Eagleaviation Reviews 

All the negative reviews are legitimate. This company doesn’t deserve to be in business and represent several airlines. If you like me has lost a bag at the airport good luck. I have been waiting 6 days now with no communication despite my multiple emails ( you can’t call by phone) .
To make matters worse I have a GPS tracker on my bag and noticed it hasn’t moved from the terminal. I have been advised not to go to the terminal and just wait for the courier.
What an absolute disgrace which has ruined my holiday to the UK.

Horrendous experience! Impossible to get somebody in the phone! We are still waiting for our luggage that was supposed to be delivered 4 days ago! We called everyday and waited for an 30 more minutes listening to the recorded message over and over again, still only once were able to talk with somebody! Just awful

Cowboy company, they never answer there phone to make money from phone call, rubbish customer service as who hired them

I concur with the vast majority of reviews. This company just don't care! They don't answer emails and they keep you hanging on a premium line for at least 45minutes. They text you a delivery time later than the window; they tell you they delivered but don't leave a card and as no one has seen them there is no evidence of a visit and they don't allow collection from their depots. After updating the BAsite the incident is presumed closed by BA and Eagle then don't give any help with a proposed redelivery (assuming they actually arrived in the first place)! A zero rating would be too much - why does BA stick with them?

Bags not on flight and were told Eagle were dealing with them. Follwed instructions online and everything went to plan. Spoke to driver when he delivered and he said they deliver thousands of bags every day with no problem. Seems a shame they are getting bad reviews from small minority.

BA failed to load our bags in Seattle. Eagle Aviation delivered two of the three bags within 48 hours of landing and the third 12 hours later. Well done, all bags safely delivered and over a holday weekend at that.

Received a message at 8.30am saying Eagle Aviation were delivering my lost baggage. Tracked using my lost luggage ref number on their website. Later that day said it was out for delivery and gave me a 2 hour time slot. When 20 mins away they gave us a call. Then delivered our case. Can’t fault

Absolutely useless , now six days without a bag, no communication, impossible to contact....

I’ve given 3 stars mainly due to lack of communication, but got bags back 5 days later and I’m in York, but bags were at Heathrow so 3.5 hours away.
When I saw this company was sorting bags I saw the terrible reviews on here and really do believe lots are fake or rubbish. We’ve just got 2 bags back, nothing damaged or removed and all is good and it took 5 days.
The tracking number is the same as the airline LHRBA one but put AHL or 1 of the other 2 suggestions in front of it if checking in their website. Ours said bags collected 9am Saturday and prepared for delivery but we heard nothing else until the Tuesday morning suddenly.
I was contacted by DX Delivery saying bags due in a 2 hour time slot and fab updates.
One of the normal contact numbers appears to be 01753965085 according to another review.
So, overall I’m happy with the speed if the bags being returned as it included a weekend but more updates are required as it’s not nice losing your bags. I’d say to anyone reading this, please do not worry too much. Your bags will come home and should be fine. Good luck!

Please some one post contact number
Ground handling team is saying that bag has been given to courier but still it is not delivered. Even if i check in website it is showing currently don’t have tracking details.
Even number is not reachable. One more number is there but it is premium.

I received the text confirmation of Eagle aviation collecting my baggage from LHR. Since this period, I have had no updates around when this will arrive and Eagle Aviation are denying picking up my luggage from the airport. I have called and emailed as BA has confirmed it is with the courier service and unfortunately no one is able to update me as to when I shall receive by baggage.

My bag took over two weeks to be returned to me. The phone number doesn't appear to work so the only way of communicating with Eagle Aviation is by email. The responses to my emails were vague and brief and clearly written by someone who has no interest in any level of customer care. In desperation I even drove to the depot in Edinburgh to try and retrieve my case, only to be told that the company had moved last year and was now based in Bathgate. This has been a truly dreadful experience. Eagle Aviation is a total and utter let down to British Airways.

Ann made sure I received my luggage very quickly after it had been released from the airline. Global Aviation and Finnair made me wait for my delayed bag 5 days !!!
Thank you once again Ann at Eagle Aviation you are a star for delivering my luggage in less than 24 hours.

Having received notification that my luggage would be delivered to me on a set day, I was concerned to read reviews here indicating the lack of reliability of Eagle Aviation. These concerns grew when my luggage failed to arrive, and the online tracker still listed it as 'prepared' the following day. I was therefore pleasantly surprised when the courier knocked on the door with my suitcase later that morning. In general I am therefore happy with the service that I received, as I would say that my luggage was returned to me in a reasonably timely manner. However, I would suggest that Eagle Aviation need to improve their communication and tracking, as failings in this only add to what is already a stressful situation when luggage goes missing.

Absolutely disgusting! The agent hung up on me twice with no information given. Just a ‘my bag will be delivered to day and I don’t need to talk to you’

Customer service skills should really be taught to these unmannered agents. If I could give a 0 I will.

If your bag has been left by any airline working with this company, don’t expect much at all

Just had a £180 Vodafone charge for calling their number and holding for hours to check status on lost luggage. This an absolute and utter scam and you and British airways should be ashamed.

A person called Ann, worst experience ever. Attitude absolutely stinks. Gave her all references but she chose to hang up the phone because she is having a bad day. Asked to speak to another member of the team she claimed she is the only one. Raised a complaint via email and she actually replied to it. This is 2023 Mafia Operstions are limited now adays. You are in the wrong business Ann and your attitude absolutely stinks

The luggage was lost by BA.
Eagle Aviation collected it 4 days later when BA released it to them. They picked it up from Manchester before 7 am and it was registered on the tracking system. Later it was recognised as ‘prepared for delivery’, then later we received a message to say it was due ‘out for delivery’ later that evening. They gave a predicted 2 hour slot. We waited for an hour before the time slot and an hour and 20 mins after the slot, which was after 11 pm!! … but nothing.. no bag .. no communication.. nothing.
The following morning, still no communication, no update on the tracking link. We had no clue where the bag was or whether there was any plan to return it. We literally searched everywhere to try to find a way to make some contact. Emailing 2-3 times and trying everywhere to find a number… it’s impossible.
I read lots of disturbing reviews which made me so worried..
That afternoon the tracker was finally updated and was back at the depot being ‘prepared for delivery’ again. At that point we managed to intercept the delivery and they agreed to allow us to collect the bag…Later we discovered that they failed to deliver it the night before because of f extreme traffic issues. It was Glastonbury weekend. The driver was lovely, really apologetic about not achieving the delivery we expected.
The bag was returned to us in a perfect state. No damage, nothing missing. We were very grateful.
The process isn’t ideal at all, as you are worried, anxious and frustrated before Eagle Aviation even collect your bag from the airline.. However, once they got the bag it was back with us within 36 hours..
I just wish that Eagle Aviation would improve their tracking communication. It wouldn’t be a massive investment to upgrade so the client could monitor the process. I am so grateful to them for helping us get the bag back as BA just basically ghost you
if your bag has been collected by Eagle Aviation… don’t lose heart by reading all the awful reviews.. be a bit patient.. it’s not ideal but it is in their interest to return it to you and they will.
It’s never going to be as quick as you want it to, but in my limited experience, it will get to you . Good Luck

Do they have a 24/7 customer service? I have tried to call them for 3 days. can anyone advice?

After BA delayed my bag from Seattle-Eagleaviation delivered my delayed luggage promptly and in excellent condition to Wishaw the morning after it was shipped from LHR to GLA. Mark the delivery driver was very nice, polite and courteous. Thank you Mark.