Easterns Automotive Group Reviews 

Bought a car in Mar 2021 and in less than 30 days, the car had all kinds of issues from engine lights coming on to oil leaking etc. Traded in the car to get another faulty car with LOTs of other issues. Spoked to Lonnie, Vinny and Kevin and all they did was gave me the run around and constantly lied to me. All they do is compete against each other to try to see who can get the most customers and then pressure you to leave them a GREAT review but under all that façade, they are all full of ****. But at the end of the sales transaction, they don't give a damn about the customer's concern it's all at a number and HOW MANY CARS THEY'VE SOLD FOR THE MONTH!!!!!. This is my WORST car buying experience that I've ever encountered. Beware of the no good, sneaky unprofessional sharks because they are not out for your safety when it comes to selling you bad un-maintained vehicles. My question is: Don't Car Dealerships suppose to perform maintenance checks? Please proceed at your own risk! I have filed a compliant with BBB and they will investigate this horrible place and have filed other complaints as well. Beware...don't let the FAKE smiles and jargon that they spew out of their lying mouths fool or deceive you. I WILL FOREVER PUT THEM ON BLAST!!! BEWARE!!!!!

I just wanted to take the time to say thank you so much to Easterns Automotive and the rest of the finance team. My credit is not that great, and it took us almost all day, but i got the truck I actually wanted. All the other dealers told me to buy a car but they got it worked out on the F150 I wanted. Thanks Dylan for all your hospitality and thanks again to Easterns finance people yall are the best.

Working with DC was an absolute pleasure! DC is very friendly, and goes out of his way to help you. He never made me feel pressured to make a decision. I highly recommend you talk to DC if you are considering trading your car, buying a new or previously owned vehicle.

I just want to say that today I spoke with a gentleman by the name of Wendell Braxton and he was so much help he had good answers to my questions talked with respect an manor I greatly will be visiting with Wendell soon he was amazing thanks again mr.Braxton

On March 24, 2021 I went in to Easterns Frederick location and signed the vehicle contract, also leaving a $1000 deposit. On 3/26/21 I picked up my vehicle and paid an additional $2770. On or about 3/30/21, I was checking Consumer Portfolio Recovery website just to verify when my first payment would be due, as the dealership indicated this would be my finance company. The website indicated the application package was “returned to dealer”. I immediately contacted Easterns and was told not to worry as they would find me another financing company just give them some time. On the evening of April 5, 2021 a representative from Frederick’s EASTERNS location called me and told me to come in the next day “early” because they needed me to sign new paperwork as they found me a new finance company. I then went into the dealership on April 6, 2021 and went to their customer service desk and explained why I was there. Michael Middledorf was present with another gentleman at the desk. He was rude and cold. He then asked for the keys to check the mileage so he could “document on the paperwork”. 15 minutes later I was handed my house keys (as he had removed the key fob) and rudely asked “so how are you getting home?” I explained that this must be a mistake as I was told they had a lender and to come in to sign the paperwork. Mr. Middledorf rudely stated he does not know what, why or how I was told but they were taking back their vehicle. I explained I had no way to get home and had bags in my car. He then arranged for a ride home. I asked for my deposit back and the gentleman said I had to sign paperwork to get my money back because he had to fax over to the corporate office. In reviewing the paperwork I noted it said it was a voluntary surrender. I informed him that this situation we are in was not a voluntary surrender. He said he knew but it was the only paperwork needed for the refund. I signed and then contacted my lawyer, who then contacted Easterns and they told him that the vehicle was taken back because they didn’t have a loan holder as consumer portfolio denied me. EASTERNS stated they would contact Consumer Portfolio and get the contact info so that my lawyer could speak with the rep directly. My lawyer spoke with someone from Consumer portfolio and they confirmed that they denied me. Fast forward Eastern’s Automobile Group called me about a week after taking back the car indicating they had my refund and took $1183 out of it for driving and mileage. I told them that was unacceptable as their contract states I was to be informed in writing within 4 days of them learning they couldn’t finance me and I had 2 days after that to return and avoid charges. I said, however, you took the vehicle back the day after your call, although under false pretenses, you still got your car back, so I am due a full refund. I spent weeks calling Easterns, being ignored, having to call from different numbers only to be forwarded to the Sterling location, the Baltimore location and the Laurel location, none of whom were able or willing to help. Today I received a call from Bick stating that Corporate would only give me a credit of the $1183 and was I still looking for a vehicle. This is ridiculous because for one, they took back a vehicle stating they could not finance me so how would this credit be useful. Secondly, I had no vehicle for almost 2 weeks and have to work, my job requires a vehicle to get to my client’s home. So I had to secure another vehicle.
Additionally, I would have had no issue returning the vehicle to EASTERNS had they immediately notified me to do so because of the financing issue. They notified me 10 days later after I had the vehicle, 5 days after they knew Consumer Portfolio Denied the application, under false pretenses to come in and sign a new contract. I obliged and came the next day 4/6/21 (even though I was told it was to sign new paperwork). Their contract clause speaks to how a failure to finance is to be handled and they are not going according to the contract or COMAR Regulation 15-311.3 which speaks to my receiving a full refund, not a credit. EASTERNS failed to notify me within the required timeframe and the way in which they took the vehicle back speaks to them being aware of this regulation. I do hope that Easterns Frederick location is not a reflection of how the other locations do business because they basically left me feeling victimized, they took my car and my money. If that’s not robbery not sure what is.

