Eagleaviation Reviews 

I don't want any other customer to have to go through the same experience, so I am making an appeal to any airline considering dealing with this company, and to decide otherwise. One of my flights was delayed, so I arrived in Scotland without my suitcase. Turkish Airlines managed to get it on a plane the next day, where it was handed over to Swissport. Eagle Aviation received my luggage on a Friday, stating it was out for delivery the same day. After it didn't arrive said day, a delivery window was given for Saturday morning. I had intentionally submitted my office's address to avoid me not being at home, as our office is staffed with security accepting parcels 24/7, 7 days a week. I received no notification throughout their delivery window, so I stopped by at the office to check if anyone had been there, but even the CCTV footage confirmed that there had been no delivery van all day. I received a notification saying the luggage "couldn't be delivered as no one had been there to accept it"... The next day, with a new delivery window, I decided to contact their office preemptively, to avoid a similar scenario. Now, try looking up their office location or contact number. They won’t reply to their “callback request” emails, there is no address to be found, and their number will answer with "you do not have enough funds to make this call". I had to use a different phone spending 3 (!) full minutes waiting for the call to be accepted, and for a woman called Pamela to answer the phone. She explained that my luggage couldn't be delivered because my office "wasn't an office but a residence building of some sort" and no one had been there to accept it. I denied all of her accusations (as it is truly the easiest building to be found), and asked if she could give me more information on the whereabouts of the delivery van. She said, she could contact him and tell him to let me know when he is close, but she "couldn't promise that would work". I decided to head to the office nonetheless, when she called me back, saying the driver had been there, and again, "the reception hadn't been staffed and no one was there". Again, we have CCTV footage of ... no one showing up (btw, the address had been confirmed multiple times). She continued saying that after two failed delivery attempts, I would have to pick up my luggage at the depot myself. When asked for the address, she shared a location of a warehouse over one hour from where I live (without a car). Their opening times being from 9-5, during weekdays only. Entering the address she'd given me on the phone on Google Maps after, it didn't even seem to exist, and instead I found a Reddit post of someone saying years prior that it is a very hidden depot nestled behind another. Knowing I would struggle finding this just by going there by bus, I contacted Swissport, asking for them to get my baggage delivered back to the airport so I could pick it up there myself. They said they "added it to my file" and would get it sorted. Alas, the next day (Monday), I receive another update from Eagle Aviations ... my luggage is on its way again?! Seeing as communication was failing either way, and once the delivery window had started, I decided to call her up (spending another fortune with it), when someone answers the phone with the name "Ann" yet sounding strangely familiar to "Pamela". In good spirits, thinking I had reached a different person who might help, I gave her my tracking number and asked why my luggage was on its way again, as I would just get the "failed delivery" notification yet again. On this note, she goes "you are the person I talked to yesterday!", changing her tone of voice, and saying I should simply keep an eye out an hour after the given delivery window. I asked why she was giving me a different time, when she said "those were just estimates". Unbelievably, and with all the security staff celebrating with me, who had now been part of my misery, the luggage arrived two hours after the given window. But, it did arrive. 5 days of pain and wasted time with a company that does not only seem dodgy to the point of illegal, but also inhumane and extremely unprofessional. I blame any airline in extension for even considering working with them when you would only have to open Google Reviews or Trustpilot to decide otherwise.

Helpless and rubbish operators. I left them very clear instructions to deliver my luggage and of course they weren’t followed. To avoid to wait for another day waiting to get my luggage, I call them again to collect it myself. What happens of course is that the driver drives off with my luggage. So i call him to organize to pick it up at one of his stops. Of course hands 1 hour late ! Lots of promises, non maintained, horrible service ! Why does Lufthansa use a service like this is beyond me.

Our friend who flew from Frankfurt lost her luggage on the flight. Her luggage was picked up by Eagle Aviation at Edinburgh Airport and promised delivery next day but it is three days now and she still hasn't recieved her luggage from the Lufthansa flight. There was virtually no communication with Eagle.

Awful arrived home and said tried to deliver x 2. Lies. Hard to communicate also. EasyJet need to get another subtractor (via wps)?

Shocking. 2 days on and they haven’t processed my bag. They say they’ll call back and don’t. When an airline has lost your luggage and you’ve been away from home for a month, the last thing you need from a repatriation company is false promises around timings of the arrival of your luggage. So very annoyed.
I was told yesterday that they had collected my bag too late (at 11.58am) to have it processed for delivery that day- despite airline promises otherwise. Today at 1.50pm I’m being told they haven’t processed it or decided their routes for the day. Which process is correct?
This is my third call to them today and every time they just rush you off the phone with no answers.

