I ordered an Acer PD1520s data projector, and was delighted with the experience. Price was excellent compared with other sources. Was quoted 4-6 business days, and it arrived on day 6. There w... Toon meer
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Lees wat reviewers zeggen
Used this company to purchase an ioSafe G3 fireproof backup device to replace my ageing Buffalo drive. Ordering was straight forward, price competitive and delivery excellent. First off I was a bit... Toon meer
Bedrijf heeft geantwoord
Terrible service with no transparency at all. I bought a printer and paid the stated price in full. Then their team emails me and says I cannot have the printer delivered unless I pay an extra £25.... Toon meer
Second time I've purchased ECC RAM modules from ECPROF. Their prices are very reasonable and they carry these admittedly exotic components you can't get on more mainstream outfits like Amazon or Scan.... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Eccentric Professionals Limited (ECPROF) is one of UK’s top independent distributor for IT hardware, computer related and electronic products, and provides cutting edge technology solutions to multi-faceted industries in the government and public sector. ECPROF is operating in United Kingdom along with providing its services all over Europe. Equipped with a vast amount of experience and a portfolio in excess of 40,000 IT products from all the principal manufacturers, ECPROF is an independent distributor. This allows ECPROF to be able to provide the best pricing and delivery mechanisms for private businesses and public sector companies all over Europe. ECPROF’s Dedicated Customer Services and Sales Team are our core assets. Our Support team is present round the clock to provide our valued clientele with expert IT advice to maximize the performance outcomes and minimize the costs in a most cost-effective manner. Working with ECPROF ensures that you receive your IT products on time, even in emergency down-times and performance impacting critical scenarios. Our valued clients have informed us that this has greatly assisted them in making available scarce internal company resources and has allowed them to focus on core business interests. Along with ECPROF’s wide-ranging product portfolio, ECPROF has dedicated Sales professionals available who specialize in providing the most efficient and cost effective solutions to Academic, Healthcare and Governmental organizations. This specialization assures our clients that we will always be able to assist them in identifying the best solutions for their IT requirements. ECPROF's business philosophy is not restricted to simply the order stage. ECPROF realize that pre-sales and post-sales support is just as important to clients as placing an order. Therefore pre and post-sales support is an important component of ECPROF's business strategy, making us push the boundaries to exceed our customers’ expectations on every order.
Contactgegevens
Unit 8, Dock Office, Surrey Quays Road, SE16 2XU, London, Verenigd Koninkrijk
- 0118 370 2220
- sales@ecprof.com
- ecprof.com
4,1
Goed
599 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van ECPROF
Your kind words about our services are really appreciated. Thank you for taking the time to provide us with valuable feedback. Thanks for choosing us and we can't wait to see you again!
Regards,
Team ECPROF
Antwoord van ECPROF
Your kind words about our services are really appreciated. We've passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thanks for choosing us!
Regards,
Team ECPROF
Prompt delivery
Prompt delivery. Great items. Only half of the order wasn't available, got partial refund.
3 oktober 2023
Antwoord van ECPROF
We are incredibly grateful that you took the time out to leave us a 5-Star review. We are thrilled that you enjoyed your experience. Thanks for choosing us!
Regards,
Team ECPROF
Antwoord van ECPROF
Your kind words about our services are really appreciated. We've passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thanks for choosing us!
Regards,
Team ECPROF
All good but confusing e-mails.
All good with express delivery even faster than expected. I found some e-mail communications confusing, though.
3 oktober 2023
Antwoord van ECPROF
Your kind words about our services are really appreciated. Thank you for taking the time to provide us with valuable feedback. We’ve passed your comments on to our team with reference to emails . Thank you once again for reaching out to us with your feedback.
Regards,
Team ECPROF
Excellent price
Excellent price, very speedy delivery. Happy customer
2 oktober 2023
Review zonder uitnodiging
Antwoord van ECPROF
We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.
Regards,
Team ECPROF
Extortionate & slow shipping, inflexible on customer collections
Attempted to purchase a £20 item, however the only shipping options presented to customers were both extortionate £10 and very slow indeed (5 to 7 days)
Upon enquiry the Company were not prepared to offer a customer collection alternative
Update 02/10/2023
========================================
Information supplied to ECPROF.com that No order number is available as no order was placed for the reasons outlined within the submitted review.
Fiona in your Customer Services department was contacted re this issue around midday on the 2nd October, they will have all of the necessary information to help you consider any changes to the customer experience.
2 oktober 2023
Review zonder uitnodiging
Antwoord van ECPROF
Thank you for leaving your feedback. We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case.
We're sorry for the inconvenience, and we'll do necessary rectifications to improve customer experience.
Regards,
Team ECPROF
Fast delivery and item was exactly what…
Fast delivery and item was exactly what we were looking for. Excellent service
26 september 2023
Review zonder uitnodiging
Antwoord van ECPROF
Your kind words about our services are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!
Regards,
Team ECPROF
ECPROF had the best price for my Metabo…
ECPROF had the best price for my Metabo mower & responded to communication well.
