Easterns Automotive Group Reviews 

894
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We purchased a car on 10/3 from Lamont Lewis. He was the best salesperson I have ever dealt with. Knowledgeable, very kind and got us exactly what we needed. Our situation was also very complicated b... Toon meer

Beoordeeld met 5 van de 5 sterren

Ms. Glenda was very professional and knowledgeable. She not only made my wait for finance smooth . But I also had great conversation with her catered to my being a veteran. This is what customer servi... Toon meer

Beoordeeld met 1 van de 5 sterren

Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in USA but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too hig... Toon meer

Beoordeeld met 5 van de 5 sterren

Wonderful experience! My sales person Wendel Braxton and sales managerJesus Santos worked hard to get me the deal I needed to get my Tesla. If you are ever interested in purchasing a vehicle please b... Toon meer

Bedrijfsgegevens

  1. Autodealer
  2. ook in
  3. Auto-accessoire winkel

Geschreven door het bedrijf

Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

894 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(894)

33 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Had some credit issues

Had some credit issues. Team work to get me the best deal and within my budget.

10 januari 2019
Review zonder uitnodiging
Logo Easterns Automotive Group

Antwoord van Easterns Automotive Group

At Eastern Motors, your job is your credit!

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience, great prices and well trained Salespeople

10 januari 2019
Review zonder uitnodiging
Logo Easterns Automotive Group

Antwoord van Easterns Automotive Group

That's what we strive for! It's so nice to know that our hard work doesn't go unnoticed. Please recommend us to your family and friends!

Beoordeeld met 5 van de 5 sterren

Had a great experience

9 januari 2019
Review zonder uitnodiging
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Antwoord van Easterns Automotive Group

Great news, Kathleen! Wishing you nothing but the best in 2019!

Beoordeeld met 5 van de 5 sterren

My experience with Eastern Motors was a…

My experience with Eastern Motors was a very rewarding one they were very congenial very helpful and we're concerned with making sure that all areas of concern were addressed and I would advise my friends to go there the car is one owner and I have a Carfax to give you a Carfax and go over every detail of the buying process to go over all your papers explain things to you and address any questions that you have I'm very pleased with what I have and will always give them a high rating

9 januari 2019
Review zonder uitnodiging
Logo Easterns Automotive Group

Antwoord van Easterns Automotive Group

Hi Janet,

Wonderful! You're so right! A Carfax report is very important when buying a vehicle. We share the Carfax report with our customers for each vehicle that we sell. It's important to us that our customers know the history of the car they are buying.

Beoordeeld met 1 van de 5 sterren

Scandalous

Very sneaky. Tried to make me pay him directly so he can “do something” for me don’t trust hughes!!

9 januari 2019
Review zonder uitnodiging
Logo Easterns Automotive Group

Antwoord van Easterns Automotive Group

Hello there,

There must have been some type of miscommunication. . Easterns has always been a company that works tirelessly to help our customers. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously. We even have an A+ rating with the BBB. Please contact our Customer Care Team as they would be more than happy to assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Beoordeeld met 5 van de 5 sterren

AWESOME AWESOME AWESOME

I have ALWAYS purchased new cars and I was a little skeptical about purchasing a used car, but Alex and Jentry were very helpful and very knowledgeable about selling cars and financing options.

9 januari 2019
Review zonder uitnodiging
Logo Easterns Automotive Group

Antwoord van Easterns Automotive Group

There's nothing better than options! Here at Easterns, we have plenty!

Beoordeeld met 5 van de 5 sterren

If you looking for a great used vehicle…

If you looking for a great used vehicle with low mileage, go to Eastern.

9 januari 2019
Review zonder uitnodiging
Logo Easterns Automotive Group

Antwoord van Easterns Automotive Group

Well said, Christine! That's right! Easterns is definitely the place to be. :-)

Beoordeeld met 5 van de 5 sterren

I didn’t mean to get them five stars I…

I didn’t mean to get them five stars I wanted to give them -5 stars the manager ain’t good but the sales persons is real good

9 januari 2019
Review zonder uitnodiging
Logo Easterns Automotive Group

Antwoord van Easterns Automotive Group

Hi Robert,

Thanks for sharing both the pros and cons of your Easterns experience. This information is imperative so that we can do everything in our power to assist you. Please contact our Customer Care Team so that we can come up with a solution that best fits your needs. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Beoordeeld met 1 van de 5 sterren

Regret coming here

I bought my car on 12/18/18. The day I got it the battery was dead. They jump started my car and had it running for me to get it warm. Of course I wasn't told it needed a new battery. I had to get it taken to a local dealership to have replaced because they wanted me to pay to have my car towed at miles back to them so they could replace it. It would have cost more to have the car towed. When I finally got a manager to address the issue, I was told to eat the cost because I didnt have my car fixed by them. 11 days later my check engine light comes on. It's 3 days later and my car is still in the shop. The person who sold me the car has yet to even return my phone call. This is have they treat their customers?