Jonathan Moran was amazing and very helpful

When you tell them you don’t want to pursue a car purchase they will run your credit 12, 14, 20 times on purpose. This, causing your credit score to take a nosedive.
I’m reporting this to BBB.
They were told 2 days ago to stop running credit. For the following 48 hours I’ve had over a dozen lifelock alerts.
Totally unprofessional and causing undue harm.

Dylan Coulter of Easterns is the most honest, decent, hard working car salesman ive ever met. I highly recommend you go to him. best cars, best set of car salesman!

So amazingly easy! From start to finish, Travon was incredibly personable and helpful. I missed my initial appointment, but he was able to reschedule within 24 hours. When it was time to handle financing, Kevin was on top of everything and made this a painless process. By far, the best car-buying experience I’ve ever had!

I dealt with Easterns on Pulaski Highway in Baltimore, Maryland. My salesman's name was Jared and he was AMAZING!!, The process was very easy. He was extremely professional and courteous and very knowledgeable on the different vehicles I was interested in. He did not make me feel pressured and was extremely patient with me and my indecisive nature. I would recommend Easterns and Jared to anybody!!

I couldn't be more happy with my experience. They were super nice, showed me what I could afford, attempted to match that with my needs and the needs of my family. It was a simple process and they made sure I was happy the whole time.

I can't believe it was that easy! I came in on a whim one day and I thought I would be turned away because I had no plan of action, but they sat me down and really helped me come to a decision.

I was at first a little concerned, it was my first time buying a car. But when I sat down, they really helped walk me through all the steps I needed to get my dream vehicle. They tirelessly worked to make sure I got what I wanted for a price I could afford. I’m going to recommend them to all of my friends!

Broadus helped me get my car, he didn’t haggle with me to get another vehicle. The exact car I wanted (Honda accord ex) is what I left the dealership with. All of the sales associates at Easterns are intelligent men who know how to help when you need it. Another gentleman (Sean) also helped my dad a few weeks back to get his Acura ILX. Believe me when I tell you, these guys are here to help and will make sure you leave with something you love at an affordable price. Thank you guys once again!

Buying a vehicle is a very big (not to mention personal) purchase. The service I received was top notch and I highly recommend Jonathon Moran to anyone looking for a new car. Keep up the good work!

So i had a great salesman. I came for something and has no idea Id be leaving with another vehicle. Jonathon Moran helped me make the best decision for my teenager that just got her license. Thank u for everything!!!!

One star because I had to put something down. Payed car off in a year. Applied for Gap Insurance refund. Went to the Millersville location with all the documentation. Filled out all the forms was told about 4 weeks for the check. After the time allowed I call back they had not submitted the form yet .waited another 4 weeks called back. this time they hung up on me seval times then told me I had to call the bank where it was finance at. AND THEY SHUT OFF THE CAR TWICE ON ME. When I confronted them I was told they don't do that but that same day the car starts up.and they wont tell you who installed the tracking device. THE WHOLE ORGANIZATION IS THAT WAY. they wont let you talk to anyone at the corporate leval. I'ts going three mounth.

Go see Dylan! Our experience was great

I am pursuing against Easterns Automotive Group (Frederick) for fraudulently signing my name to a sales contract higher than I originally signed for. I have copies of all materials and a police witness where the sales manager denies the existence of the fraudulent document to the officer directly, yet that is the copy submitted and funded by Wells Fargo Auto.
I was told a no trespassing order would be filed that evening when I informed Jack Jaffee, the finance manager I was having a police report filed to document what happened. The financing contract with the different amount has fraudulent signatures and the rest of the purchase order has my actual signatures with the correct purchase price, funny huh. After Wells Fargo determined the fraud occurred, Easterns Automotive offered to take the truck back and cancel the loan but I was out the payments made thus far? What?!? Stay away from this place!!!

Joanthan moran was wonderful from , from the way he greeted us to the way he got us done in way faster than we ever imagined.