Eagleaviation Reviews 

Luggage was delayed on a BA flight. When it was arrived in Edinburgh they said they had given it to Eagle aviation and it would be delivered that evening as it had important medication inside and we were leaving for the highlands in the morning. It wasn’t. We gave them our new address in the highlands and received another confirmation email that it would arrive at the highlands hotel between 8am and 6pm the following day. We received a further email with an estimated arrival time of 1pm. It still didn’t arrive that day. Spent ages on hold again to talk to a rude customer service agent who said that it didn’t matter that we were leaving the hotel the following morning they would still attempt to deliver the bags before rerouting them overnight again to Glasgow. Took the details of our Glasgow hotel. We left the highlands hotel only to get a call from the hotel manager that the bags had been dumped on the doorstep outside the hotel and abandoned. Terrible customer service and experience. Bags abandoned outside in the rain knowing we weren’t at that hotel.

Lost luggage damaged by this company and still not returned or compensated after 19 days. No updates just a online tracker that never changes.

Worst service ever.
1. Not only they messed up the luggage delivery, I tried calling them many times to arrange the delivery and ask for the ETA, but they gave me nothing.

2. They messed up my last name, so I couldn't track the luggage until I had to 'guess' my last name that they messed up and mis-typed.

3. They also messed up my phone number, which they blamed Lufthansa for that. Therefore I never received any notification. I called them to correct my phone number, but still no notification.

4. I kept my eye on their tracking page and it went back and forth between 'Received at Heathrow' and ' Prepared for delivery'. no further updates

5. Then I called them again to ask when I should be expecting the luggage so I could tell the building reception to keep an eye on it. The lady on the phone was being nothing but RUDE to me, saying "I don't know! What else you want me to say? I can't tell you anything. I don't know when it will be delivered" and then HUNG UP on me.
6. I tried to call again and got the same lady, and she hung up on me again after being rude and careless. If they recorded our conversation, they would hear me APOLOGISE to her saying I didn't mean to be rude but I just wanted some sort of information.
It's fine if you don't have the information but at least try to be more helpful. Customer service is the only contact point I could reach! If I could go to the hub and get the luggage myself, I would!! But I couldn't, Could I?
Worst customer service ever. Who can I report this to?!

This is the worst baggage handling company, with poor customer relation services. Even after 5 days my delayed baggage has not arrived and the customer services hasn't a clue.

I had two bags marked to be delivered today but only one was delivered. When I queried by email as to where the other bag was, Eagle aviation informed me that their driver has marked as having two bags delivered and yet only bag was delivered to me. Hopefully I will get my remaining bag. Very very annoying and disappointing service.

Arrived in Edinburgh Wednesday sans luggage for a 3 week stay. Long story short was confirmed Eagle had our luggage in their possession and would deliver on Thursday so stay in. We have traveled from US for a 3 week stay. So we sat in our AirBnB waiting and tracking by phone since we have luggage trackers. We watched Eagle driver go from his depot to McDonalds then onward to multiple locations en route to ours in Stockbridge. He was 4 min. from our ABnB and he returned to his depot for the day by 7:15 pm, we were told to expect delivery up to 8 pm. We called Eagle to explain and phone receptionist could give us no explanation. She would check on it in morning without an ounce of human empathy in her voice. Who owns this company anyway and why on earth would B Airway use them? Oh, let me guess, because they are right up there with Eagle, totally inept at what they do and not a shred of accountability.

Couldn't get a bag from Edinburgh to Largs. Around 120 miles. Took the 4 days and then handed to parcelforce. British airways should be ashamed to use such a pathetic company. They don't care. Zero empathy! If a logistics company is this bad pack up and go home!

They mixed up the address and missed the delivery window. It's been days os false hope. Maybe someday I'll see my luggage again.

I wish I could give 0 stars. I flew into Edinburgh Airport on Wednesday morning having flown overnight and caught a connecting flight at Heathrow. I and quite a few other people discovered our luggage hadn't arrived. It turns out that 115 bags had been left at Heathrow. We were given a QR code which led to a website where we could log a claim. I reported it and received a confirmation email from the call centre at Menzies Aviation at 7.51pm on Wednesday evening.

I had no further contact until Friday morning when I received an email and a text message at 10.40am to tell me my bag was being delivered between 10.06am and 12.06pm. I was teaching at the time and didn't even see the message until I finished teaching at 11.00am, I then sent a message via the website asking for a call back (as the recorded message on the phone line tells you to do) and am still waiting for a call back 4 days later.

I couldn't do anything until I had finished teaching again from 12.00pm until 2.00pm. When I went back to my desk I checked the website again and discovered an attempt to deliver my bag had been made at 1.06pm. I phoned and after a considerable amount of time on hold eventually spoke to someone who said the bag would be delivered on Saturday. I said I needed to leave the house by 1.00pm and would be away overnight. She said she would make a note on the driver's job list but couldn't promise anything. I had no contact from anyone despite staying in the house until 2.30pm.

