Easterns Automotive Group Reviews 

You should definitely not purchase a car here. While the salesman was friendly (aren't they all) I was sold a car that immediately needed more than $2,000 in repair work. Eastern's would not fix any of these problems claiming they were not responsible. The control rods were worn out. The brake caliper is leaking and they rotated the tires to put the bald spots on the inside. PLEASE DO NOT PURCHASE A CAR HERE. I am so upset that I did business with Easterns that I recommend you go anywhere but here. Do not fall into the same trap as me. I spent top dollar on the car and now have to put another $2,000 into it.

Absolute worst service provided at Pulaski Hwy Baltimore location. They sold me a car that immediately had problems. A windshield gash (safety concern) Knocking noises when going over bumps. Sensors working off and on. Tire splash loose. Car wasn’t detailed. It was dirty. Floor Matt’s thrown in the back seat. No registration given. Noticed with 24 hours of getting the car. But was told to return the car in 4 days. Then was forced to use the 7 day exchange on the 7th day because the car was in the shop and I couldn’t confirm if the repairs were completed so was told to pick a car and hurry up before the bank close. The GAP insurance was jacked up 3 times the cost. Was told by the sales rep I had to purchase tire package or he would lose to much money from the deal. Talked to like trash. Then told if I speak on the bad car as a bad deal then don’t do a deal wait 6 days for a refund as told I would get. Instead get a call from the Gm saying no refund he’ll call me back. They lie and totally take advantage of women. Was told not to mention how bad the service was they gave me. Worst experience ever buying a car.

My experience was phenomenal I work with one of the nicest salesman. I got the car I wanted and I love it . Awesome customer service and everyone that work that was wonderful I will definitely be coming back for next car . Thank you Preston !!!!

If you're reading these reviews about Easters Automotive, then you're right. Do not do business here! Total SCAM dealership! I helped my GF purchase a vehicle that met her needs and within a week of having the vehicle, the vehicle began to jerk upon acceleration. I immediately called the dealership at the Sterling location where she bought the vehicle and they advised that I contact the Finance Manager (Amir T.) whom I initially assisted us with the sale/finance of the vehicle. He never took my calls or texts until I used a different number. When he picked up, it was all excuses and to date, I have yet to receive a call back from him on what to do next about the vehicle.

In addition, the dealership required a $6,300 down payment on this POS of a vehicle that we are now stuck for repairs.

a day ago
I had a wonderful Car Shopping experience with Easterns at Millersville. Ayo my sales representative is a very kind gentleman and he understood my needs for a new vehicle. He was very helpful with the whole car buying experience at Easterns. I would like to Thank the whole team for having patience with me. No matter if they was off from work or not they still was willing to lend a helpful hand..Thanks Again.. Well thats what i thought at the time of purchase Mr. Ayo lied about this vehicle. I had to go back to easterns to take the rest of my down payment 2 weeks after purchase Mr. Ayo ask how was the car riding. I told him it was riding as if it was shifting gears and it was hesitanting..He said it was normal for newer cars to ride like that. So a couple of months later i took it back to Easterns. The wheel was jerking like it was going to cut off. I talk with another sales rep and Lawrence.I told them my concerns about the vehicle. The other guy said that it sounds like my transmission but don't quote him. I wanted to get rid of the car but i couldn't because the car was going for 6 or 7000 and i would have to pay the rest of my loan off. Well i don't have money for that. At that time i haven't been in the loan for an yr. So i took the car to bell bob hyundai in October it was the belt so i got the belt and some other things done. Well friday i couldn't reverse so i took it to a mechanic shop on Ritchie Hwy they said the reason for the car driving as if it was shifting gears is because of my transmission. The gears was slipping. So i drove the car of the lot with those issues. I feel as if i shouldn't have to pay for the fix on this vehicle when i brought it back 2 week later after perchause. If you are a female please bring someone with you or you will be stuck with an lemon, pay attention to all of your paper work. I referred my neighbor to them as well she got a Toyota and was told that she had x amount of days to bring it back if she didn't want it. She took it back and of course they wouldn't take it back but so far no problem with her vehicle.

