EK Water Blocks Reviews 625

My AIO was faulty after a few years, first we tried to fix it remotely but when it was clear it wasn't fixable they instantly sent a new one without any hassle. Unfortunately this one was DOA but EK sent a new AIO within a few days and this one does te job. Best support I ever recieved from a company. Fast and friendly responses aswell.

Good trained personal. Friendly support. Will consider buying ekwb products again.

If you are going to buy it, do not order it. It says the product is in stock, but unfortunately it takes 1 week to 2 weeks due to shortage. I canceled too. And my order from somewhere else arrived in 2 days. The cooler I use cools as ordered. But I wish they wrote the truth on the site so that there would be no waste of time.

One of the parts in my order was out of stock so the order was delayed. Great communication from support team. They let me know the issue and when I asked for a refund for the out-of-stock part, I received the refund very quickly. Great communication is what I loved the most from them.

I am a Korean consumer. I am very satisfied with the customer service. The instructions were clear and they replied me quickly by email. And they also sent me a replacement of acetyl acrylic parts for free. And I also emailed the product status to show your kindness. EKWB's service is the best. I have been using EKWB products since 2005, and EKWB is the best for the graphics card and CPU water block. Thank you Jan K. for your satisfaction to me.

Easy and fast to contact.
The materials are very good quality

Ordered a few weeks ago but still haven‘t received my order. The shipping date got changed twice so far. Support does not provide a suitable solution. This will be the last time I ordered there

Best Customer Service ever.
Recieved Answer was much better than expected; very helpful and absolutely satisfying. Recommeded. :-)

I have been very satisfied with the PC that I purchased and any finite issues that may arise support has been readily available to assist.

Costumer service is very good, I'm very happy with my latest experience. The sent me replacement plexiglass after I craked mine accidentally. I'm glad they could do that otherwise I would have had to buy another block...
I'm confident to buy again for my next build.

My experience was freaking awesome! It was my first time reaching out to them and the service they provided was so the best I’d ever received from any company. The team here is so supportive & they listen and responded to questions I had while focusing the task at hand. I honestly would recommend this company to anyone wanting to exploring the liquid cooling scene. Trust you won’t regret it!

Very Great and Fast support. Fast Delivery also. Keep it going.

E.K.Waterblocks, rocks! You helped me restore a 14 year old Supreme HF Full Cooper by sending me seal kits from this CPU head. The service was top notch and the communication was first class. That's how it should be, this company and its team are in my heart!!! Slovenia, rocks! Thank you for this experience, I love you!

Excellent customer support. Attentive, supportive and fast. Great experience and highly recommended.

Customer service is top notch, easy talk, fast, professional… every company should do this, in fact, we are their customers and retain us with the good attitude.

Literally the best customer service you can ever expect form a top rated company. These people will go above and beyond to make sure you are satisfied with their product. I cannot recommend E.K. enough as the last 2 years have been nothing short of amazing with them and their service.

I reached out to the EK team for some replacement parts after I damaged my waterblock plexi. The team were great to deal with and were very quick in identifying what I needed. A great experience. Thanks to the EK team!
Cheers,
Luke

I needed an RMA for my EKWB AIO 240 D-RGB which is end of life, and support was more than willing to assist. I put in a ticket Saturday night, and received a response first thing Monday morning.

The agent was very nice, provided clear instructions for what they needed from me, and gave me a very quick turnaround for shipping a replacement after they determined that my unit was faulty.

This would have totally been 5 stars except for one detail:
My faulty unit was the RGB model, and the unit that is being sent to me is the Dark model, though it is the newer Nucleus line instead since mine is EOL.

When i asked the agent if it was possible to get the RGB version instead to be a match for the AIO I have in my build, they mentioned that the replacement unit had already been shipped. I'm happy that they are sending me a newer model so quickly, but part of me is a little unsatisfied that I am not getting the RGB model like I originally had.

My support request was answered quickly and my support representative was friendly, helpful and knowledgeable. EK has great products, but it’s the world class support that makes me a happy and loyal customer.

I've always liked EKWB, ever since one of their competitors in the US went out of business and I migrated my custom water cooling projects to their brand. Most recently their customer service team went WAY above and beyond to help me swap parts on one of their products to basically make it into another one of the other versions of the same product. It wasn't free of course, but it was significantly cheaper than buying the whole other version of the product by itself.

This is by no means my first experience with EKWB Customer Service, and every other experience has been equally impressive. For the service I get from them, they're right up there with EVGA (the highest praise I can give) in quality customer service and standing behind their products.