It's always a leap of faith when buying from an unfamiliar Website but my trust was rewarded & I received good product & personal reassurance from the team. Thanks, Waseem.
24 september 2023
Review zonder uitnodiging
Antwoord van ECPROF
We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.
Regards,
Team ECPROF
Very poor service. Pricing cannot be trusted
Very poor service. Pricing cannot be trusted even after order confirmation is sent. The company took the money, the order, sent the order confirmation, then emailed to ask for 30% more on the price of the item - despite showing an in stock at the warehouse.
19 september 2023
Review zonder uitnodiging
Antwoord van ECPROF
Thank you for sharing this feedback Mr. Richard. We apologize for not meeting your expectations. Moreover, we have taken corrective measures and will make sure that such incidents do not recur in future time.
Regards,
Team ECPROF
Great Service
We had a hiccup with our initial delivery date but it was sorted out promptly & professionally. Great service and my items were delivered quickly to Highlands, Scotland.
Best price by far for my goods.
18 september 2023
Review zonder uitnodiging
Antwoord van ECPROF
We are incredibly grateful that you took the time out to leave us a 5-Star review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Thanks for choosing us!
Regards,
Team ECPROF
Antwoord van ECPROF
We are incredibly grateful that you took the time out to leave us a 5-Star review. We are thrilled that you enjoyed your experience. Thanks for choosing us!
Regards,
Team ECPROF
Very quick express deliver
I did pay for the express delivery as having the large format printer down is a problem and the part arrived next day, I fitted it straight away and was back up and running within 24hrs, cant say fairer than that and the cheapest price I found online.
13 september 2023
Review zonder uitnodiging
Antwoord van ECPROF
Your kind words about our services are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!
Regards,
Team ECPROF
lowest price for the items I wanted
lowest price for the items I wanted
very good communications throughout the transaction
i was impressed overall and can recommend them
well done guys !
12 september 2023
Review zonder uitnodiging
Antwoord van ECPROF
Your kind words about our services are really appreciated. Thank you for taking the time to provide us with valuable feedback. We hope to see you again. Thanks for choosing us!
Regards,
Team ECPROF
Absolutely outstanding service
Absolutely outstanding service from ECPROF. The whole process from order to delivery was spotless. Great customer service, instant feedback and support, real time updates on order processing. TOP professional supplier.
5 september 2023
Review zonder uitnodiging
Antwoord van ECPROF
We spotted your 5 -star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.
Regards,
Team ECPROF
Good communications throughout and item…
Good communications throughout and item supplied within quoted timescale. Great service.
1 september 2023
Review zonder uitnodiging
Antwoord van ECPROF
Thanks so much for taking the time to leave a review. Our customer’s feedback guides our business and helps us keep improving the service we provide. Thank you so much for trusting us, and we can’t wait to help you again in the future.
Regards,
Team ECPROF
Can't fault the service
Ordered a Lenovo ThinkPad Ultra Dock For £26.74, which is £140.51 on Amazon and £299.02 on CCL Computers, a couple of my usual go to sites for computer parts.
Of course I was sceptical it would arrive but because of a decent amount of high rated Trustpilot reviews I took the chance.
I selected the 4-6 day postage option at £9.95+vat which seems a bit steep would have happily paid £38.68 for the dock with free postage, which is the same thing really.
Item ordered on Monday, Delivered Wednesday morning so just 2 days. Glad I didn't select the premium delivery option.
The item is fully marked up with Lenovo and ThinkPad logos and supplied with UK power lead separately which is the legal requirement for electrical goods sold in the UK, so all good.
Received an email on order, email on despatch, email on delivered and courtesy call after arrival, which I missed but googled the number to find it was ECProf.
Note to the uninitiated. Prices on their site are ex-vat so allow for this at checkout. For those complaining about that, its not unusual for business 2 business companies to list that way, but VAT has to be paid whoever they sell to. Hope my next transaction with them goes just as well.
Can't fault the service. Many Thanks.
4 september 2023
Review zonder uitnodiging
Antwoord van ECPROF
We are incredibly grateful that you took the time out to leave us a 5-Star review. We are thrilled that you enjoyed your experience. We look forward to delivering another excellent experience to you next time you visit our website. Thanks for choosing to shop with us!
Regards,
Team ECPROF
Antwoord van ECPROF
Your kind words about our services are really appreciated. We've passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thanks for choosing us!
Regards,
Team ECPROF
Excellent service
Ordered a Yeastar PBX unit from ECPROF. The whole process from order to delivery was excellent. I called to check stock and delivery time. Once the unit was shipping I was informed of the delivery and also confirmation that the unit had arrived. So, refreshing to deal with a professional supplier. Well done, will add to our vendor list.
1 september 2023
Review zonder uitnodiging
Antwoord van ECPROF
We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.
Regards,
Team ECPROF
My delivery arrived earlier than…
My delivery arrived earlier than expected and at a good price. I highly recommend this site to others.
24 augustus 2023
Review zonder uitnodiging
Antwoord van ECPROF
Your kind words about our services are really appreciated. We've passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thanks for choosing us!
Regards,
Team ECPROF
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