Easterns Automotive Group Reviews 

The car came without a front tag bracket and tire jack. The salesman told me he would take of both missing things but he didn’t. I had to purchase the missing things on my own

I am a pediatric nurse working 60 plus hours aweek a veteran and a senior who was a victim of shady ? Illegal dealings by Eastern Automotive in Frederick, MD .They took back vehicle, still have my down-payment 2,500 and my trade in with UNSIGNED title.This was not due to a decline from finance company ,but because finance company during welcome and contract review made me aware of undisclosed to me charges on my contract.

They advised if I didn't want services to tell dealership as not dependant on loan.I did and they refused to cancel or remove from contract and called me a liar threatened police and 3 large men came and took vehicle saying I had no right to car.I am going thru alot Ive had to rent a car to get to work. I am so stressed and still not understanding why this happened or how it was legal, as I had tentative approval from other finance companies as well and told them that if only they removed 4638 in services unneeded not told about. They refused to negotiate were rude and threatening and since they took vehicle Ive heard northing from dealer or the customer service office that promised help.My ?about my trade went unanswered as did my request for refund, I have hired an attorney and filed several complaints, but this is and has been one of the worse experiences of my life. I had the vehicle 9 days but have paid insurance on it for a month.

there is a nice place but the services and prices are not so good

Great experience, I bought a RAV 4 2019, it runs great and they help me with kindness and respect!.

Thank you, Easterns Automotive Group!

Broken promises. Sold me LoJack without telling me it was built in. LoJack does not work and will not give refund. Promised two keys and full tank of gas. Didn’t happen. Will not make right. Buyer beware!!!!

This company is a no go Zone.Let me share a second butter experience. Called them after they said I should get an offer letter and bring which was the requirements to get the loan approved. I went there with an offer letter. Sat for hours and they checked my credit four different banks. Minutes later they came back and said I have a pre-approval. And I should bring $4000-$5000 to get the car. Chevy or Ford. Then I went back and read the Truth in Lending act and came back to inquire about why I need to pay for a loan. Guess what???they said I do not have a pre-approval, and secondly they need to use that money to secure a loan. Which is not true. I asked dwhy don't you pay money to secure a credit card and they trying explaining with some anger and shaking like babies. Then I asked for the pre-approval so I can call that particular bank to know why they are requesting $5000 before securing me a loan, lol the manager went to the counter, after minutes came back and told me I need to go talk to someone else. This has been his statement before as soon as I asked if they participate in the Truth in Lending act, he became angry and asked me to go talk to a lawyer, I told him.yes I will sue if they don't participate in Truth in Lending act. Guess what he woke up and told me he has nothing to say, and before going he told me I had written a review? I said yes and he said I wrote it so others can see and make their decisions off that right? So I should go talk to someone else! Lol this is a NO GO ZONE. Easterns On FORD MEADE ROAD LAUREL IS A NO GO ZONE. Very very bad customer service. Don't go there. Don't please. Next I saw the agent I spoke with and asked him who pre-approved me and he called the name of the bank and before he could say it another agent ran to him and stopped him and asked him not to mention anything. This is how bad things are here.

Devan Young
Very professional, knowledgeable about all matters. He was patient, kind and a pleasure to work with.

Devan was helpful, patient and very professional

Devan Young

Devan Did a great job, he was patient and very knowledgeable within the car buying process would definitely recommend him and the Easterns Family

Devan Young

Come see him and get in a car today!

Devan Young

Devan was a great salesman. I knew nothing about the process of trading my car in and he was very patient with me and help me through everything. I’m happy he was the person that helped me. Will be referring him and Easterns to my friend that is currently looking for a new car.

Devan Young

His customer service was great. I had issues on my end and got frustrated and he assured me everything was going to be great. I have to wait but I trust him and confident that it will happen. Thank you

Devan Young

Devan Young was an exceptional sales rep. He takes pride in helping people and got me out the door with a good deal. I highly recommend him and his staff to anyone.

Mike Johnson, of Eastern Automotive Group in Temple Hills Maryland, is an unprofessional, ghetto, judgmental, circus clown. He likes to show off to an audience. He lied about being from the legal department when he called me as a scare tactic. What he didn't realize was, I am an attorney, and not only that, but I had also already googled him. Something he should have done before he came for me. They tried to say that I falsified my income documentation because I make almost $200k a year. The only thing about my income that was false, is that's not all my income. He's used to a certain type of customer, and he thought that I was the usual. Now I must show him who I am and where my power lies.

Our salesperson Devan was great! He was very patient and knowledgeable about the whole car buying process. We would definitely recommend Easterns for your next car purchase!

On March 18, 2023, I went to Laurel Eastern motor and looked at a car. I put $500 down for them to hold the car. I went back on 19 March and decided that I did not want the car and asked for my deposit back. I was told it had to be approved by the Corporate office and it should be done on 20 March. I waited for a call that I never received. So I went back down to the dealership again. I was told that it should only take until the next day. I called the corporate office and told them what happened. They told me that it needs to be reviewed to determine what I will get back after they minus the processing fee for paperwork to the DMV. Why am I being charged for processing fee when the $500 was only to hold the car? I never had the car. It never left the dealership and I never finalize any paperwork. I called the customer care center several times only to be told it will take 2 weeks for the review. It did not take 2 weeks to take the money out of my account. This is poor customer service and I will never shop or refer anyone to them again.

Devan Young

Wya pleasure to work with. Made sure I got a deal that I liked and explained everything thoroughly.

Devan Young

Probably one of the best professional young car salesman I’ve encountered in 20 yrs purchasing the many trucks I’ve purchased definitively hands down best experience!!!!!

Devan Young

Very respectful, very helpful i would highly recommend him to anybody