Elaracraft Reviews 114

I admittedly made an impulse purchase on Instagram. When my better judgement kicked in and I looked this scam of a company up, I immediately (5 minutes later) requested a refund and cancellation. I emailed them several times, and never once received a reply. Today, I got word that my package has been shipped. How is this considered support? How is this okay?

Total scam! You only receive one lash for each eye. When you contact them for a refund they sends you a stock response saying there is nothing they can do as it is within 14 days of receiving them. I am messaging the day after delivery which is within the 14 days but they refuse to refund. Do not buy from this company it is a sham company set up to rob people of tiehr money.

Stay away from this company!! They will continue to charge you. There is no return address for this product. Stay away from this company.

This company is a total scam! Took 19 days from the time I ordered until I received 1 eyelash! I ordered TWO sets, but only received 1! Not even a set, just ONE lash...as though I only have 1 eye! Also, they don't work at all! The lashes do NOT magnetize! Can't get through on the number on their website, no way to look up my order, much less request a refund and they have not responded to my email. I'm currently disputing the charge with my credit card.

TOTAL SCAM. FRAUD ALERT!!!
I wanted to try them and ordered the 2 for 1, not realizing that in doing so I was also being set up for a monthly reoccurring subscription. Not my intention at all, and pretty sneaky on their part in my opinion. As soon as I realized I was about to be charged the full price for 2 more magnetic lashes that didn't even work and slipped right off, I immediately attempted to contact customer support (they only provide an email), which conveniently went unanswered until it was too late and my debit card had been charged. After receiving the second set, I immediately attempted to contact them for a return, but my numerous messages went unanswered again and again until, conveniently, the return window was over! I feel completely scammed and like someone stole from me. I asked them to still honor a return, since I had clearly been trying to reach them inside the return window, but I doubt I will hear back. I might have to wait for the class action lawsuit against this fraudulent company to ever get my money back. TOTAL SCAM!

DO NOT BUY THIS PRODUCT. I ordered from them over a month ago. I have no update on shipping, the customer service says I need to contact the courier but they have no idea who the courier is. I have no way to get the product or a refund. This is a scam.

I ordered but never received. I contacted them and they said they can’t find a tracking number so check with my postal carrier! They didn’t even send them! Never order from this scam of a company.

I ordered the product and cancelled it within 10 minutes of purchase, because it had a subscription attached to it. American Express was notified and I had a charge pending hold placed on Elaracraft.

Even though I had canceled the subscription and cancelled the order per their websites rules, the product was sent to me, with no paperwork or an address to return the product.

I emailed Elaracraft over 10 times for an address to return the product. No luck. I did take screenshots of my canceled subscription on their website.

Yesterday, I get an email that said they were sending me another order. I went back to their website, cancelled my subscription again, which was somehow reactivated. Call Amex to warn them.

I emailed them again, asking for a return address. The return product address they sent was incomplete no city or State. After 4 emails with an incomplete address, they sent me an address in a city that does not exist. I emailed them that there was no city in the USA with that name, and no State that has CC as its abbreviation. Plus the zip code they used was 12345. A unique code used only by General Electric. This is copy of the last email sent by them;
"Thank you for getting in touch with us! We’re glad to hear that your subscription has been successfully cancelled. Your peace of mind is important to us.

Regarding your concern about the return address for your product, we want to ensure you have all the information you need. Please send your return to the following address:

ElaraCraft Returns
123 Craft Lane
Creative City, CC 12345

Make sure to include your order number and any relevant details to help us process your return smoothly."

Amex could not find a return address for Elara Craft either, so they blocked the payment.

Unfortunately I think I will have to do this every month. All I wanted to do was returned their unopened product.

So I emailed them again saying when they send me a real address I will return the product.

I also filed a complaint with the Better Business Bureau and will be contacting the Department of Consumer Affairs.

Anyone else in California having issues. here is the info.
call 800.952. 5210 to have a complaint form mailed to you. California Attorney General's Office.

Hope this helps someone NOT deal with this company. If I could give them a Zero rating I would.

Terrible quality, magnets do not work well with the applicator. Do not waste your money!

Terrible product that doesn't work, and the company is a scam - they don't honor their 14 day return policy (I requested a return of my subscription -- that I don't remember authorizing -- within 2 days of receiving the products. Their customer service is just ignoring me.

SCAM COMPANY!! I wish I could give 0 stars. They only stuck together on the middle of my lashes, not on the ends. They also sent a tool for the application that wasn’t what was presented on the website, and it’s much flimsier than the one shown. They said they have a 14-day return policy, and I emailed the support email address they provided the same day I received them, once I realized they didn’t work. I didn’t hear anything from them, so I emailed again a few days later (4 days after receiving shipment). Got an email back saying I wasn’t within the 14-day window to return. I emailed back saying I 100% was and asked them to tell me how to return for a refund. They didn’t respond. I emailed again a couple of days later and they didn’t respond again. I’ve now emailed them 4-5 times and it appears they are a scam. I spent $35 on crap and I’m stuck with them with no way to get in touch with them that gets a response. STEER CLEAR OF THIS HORRIBLE COMPANY. I think they may operate under other names too, so beware.

The these lashes are very low quality and don’t even stick to the magnet. The customer service is non existent and emailing is a waste of time. No one actually responds and it is like an AI generated response. No actual agent. Lost my money and absolutely no response from them. Don’t waste your time or money. This is a BIG SCAM.

I didn't realize this was an auto renew if I ordered lashes. They refuse to cancel after many times of contacting them. BEWARE OF THIS COMPANY!!! IT'S A BIG SCAM.

I bought one pair didn’t notice that it went on. Subscription waited for the second pair to come in they came. I was able to cancel my subscription, but it says to email them for a refund within 14 days. My first email was on 5/17. I have sent several emails since and no reply. $65 down the drain.

Scammers!!

They sign you up to an auto renew subscription and there is no way to cancel the subscription.

They don’t reply to your emails either. They continue to take money from your account. We were forced to cancel our credit card. Don’t ever purchase anything from these scammers.

Started a return with them the day I received them. They responded they had my tracking number and everything and they will follow up. They received my return march 18 and it’s now May 29 and still waiting for my refund. They keep responding telling me I can’t return now because it’s after 14 days but I have already returned the item with tracking proof - total rip off and won’t take responsibility with their error. They have my return and won’t refund me after dozens of emails. No phone Number anywhere to reach them either.

I didn't notice that there was an auto renewal when I placed my order because it wasn't right there for everyone to see. When I received an alert about a shipment coming my way, I immediately tried contacting them, went into my account and cancelled everything. I have tried to reach out to them multiple times but no one has ever responded to me. Do not trust this company and be aware that you get what you pay for, this product is very sub par.

SCAM - do not purchase anything from this company. They take $$ and do not send product. They do not respond to emails. TOTAL SCAM

This is a scam. They put you on auto renewal and keep trying to charge your credit card. Even when you send email to support to cancel they keep trying to charge you. They also don’t go on like the video. Save tiyrsekg time and money and stear clear.

Terrible customer service. I tried them and did not like them and requested to return them I was denied. Then they had the nerve to tell me that I signed up for a subscription (which I did not) and when I tried to go thru support they ghosted me and then sent them anyway. I filed a dispute with AMEX.
Do not buy them. Horrible experience.