Edwin Lake Reviews 68

Emma was extremely helpful from the moment I made contact. As a first time buyer I found it quite confusing however Emma explained everything in detail and made sure I understood the process and what was involved.
When Richard was at the property completing the survey, he called me to talk me through his findings and explain in detail what would be on the report and why. He was extremely thorough, honest and helpful. I received the report within 10 working days.
I would absolutely recommend and will also use them again.

Fantastic service from Edwin Lake. From the moment I first spoke to Emma on the phone I knew I was in good hands. Zero pressure and so helpful through the entire process. We needed to reschedule due to timelines with the seller and they were brilliant at being accommodating. Richard who completed the survey was very thorough in going through everything with me on the phone, and the report was very good. Happy with my level 2 survey, thank you. Would not hesitate to recommend.

Edwin Lake are an excellent company to deal with. Emma and Richard were both very helpful and informative. Richard went through everything during the survey and everything on the report. Would highly recommend.

We recently used Edwin Lake to complete a survey for our house purchase. We were impressed with the service that they provided from start to finish. The communication from Emma and the Surveyor Richard who carried out the inspection was excellent. We would happily use their services again.

My first contact was a lady called Emma, she was so helpful and really lovely to speak to on the phone, she arranged my survey, Richard was delightful. He phoned me on the day of the survey, he talked me through step-by-step so I understood everything he was telling me, the survey report he wrote was excellent, could understand everything on it and explained very well, thank you so much for everything you helped me with.

Very reliable service from the team from start to finish and a thorough survey undertaken. Also a very detailed report which Richard went through verbally before issuing which was most helpful. Would definitely recommend this company for all survey/ valuation requirements.

Prompt arrival, friendly and valuation as expected. Would definitely recommend to others.

Very thorough survey with detailed report. Richard discussed the findings with us and was available for further questions. The office team were also very helpful in setting up the survey and answering questions - working extra hours to ensure we received the full survey report in a timely manner.
The survey helped to clarify the work needed on an old house prior to purchase and will be a useful resource now we have moved in. We wouldn’t hesitate to recommend Richard and the team at Edwin Lake to others.

Fantastic service from start to finish. Emma handled all the communication and scheduling — she was superb, friendly, and incredibly accommodating despite our tight timeline. Richard carried out the Level 1 survey and was highly professional, delivering an exceptionally detailed and thorough report. Both were brilliant to deal with. 100% recommended.

Richard was extremely helpful and professional when carrying out a valuation of our house. We could not recommend them enough as a trusted company to assist with moving house.

We used Edwin Lake after my sister had an excellent survey experience with Richard. From the initial moment of contact, both Emma and Richard were helpful, accommodating and communicative. Prior to the survey we were asked if we wanted Richard to focus on any aspect of the property or had any initial concerns. Richard rang immediately after the survey with verbal feedback and ran through every aspect he had looked at. We then received a very detailed report and had an immediate response when we asked for further details on something he mentioned. We couldn’t fault anything about the experience and recommend Richard and Edwin Lake to anyone. Thank you, you have given us peace of mind in the daunting process of buying our first home!

Excellent. Very comprehensive survey and friendly interactions with both Richard and Emma. Richard took the time to go through the survey with me at length over the phone which was really helpful, and has been available and quick to respond to my questions. He clearly spent a long time at the property, and provided a very impressive level of detail in the survey. Thank you!

Thanks to both Richard and Emma for making the survey process so easy! After calling to arrange an L2 report at a busy time of year Emma managed to find a spare timeslot that sped the process up. Richard took the trouble to call on the same day as visiting the property to report his findings and areas of note, before following up with the full report within a week. The report itself was very thorough and easy to understand and included helpful photos of some features highlighted in the text. We would happily recommend Edwin Lake!

Excellent service start to finish. Huge shout out to Emma who kept me informed all the way through the process, and was so helpful. No hesitation recommending if you need a valuation! Thank you for amazing customer service and comprehensive report.

Very impressed with the service at Edwin lake, very easy to get in touch with and after being messed around by another firm Edwin lake came in and did our help to buy valuation within a few days of initial contact. Very helpful and professional firm

I would fully endorse all the other five star reviews on Trustpilot. I was really impressed with the service, when you first deal with Emma she is very helpful. Unlike other surveys that I have had, Richard rings up and explains his findings in easy to understand language. As a direct result of his report which identified a number of current and future damp issues I therefore decided not to buy the flat and no doubt saved myself a lot of future expenses. It is of note that the estate agent who shall remain nameless did everything possible to try and persuade me not to use Edwin Lake. They were very keen for me to use their ‘recommended’ surveyor. I somewhat doubt that they would have been quite so comprehensive!

Rated 5 out of 5
From the momement I made an enquiry for a survey, the communications from Emma was prompt, efficient and friendly. I had a level 3 survey and was told without any ambiguity of how much it would cost. The cost was very competitive having previously been given a much higher rate by another company. Richard did the survey and again his communications were excellent. Both his verbal and written reports were given in great depth and were clear and concise. I would certainly instruct Richard again and would highly recommend the company’s approach and professionalism.

I asked them to to do something quite specific that required adherence to a regulated process. They took their time and local expertise to do perform it . It was done very well . That is why you need to pay for professionalism .100% satisfied. Would recommend highly

Great communications from Richard and Emma from the momement I made an enquiry for a survey to receiving the report. Prompt and efficient, I would certainly instruct Richard again and would highly recommend them based on my experieice.

The team made the process very simple indeed, and I thought the price was very fair too. They were super professional, showed empathy (which I needed, considering the circumstances), and so I would recommend them to anyone that needs a survey done.
Thanks!