I must say I did walk away with a great car 2018 Chevy. TWhite is the go to guy, very passionate and great customer service representative salesman. Thanks again Easterns

Truly a scam. JT and James Smith of Temple Hills sold me a car with crash damage prior. They did not tell me there was prior damage. They had me sign a warranty without my knowledge and the current GM, Rick Hosn, will not cancel my warranty.
The contract clearly reads, "EXCEPT IN MARYLAND, THIS AGREEMENT IS NON-CANCELABLE AFTER THIRTY(30) DAYS. IN MARYLAND, THIS AGREEMENT MAY BE CANCELLED AFTER THIRTY(30) DAYS IN WHICH CASE A PRO-RATA REFUND BASED ON THE UNEXPIRED TERM OF THE AGREEMENT LESS CLAIMS PAID LESS A CANCELLATION FEE IN THE AMOUNT OF THIRTY-FIVE($35.00) DOLLARS WILL BE ISSUED.
So, I should not have to pay for a lawyer, when your contract states you can cancel that for me. I myself am a used/new car salesman and I am 100 percent transparent when it comes to the contract and extended warranty such as this. I did not sign up for this, no one explained it to me, and now they do not want to remove it? This issue has been ongoing with Easterns for 6 months now.

Me and my husband really had a great experience there last week! We bought a car from them and we love it. We went to the Millersville location and everyone was great especially our salesman Jose, who went above and beyond to help us, even staying almost 2 hours after closing to ensure we were satisfied. So thanks to you Jose and everyone there for making a great impression on us! We'll be returning to that location when it's time for my husband to buy himself a truck.

Anthony Arnoux and the management team at Eastern Motors Millersville are awesome! Very patient and professional group. They provided me with great customer service and continued follow ups during my car buying process. Anthony is a great asset to Eastern Motors!

Marvin Salmond was the best sales man I ever came across I was turned down everywhere and he promised me I would leave with a car and I did

I have brought my vehicle October 2018 the first thing the dome light was not working, I felt rushed thru the whole process I was at the location from 2pm to 9pm the vehicle of my request was to be white they pull up a burnt orange vehicle since then to now I have experience so much with this vehicle having to get my brakes done twice , tires , to every morning I heat my vehicle up the vehicle has a loud noise as I’m driving on the highway I hear a loud noise not sure if it’s bolt loose or what I’m literally about to get rid of this vehicle from

If I could have left the star rating blank I would have. The sales person was extremely friendly and really wanted to make a sale. I also wanted to purchase a car. After reading the paperwork, I noticed that they wanted me sign off that the vehicle had inspection and there was no indication that it did. The vehicle had not had inspection, the tires were worn and one tire had a large slice in it. The seats were soiled. I was advised all of this would be taken care of. It wasnt. The brakes were squeaking. I complained about all of this and was made out to look like I had no knowledge of what was going on. Fast forward...1 week after purchasing the car the brakes start scrubbing. Tires blew out, car wouldnt start because the battery was faulty. I am extremely disappointed and I dont recommend this dealership in alexandria to ANYONE! Please beware. Most good reviews will come from people who were either desperate to get in a car or simply because the sales person asked for a review. The sales person I had texted me almost 5x to leave a positive review. He stopped asking when I advised him of the repairs needed. Its been a month now and Im still fixing things. The 20 min inspection must have been with a business they contract with it was not accurate and I have been told after having it done again that they vehicle should not have passed inspection.

There is no miscommunication when things arent done but have been bought to the attention of the sales person.

Also? do not let the response to me fool you, they are not trying to do anything to resolve this matter.

Corey Mickie was an outstanding salesman. He really had my best interest at heart and helped me get in some nice wheels! Thanks!

I don't typically leave reviews but the staff at the Alexandria location (Amir Taghi, Moustapha Bacha and, Kevin) were professional, friendly, courteous, accommodating and went above and beyond my expectations! I can't say enough about the staff and how at ease they made me feel about the buying process because they provided me with all of the necessary details. This was only my second car after my vehicle was totaled by a careless driver and I hope everyone can have the same experience I had at the Alexandria dealership! I HIGHLY recommend anyone in the market for a vehicle to visit the Alexandria location...you will not be disappointed! Thanks again, for everything, I am really enjoying my new used car!

The face to face contact was up to par but promises were made that were not kept. I was told before buying my car that the scratched on the leather rear door panels were fixable and then after I came back to have them fixed was told "No we cant fix it". I complained about the car making a loud noise from the muffler and its soo loud like Im dragging a rattling cart- I was told it was nothing wrong by the staff. Its the worst decision Ive made. The car wasn't cleaned nor detailed when I first purchased it. They attempted to clean the car and I was told to complete the process myself after they gave me a bottle of paint scratch repair but I literally had to take wipes and clean every section they missed at home. Carlos was no help when I was at the MVA where they requested my title paperwork that was never sent; my bank threatened to increase my loan since they never received the paperwork from Easterns to solidify my interest rate as well. The behind the scenes "work" or (lack there of) was horrible. I'm still having troubles with this car and thinking about trading it in before the year is out. WORST BUY EVER! I hate this car as is why should I have to take the car to dealerships to fix what they missed I haven't even had the car for 6mo yet...horrible just horrible.