I got an email to say that my bag would be delivered today (Monday). I have been up, dressed and looking out for the delivery driver since 7.00am this morning. The bag hasn't arrived and no-one is answering their emails.

What I'm really disgusted about is that my 2 phone calls to Eagle Aviation have set me back £45 as they charge 50p a minute to travellers whose bags have been lost through no fault of their own. This is absolutely disgraceful. I have since discovered that it is possible to contact Eagle Aviation on 01418481000. Don't use the 0845 number!!

Traveled from Austria to Manchester via Frankfurt on September 10th , no baggage on arrival, numerous calls to their customer service line … you just wait no one answers , finally got through after 4 days , woman said she would call me back after taking my details but surprise surprise she never, emailed them - no reply , it’s now Friday and I have not got any idea where my bag is , a truly pathetic service

I traveled via Frankfurt (Lufthansa) on 29/08/23. Due to a short stopover as our flight had been delayed from Tel Aviv our cases didn’t make it onto the flight. Airline have advised me my luggage has been with Eagle Aviation since 2/9/23.
I have since received 1 case out of 3.
One attempted delivery 14 days on and they came 4 hours later than the delivery slot given and that too with the wrong luggage! 17 days on I am still waiting. Spoke to a lady at customer services who was extremely rude and was adamant the airline still had my suitcases (a very “computer says no” attitude) I filled out a form online 4 days ago and I have still had no response.

The worst service possible. BA and eagle aviation together make the most horrible team in existence. Takes forever to confirm delivery and doesn’t deliver on the time they notify that they will. Might as well dissolve itself.

Had a flight cancellation SAV > LHR. Delta and BA both f'ed up and lost my bag. Bag was missing for 3 days. As soon as it was found, I got a message that Eagle Aviation was picking it up at 2pm and it'd be delivered same day. Bag was picked up a bit late but totally ok. Got another message at 5pm saying Eagle would deliver between 7pm and 9pm. An hour later got a message saying bag was out for delivery would be delivered at 8.22pm. Eagle called at 8pm saying they'd be there in 20 minutes. Eagle arrived in 20 minutes, called me, and handed me my bag. They did everything they said, exactly when they said they'd do it. Not sure where all these terrible reviews are coming from. Hard to believe I am an outlier. Bad reviews are probably coming from airlines screwing up tons, Eagle getting overwhelmed because airlines are losing more bags than ever and maybe they dropped the ball a few times. But for me, excellent service. Thanks eagle for you help.

Huge issues with getting lost luggage. Told by BA the luggage was with them, they originally said it was not, eventually contacting me to say it was with them. Tried to find out progress, called all day - call starts on hold then about half an hour later was disconnected. I would immediately call back only to be disconnected half an hour later without talking to anyone. I think I reached someone once, I asked for update and was hung up on, and never got through again. This went from 10am to 1:30, at which point I just gave up. Good luck getting in contact.

Still waiting for my suitcase 10 days after arrival the other 8 members of my group all received theirs .The on line tracker is useless and not updated , the company do not respond to their own website contact system..Unable to speak to anyone including BA who use this company ..Dreadful service

Terrible experience! The first message they sent (after nearly 2 weeks of lost bags) was Incomprehensible so I called and waited online for 23 minutes and then was charged nearly £8. Then, they gave 40 minutes notice for delivery of 2 bags and NO notice at all for the last bag that just came in today. Like if we are all at home doing noting and waiting for them to appear. Incredibly unprofessional!

Bags left at Manchester, no update after a week. Daily emails back and forth, unfortunately that customer service could only tell me bags not received for delivery, bags not received for delivery...really disappointing, no standard time given. I need my baggages returned asap.

This is an absolute joke of a baggage handling company. They had my bag for three days and didn’t notify me. I had to call BA who told me they had it.

I eventually drove out to get my luggage and when I arrived at their warehouse I was invited to look through mountains of luggage because “You’d have a better idea of what your bag looks like than us”!

They are an absolute joke of a company and no airline (or anyone) should be in business with them.

Despite the many negative comments, my experience lasted just a week, bearing in mind the amount of lost luggage they must have had to clear after the school holidays and the Air Traffic fiasco!
They emailed me this morning (Sunday) and my case arrived 30 minutes later! Top marks!
My only criticism is that they don't reply to emails and of course the premium phone line that doesn't get answered either. A bit more customer PR would be appreciated.
Thanks Eagleaviation!

This company should be sued and closed, noway I believe airlines have to contract with this mess.
If you go physically to their depot (good luck finding the address/location) to collect it, you will find that all baggages are treated as garbage, dragged on floors (even if bags have wheels) from its body and lots of scratches on them. Rarely you can find someone who answers the calls as it sounds as a scam.