Through no fault of the airline our baggage wasn’t able to be loaded onto our connecting flight from Frankfurt. Once at Manchester Airport we were given assurances that our bags would be handled by Eagle Aviation / Global Baggage Solutions.

I won’t lie that I had some doubts that it would be full of issues and stress however these concerns were completely unfounded!!

From the first contact we were kept fully informed by both Lufthansa and Eagle Aviation and their time slot (5:20pm Sunday afternoon) was absolute bang on. The courier was helpful and courteous.

Very impressed and think they deserve credit for going to the lengths they did, thanks all.

I recently had a suitcase that couldn't quite make its short connecting flight at Dubai airport.
On arrival at LHR it was nowhere to be seen.
The lost luggage staff were extremely helpful and submitted an enquiry with Emirates immediately, with instructions to me as to what to do / what would happen next.
Within 12 hours the suitcase was confirmed to have been located and was on its way.
I am blown away by the amount of work that goes on behind the scenes to ensure that everyone in a travel conundrum / stressful situation is seen and heard.
So thank you.
I contacted Eagle Aviation to find out the next steps. They responded immediately, by email and later when I called when a little nervous about expected delivery of my luggage due to another flight I was to take the next day.
I was reassured that the case would arrive and it did.
As a customer for many travel services due to the nature of my work, I often forget about the amount of work that goes on behind the scenes to get me from A-B, and even when there is a delay or hiccup.
Having worked on a front line job many years ago, the folks on the end of the phone or at the front desk often face the stress and worry of the traveler, which may not always be pleasant. I would like everyone to know, who interfaces on the front line with the traveling public, that this traveler appreciates you.
So thank you Eagle Aviation, for the prompt help and response to my queries.

Reading the reviews didn’t give much hope I’d see my luggage again but the service I received was faultless.
Luggage stranded in Frankfurt after a late arrival from Singapore in to Frankfurt connecting to Manchester.
Once I registered the missing luggage at Manchester. I received plenty of email updates from Lufthansa advising me of the location of the luggage.
Morning of delivery, received a txt and a call giving me a 2 hour delivery window.
Delivery only delayed due to Bank Holiday Monday

Delay to luggage on a connecting flight. Lufthansa were faultless. Text arrived on landing stating delay, text arrived morning after to say the bag had arrived at 0830. Eagle only bothered to collect at 1600. Lufthansa arranged for 24 hours delivery. Eagle say that applies from 1600. I’m not allowed to collect my bag because the depot isn’t supervised. They keep you on hold for 45mins on a premium number.

What an ordeal!

I flew with Saudi Airlines and arrived at London Gatwick on 03/03, only to find my worst nightmare come true - four of my pieces of luggage were missing. I promptly reported the missing luggage case to Red Handling at Gatwick, but unfortunately, they provided me with the wrong email address, along with other passengers. Nevertheless, I managed to track down their website and contacted them via their online form. I was informed that three out of four of my pieces of luggage had been located and were handed over to the courier company, Eagle Aviation Services.

To make a long story short, Eagle Aviation kept hold of my three pieces of luggage until the 27th of March, which is almost three weeks later. When I called to inquire about the delivery, the person on the phone informed me that they were unable to deliver and advised me to contact Saudi Airlines. Despite explaining that I had already attempted to contact them without success, the lady on the phone provided me with a phone number for the airline that turned out to be invalid. Eventually, Eagle Aviation delivered the three pieces of luggage almost three weeks later. When I questioned the driver about the delay, he claimed they had only picked up the luggage from the airport that day, which contradicted the tracking information and confirmation provided by Red Handling. The driver refused to put me through to his supervisor and insisted that I sign for the delivery. I refused to sign until I received an explanation for the delayed delivery, which prompted him to threaten to call the police. I reported the incident to the police as well.

Despite all the efforts, my fourth piece of luggage is still missing. Red Handling informed me that the driver failed to pick up my fourth piece of luggage in error, so they must have it in their possession. It's uncertain if and when I'll ever receive it.

Good luck with retrieving your luggage. I cannot adequately express the frustration and anxiety I have endured throughout this ordeal. My essential medication and personal belongings were in that luggage, and despite informing Eagle Aviation of this, they showed no regard or empathy for the trouble I've been through. What a shambolic experience!!

