to have a licence taken and close doors.

Swiss Air left our luggage in Zurich due to airline not being able to transfer it from our Hong Kong flight quick enough. Went to the desk in the baggage area where they took our details and description of lost cases. Said our luggage would be delivered the next day, it wasn’t, it was the day after. Sent emails and they were answered within an hour. Our cases arrived at the specified time. Overall a good service, correspondence was quick and we got our luggage. Hopefully we won’t need to use this service again as it would mean another airline would’ve delayed or lost our cases.

Not possible to contact and haven't delivered within the allotted time slot