This location was great! The staff were very patient and caring especially my sales rep, Martin! He was so patient working with my father who’s English is limited and spent a lot of time on my family to help us the best way... really appreciated his effort and definitely recommend Martin!! 👍🏻

The application process was easy and the choose were excellent. Thanks Angel

Martin is an excellent employee and I would work with him again 5/5 stars.

P.S...Bad......Please (Read)........I had a really great sales person hands down will not take anything from this person. Had a great finance manager Sean, things looked and has be going well.Sean did get me approved because I did think it wasn't gonna be possible due to debt ratio being very high, he proves me wrong. I was really grateful and excited for that. I went through several vehicles to pick which one I would rather have. That night, I did not pick a vehicle, it was overwhelming I went home and slept on it overnight the next day... The finance managers Sean was off of work the next day, I should have waited for him to return back to work, but I went on through with dealing with another finance manager. I came back and pick the vehicle I wanted and was not giving the CARFAX report into after signing the contract, which was my fault
Sitting in the office, I should have called the deal off, but they convince me. It will be ok reading the the CARFAX report identified the car had an accident on it, but did not reveal what damage was replaced to the vehicle that changed my mind on the particular deal, they tried to assure me that it was nothing major and that if I take the car for the weekend and see, if I like the car, if I didn't like the car that I had 7 days to exchange to another vehicle, so. the very next day I notified them.eastern motors that I wanted to exchange the vehicle I slept on it was not comfortable with the purchase, I looked on eastern motors wed site located the same identical vehicle that had more options, from a SL package to a Platinum package vehicle.I was told no problem, they were bring the vehicle up the next day that became now Monday 2/6/2019 got there on Monday 5:pm to see the new vehicle, they did not have it, they tell me that they were short staffed and couldn't bring the vehicle up today they will have it there the next day which was Tuesday 2/7/2019 so now it's Tuesday, they still don't have the vehicle so I am 👿👿👎👎😾Mad and they tell me that they certified my loan with the bank already, and that was a true statement because the bank had called me @2pm PM today. which now is only the third day, so if you have 7 days to exchange a vehicle, how did they certify the vehicle within 3 days with the bank?????......I am every Concerned at this point....they are not changed this vehicle out. So I put $4,500.00 Down on the car...now They tell me that I would need to put more money down to get into the other vehicle which I had to ask how would that be possible when the vehicles cost the same price $22,000 and both the vehicle cost the same in price?? Now they Trying to explain to me that it had 20,000 more miles. That would cause more if a down payment, so I agreed to put more down in the payment, bring me the new car now please. So now they tell me the car will be there the next day, which is now Wednesday 2/6/2019. Now, this is the 5th day...they are stalling out.point I knew I was being hi jet. and tooking for my money. I was not being offered the exchange policy which they lied about. At this point, I got in the car and drove to their Temple hills, Maryland location to enquire and about the new car and see it and exchange the vehicle and notified the manager at a nother location, they gave me customer care number and to get in contact with the regional manager today is Thursday 2/7/2019, spoke with the regional manager Alex, and he assured me, he truly apologized He will, fix the situation today 2/7/2019, I was told to come back to the Baltimore location at around 5 p.m. 6 p.m. to see the car for the exchange I arrived at the location they have no car now they're going to explain to me as I call the customer care regional manager back Alex is who I spoke to which is a joke customer care customer. care absolutely less about anything once they have your money now Alex is gonna tell me, let him check and see where the vehicles is he gets back on the phone and notify me that the vehicle was sold today 2/7/2019 if I requested this car for exchange on Saturday was told it would be there Monday then told it would be there Tuesday, and thin told it will be there Wednesday 2/6/2019, and now today, they tell me its sold today, how could a car that was already reserved to me, which means they never had any intentions of doing the 7 days exchange, which was a hoax. This place, play a lot of games which it will end up in a civil suit case.so customer care was notified and absolutely play games yes, they did get me approved, they did get me a car that I like? but once the CARFAX report came out, it blew the deal and I, as the customer who paid my money, wanted a exchange, and they did not hold up on their Policy, so they're illegally holding me to a car I do not want to purchase now
And the vehicle has a crack in the window shield and a broken. Remote start, but now they are refusing to fix because I have called the police and have notified the commission board for resolution. . Civil suit. if you purchase a vehicle from this company, hold your deposit after the 7 days to make sure you don't want to make a exchange do not give them your deposit until you are assure this is the car you want.I am very upset and disappointed in Eastern Motors because they appeared that everything was ok, but that's not how they handle things I will be seeking an attorney in the morning. Plus. the public service commission. Be Very Warned