This company should shut down! Horrible service! My luggage has been missing since last May. Not helpful and they magically stopped responding to me. I sent them receipts close to $10,000 and got nothing….i am sure Sam is wearing my underwear and enjoying! I had all my staples in the luggage! I am still very sore about my experience and Sam is wearing my clothes. Unbelievable.
Sam is running this company and he should be ashamed. A thief! Only reimbursement I received was a huge headache!
Call me Sam.
How do my shorts fit?
Oh I am sure you have worn my skirts.

Remember me Sam
Denise Calvin

You deserve 0 stars!
Still pissed in Colorado.

Phoned to tell us bags would be delivered in afternoon of day we arrived in Glasgow. Received when they said.

Appalling customer service. I requested a call back all I got were short, blunt emails written as if we were texting. They ignored my requests to call me despite offering a call back service.
They took possession of my bag on Thursday but then refused to deliver it till Saturday. Informed me that I would have a one hour delivery window then emailed to say delivery between 0800 and 1800. When questioned they said I would get a call for a two hour window.
I expected no call despite them having 3 numbers for me and was only able to receive the bag by chance.
This company explains exactly why Gandalf refused to use the Eagles to get to Mordor. Absolutely appalling and so disappointing for a company that claims to be a leading company.

My luggage was lost on my journey from Malaga Airport (AGP) to London Gatwick (LGW) on 1st November 2023...Gatwick staff member was extremely unhelpful initially within the airport for locating my bag and telling me next steps...after multiple phone calls to Spain, London etc I finally had two really helpful people at Gatwick who gave me some insight to my bag wherabouts - it had ended up in Brussels and then Barcelona...to then be misplaced in Barcelona...STRESS. My bag was then located on Saturday 4th and I received an email in Spanish on Sunday 5th (I cannot read Spanish...) and another message from Eagle Aviation (also in Spanish) but low and behold, I gave Eagle Aviation a call and the lady on the other end of the phone was awesome, I was updated about my bag and I then received it back on the evening of Sunday 5th. Thank you so much!! From previous reviews I was extremely nervous about not receiving my bag back but the service was awesome!

My luggage was lost on a flight from Vienna to Manchester via Frankfurt on 9th September, I was not re united with it for a further two weeks, in the mean time I have been charged £130 in calls to there second rate telephone line, no one answers hardly I spent hours on hold, I have emailed so many times but have not had one single reply, a totally disgusting customer experience, and a dreadful customer service, I feel like I've been robbed, tried to get through again but guess what .............no answer

This company are a disgrace and BA equally so for using them. They charge 50p a minute to be on hold for 30. 40, 50 minutes and still dont answer which shows the type of company they are. They collected my missing case from BA at Manchester at 3pm and I assumed it would be delivered the next day. End of Day 3 and I am still waiting. I got BA to sort it out with them and they came back and said they werent answering the phones to them. BA said I would probably get it on day 4 or 5 after they had picked it up at the airport. BA said that once its collected by Eagle aviation they can't do anything about it. No wonder this company dont give a damn when the company that are giving them all this business don't care. Can you imagine any decent company allowing a third party to treat their customers in such a disgraceful fashion and keep using them. Shame on BA.
Interesting that this company never respond to reviews.

Our luggage was left at Vancouver airport on Monday (2nd October). We reported it missing on Tuesday (3rd). It has just been delivered safely to West Wales on Friday (6th). I was really worried when I read the negative reviews, but the service we received was excellent.

Extremely poor service and lack of communication. They admitted that they had lied about trying to contact us and only organised delivery after numerous complaints. Terrible experience and needs to be addressed

Very disappointed. Heathrow to Edinburgh. BA lost my luggage. Told me to wait from 2pm till 4pm since in next flight. Unable to wait as taxi wairing. Ba promised getti g it to me same day. Yheu LIE a lot. Till now I have not seen my bag. Thay gave me a tracking number for eagle aviation. The eagle guys are worst. The gave an 084 premium number. But I serched Saynoto087 number and found an alternative local chRged not premium number is 01418481000. This people are very hostile useless and rude. They were mad that I called a toll free number and blocked my nymber. I just want my bag. I hate dealing with thieves and scammers like British airways and their fellow scammer eagleaviation

DO NOT PHONE THEM even though your airline tells you to (BA). Both BA and Eagle fails to tell you that their phone number is charged at premium rates.
A 58 minute call, 50 of which were on hold, cost be £37!!
3 calls I had to made costing £50, only to discover my case had been sitting in a warehouse about 5 minutes from my house. Eagle also fail to tell you that you have to bring ID to collect the case, even though you have your bag claim tag from the airport.