ECPROF Reviews 599

I will give this company a 5 star rating on the basis of price. The service was good. The process could have been better. They have the best price I could find for the power supply I bought, and it arrived in good order. There was a little mixup at first, but it was resolved to my satisfaction. In the end it was only a couple days later than expected.

What you need to bear in mind is that this company is a drop shipper. The orders are fullfilled by a German company called Wortmann AG. For that reason, they don't always appear to know or be in control of what's happening. They have a telephone number which is answered, and they will work to resolve any problems. Though some other reviewers may have had more serious problems, be assured that this is not a scam company.

Completely scam company. I bought a motherboard from them. It took weeks to receive the item. I requested to return the item once I received it. They has all sort of processes to make the return hard. You have to pay for the postage and has something called re-stock fee charge of 10%. It took about 2 weeks for them to check the return. At the end they claim the item is broken where I have never used it. Completely scammer. I will seek legal advise against them. I would strong advise people stay away from this company.

Thank you to the team whose service was exceptional. Found what I needed easily, ordered and paid for the item and it arrived next morning.

Brilliant !

Arrived sooner than expected and well packaged.

Cheapest online, delivered Ina few days excellent service.

I got an absolute bargain price, the product went out of stock, the prices then shot up to match the market, but they still got me the item for the original price rather than cancelling the order. That's integrity - I'm impressed.

Clear transparency and eventual delivery, as waiting to get order from overseas to send to me. Happy it works and it is tracked. Many thanks

Cheapest price online I could find and even with a high delivery cost it was still cheaper than competitors. Communication could be better, the item was delivered and I didn’t get any confirmation of pending delivery and spotted the item behind my bin. That said it was a two day delivery as promised.

I have done two purchases with Ecprof, both times excellent customer service and the delivery super fast! Will keep buying from them.

If ECProf don't know if an item is in stock, they should not confirm orders and take a customer's money. Other reviews here show this is not an isolated incident.

Clearly, effort goes into taking your money and keeping it rather than checking on an order's stock levels or its delivery.

I ordered an item shown on their website as in stock. ECProf took the money from my account immediately the order was confirmed (they state this is their standard practice).

Their site continued to show the item in stock for some days after my order was confirmed. However, after waiting 16 days (shipping was stated as up to 12 days) with no information I contacted them. By this time, their website no longer showed the page for the item.

After telling me they hadn't shipped the item, it took them another 2 days to tell me they did not have this item and refund my money. In total, my money was in their account for 20 days for an order they were unable to fulfil and were not tracking.

On a positive note, the customer service staff are friendly and polite. They write clear emails and I have dealt with the same group of people throughout.

Easy ordering process - swift delivery - would use again

ordered a ASROCK motherboard. my original supplier was nil stock and my browser plugin found this site to which I purchased as it was nearly £100 cheaper !
Next day delivered . Could not be happier

I came across this AEG air conditioner on their website and thinking it's a misprice, I went ahead and ordered it. Despite my amazement they confirmed my order and clearly explained the appliance is a European version and I can not change my mind as it's delivered from overseas. I agreed and within the promised period, the item was delivered. If you are after a bargain price, but happy to wait longer and don't mind a non-UK version, they are for you!

Great Service. Fast Delivery.

Amazing service, highly recommend!

I was a new comer on this shopping website ecprof.com, I had so many queries on buying, customer service Fiona patiently answered those my questions, so that I had confident to buy my item. Amazing the item was delivery just next a day after ordering, also I was surprised that the package was so good to protect my item packing box, I could surely that my item was brand new and had never been opened. I had a good experience on ecprof.com, I really appreciated it, I will surely come back to buy again. Thank you Fiona and ecprof.com

Easy to identify product, good price and super rapid delivery