9 januari 2019
Review zonder uitnodiging
Logo Easterns Automotive Group

Antwoord van Easterns Automotive Group

Hi Ashley,

We apologize for the inconvenience! Please know that we are in fact here to help. Please contact our Customer Care Team as they would be more than happy to assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Beoordeeld met 5 van de 5 sterren

Great place

Alex was great very kind and patience . I wasn’t expecting to buy a car that day but he mad it ithappen. Thank u for everything.

9 januari 2019
Review zonder uitnodiging
Logo Easterns Automotive Group

Antwoord van Easterns Automotive Group

No problem, Marlene! That's what we are here for! Wishing you nothing but the best!

Beoordeeld met 5 van de 5 sterren

We had a very good experience buying…

We had a very good experience buying our car. Moe, our "point of contact" was excellent, because of him, we bought our car there. He did not show any pressure or sales tactics and made us feel comfortable and safe. He is a hidden gem in the car sales industry!!!

9 januari 2019
Review zonder uitnodiging
Logo Easterns Automotive Group

Antwoord van Easterns Automotive Group

Hi Therese,

Thanks for your reaching out! Congratulations on your new ride! Enjoy!

Beoordeeld met 5 van de 5 sterren

Great buying experience w/the Easters…

Great buying experience w/the Easters team. Team was friendly and helpful. Floyd W was a great sales rep and I look forward to purchasing another new vehicle from them in the future.

9 januari 2019
Review zonder uitnodiging
Logo Easterns Automotive Group

Antwoord van Easterns Automotive Group

Awesome! We'll be sure to let the team know that you enjoyed your visit. Looking forward to seeing you again in the future! Happy Driving!

Beoordeeld met 5 van de 5 sterren

They are very concern well trained and…

They are very concern well trained and nice people who shows and talk like they are on your side in trying and helping you to purchase the car that you want I would truly and always adjust and recommend to my family and friends and enemies go Eastern you are best so when is the next commercial

9 januari 2019
Review zonder uitnodiging
Logo Easterns Automotive Group

Antwoord van Easterns Automotive Group

Hi Audrey,

It's good to know that you see and understand our intentions. Our customers have always been our number one priority.

Beoordeeld met 5 van de 5 sterren

Service was excellent

9 januari 2019
Review zonder uitnodiging
Logo Easterns Automotive Group

Antwoord van Easterns Automotive Group

Hi Harvey,

We're so glad that you enjoyed the customer service that was provided to. We hope that you spread the word about Easterns to your family and friends.

Beoordeeld met 2 van de 5 sterren

Not the worst, but disappointing

Our experience with Easterns started great. The salesmen was straightforward and friendly. They were able to get us qualified and in a late model vehicle. That’s where the greatness ended. We left with dealer tags due to an insufficiently explained issue with the MVA system. We called several times and went to the dealership on 3 separate attempts to get the tags with no success. Then we get a call saying the tags would be ready that day. My husband and I were working and would not be able to get there until the next day. We were pressured to get them that day because apparently the dealer tag was needed. Not only was that not our fault but we felt it was rude to rush us and try to inconvenience our schedule to get there when there was no sense of urgency when the tables were turned. Furthermore, we did not get a copy of our contract when we took the car home. We called and texted to advise when we would pick up the copy and we still waited an hour to get the copy...and that was only an hour because I requested a manager who was magically able to get the copy within 5 minutes, although he never bothered to speak with us or offer an apology. It should be noted that we signed two copies of everything the day of purchase so I don’t understand what the wait was for anyway. Bottom line...we went to Easterns because of the situation we were in and needing a car quickly, not having time to search around. I do not plan to purchase from them again in the future.

9 januari 2019
Review zonder uitnodiging
Logo Easterns Automotive Group

Antwoord van Easterns Automotive Group

Hello there,

We want to apologize for the miscommunication. Easterns has always been a company that works tirelessly to help our customers. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously. We even have an A+ rating with the BBB. Please contact our Customer Care Team as they would be more than happy to assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience. Nick went out of his way to help me. I love the new Honda Accord. Everything was very easy! Thank you.

9 januari 2019
Review zonder uitnodiging
Logo Easterns Automotive Group

Antwoord van Easterns Automotive Group

Congrats on your new Honda Accord! We wish you all the best in 2019!

Beoordeeld met 5 van de 5 sterren

Great service

9 januari 2019
Review zonder uitnodiging
Logo Easterns Automotive Group

Antwoord van Easterns Automotive Group

Thank you, Robert! We're so glad that you are pleased!

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