East Durham Funeral Service ltd Reviews 

East Durham funeraldirectorsand staff,we're very helpful for my mams funeral ,the late shirley Armstrong, went out of there way to take the stress away did everything for us ,most grateful would have been lost without them ,thanks From ,Alan,susan,and Dot,xx

Excellent professional service the whole team guided me through the whole process, no pressure and done everything I asked for to provide my brother a lovely send off. Highly recommended using this family run buisness

At a heartbreaking time for our family losing my lovely dad, East Durham did everything. We never had to stress about anything they took care of it all. Everyone at the funeral home were so caring. Ellen especially was brilliant.

We would like to thank Ellen, Tom, Tracey, Charlotte and the rest of your team for an amazing service. We as a family entrusted them with the care of our daughter/ sister. They went above and beyond to follow our wishes and extra finishing touches. They are very professional, caring and friendly people who were there every step of the way.
She had a beautiful send off thanks to the team and the Humanist we chose (Chris May) who they helped us get.
Thank you again. We would definitely recommend.
From Leeann, Toni, Wayne Jane, Caitlin and Jed

I would like to say a huge thank you to East Durham funeral service..
Ellen,Tom and staff have been amazing,we entrusted them with our wishes for my Mothers final farewell and they went above and beyond to implement every single detail.
The upmost respect,grace and compassion Tom and his staff had for my Mother and family,on her final farewell,will never be forgotten ❤️
Thank you from the bottom of my heart Julie x

Personal touches, checking on me, offering advice on where I can get support. Regular emails keeping me updated

Such an easy friendly company to interact with, could not have made my mams funeral easier ,they oversee and check everything, THANK YOU

From the start of using East Durham Funeral Service through to the funeral and even then into the after care, our family were given the most respectful and dignified service from their staff. Nothing was too much trouble, and they looked after my Mam exactly how we wanted. You helped us through the most difficult of times.

This is a very professional caring company that gives a dignified tailor made service. They went above and beyond to make sure everything was perfect and went smoothly for our family and loved ones. Amazing Well done.

We cannot praise this company enough for the way they handled everything with our mam’s funeral. It has been the hardest few weeks of our lives, we have never felt pain like it, we lost the most precious woman in our lives, we were so lost, Tom was very patient and understanding with us, explaining the whole process. The team took care of mam when she passed, they were very compassionate, professional and very caring, they took care of everything, Mam was dressed ready for visits within a few days and we weren’t rushed and were allowed as much time with mam as we wanted. The lovely Ellen kept in contact throughout she was very helpful and even helped with links for the music for the service, she kept sending thoughtful messages too, even sending thoughts for us on the day of the service. On the day the team were amazing, so thoughtful and considerate of our feelings, there was no pressure, they were very patient with us and let us have as much time as we needed at the crematorium after the service. It was a beautiful send off and all other aspects of their service was smooth and organised. This was the second time we have requested their services, we used them 4 years ago for our dad and they were amazing with us then too, which is why mam said she wished to use them when it was her turn. Fantastic customer service from start to finish, so much empathy and understanding which is needed at such a difficult time. They have a fantastic team, each member is a valuable asset. They really deserve praise for all they do, nothing is too much trouble for them. We highly recommend there service. A massive thank you to you all, you deserve way more than 5 stars and 100% feedback, you go above and beyond. Thank you 🙏 🌟🌟🌟🌟🌟

East Durham Funeral Service took care of my dad when he passed, they were very professional and caring, everything went smooth
dad was dressed ready for visits within a few days, appointments needed for visits but no issues with that either, very helpful and allowed as much time with your loved one as you wish to be there.
all other aspects of their service was smooth and organised
funeral staff were very patient on the day at the church as we were probably longer than the norm to get into cars for crem as dads friends said their farewells to our mam after the service as there was a lot of people
overall a very good company and a very good service

Amazing customer service from start to finish, they made everything so easy for us at such a difficult time and thought of things we wouldn’t have been able too. Everything was so organised and we had such a beautiful send off. They were truly brilliant with everything. Thank you again and we would definitely recommend them. Tom, Tracey, Charlotte, Ellen and the rest of the team are incredible and such an asset to the team.

Would like to thank east durham funeral for all the help with my mams funeral they are so caring and professional would like to thank you from the bottom of my heart ❤️ for everything you have done love Denise Dipper xx

Absolutely lovely caring people. Nothing was a bother for my loved one or me and my family. So friendly and supported us in giving my husband the best ever send off

From the moment you meet the folk at East Durham Funeral Service, you instantly know you've chosen the right people. Warm and welcoming, but also dignified and extremely polite. You often hear the phrase "nothing is too much trouble", but they are the living embodiment of that ethos. In your hour of need, this is the team you want in your corner.

From start to end, we cannot fault this company.
We felt they listened to what we wanted for our loved one and went above and beyond expectations on every detail.
Ellen, was professional yet approachable and understanding.
She made one of the worst of experiences in life (losing a loved one) bearable. She managed this with integrity and compassion.
I would not hesitate to recommend East Durham Funeral Service to family
and friends.

Everything made very easy at a very difficult time.nothing is a problem to them and kept well informed throughout the process

So grateful for the attention to detail and the compassion shown when arranging my aunts funeral. The service and dedication was outstanding the order of service was an apt celebration of her life and the staff (Ellen)were excellent in informing us at every step of the arrangements. We would definitely recommend them.

Everything was handled professionally and sensitively , all worries taken away . Nothing was too much trouble to ensure everything went well at hardest of times .
Amazing service

Absolutely excellent personal service from start to finish. Extremely professional & respectful staff - nothing at all was any trouble and they obliged with whatever we asked - we honestly cannot highly recommend East Durham Funeral Service enough. We liaised with Ellen and Charlotte throughout and Tom attended on the day - all absolutely amazing. We have absolutely no hesitation in recommending this family business and consequently would never use anyone else.