Electric Radiators Direct Reviews 

Excellent Product & Service
Thank you

Excellent products, keen prices and good offers, an easy to use website and helpful and informative customer service.

This is an exceptional company. I received exceptional service when a defective radiator was replaced under warranty! Nothing was too much for them. I thoroughly recommend putting confidence into purchasing from them and the service experienced.
Richard Johns

Very prompt response and delivery of order. Very pleased with products. Thank you.

Did what it said on their website

Great radiators, stylish and effective. I needed a replacement heating element, the team were able to identify the part, based on an old invoice, quick and easy to order and ship, all sorted in about 5 minutes, excellent service, would highly recommend.

Excellent service throughout. Delivered as agreed and very contactable all the way through, purchase to delivery. Great service, customer service were particularly responsive in phone. Large high value order and provided confidence

I just wanted to give a big shoutout to Izzy for her fantastic support. She handled a faulty element issue for me quickly and professionally, making the whole process completely stress-free. Izzy was friendly, and got everything sorted with no hassle at all. It’s rare to come across such smooth and efficient service—thank you, Izzy!

Dealt with our warranty issue enthusiastically and organised a replacement product quickly

Easy buying experience with helpful and organised customer support. Radiator was good quality and arrived on time.

These radiators are really good, very small in size but really heat up my room well. A bit complicated to set up, the utube helps so much, but our controls were more advanced than was showing, telephone help weren’t that helpful, we managed to sort it ourselves.

I have bought 5 electric radiators from ERD and I needed some info about one I bought earlier and Ben sent me all I needed to know via email.
Great aftersales service thank you.

Very efficient service with good products

There was a problem with my radiator but it was resolved, under warranty, really quickly and without any fuss. Very impressed.

Radiator stopped working after three years. Customer service refused to offer any repair or replacement.

Rubbish company claiming that electric radiators are more efficient than a heat pump. Lies.

I received a very fast reply to my technical questions which was very reassuring

4 radiators purchased in 2022, 2 of which are now broken after less than 3 years. There are much more robust electric heating options in the market please for comparable prices. No help offered as the warranty period is very short. Would avoid Electric Radiators Direct in the future.

Now with added claaaaang!

These radiators have been the bane of our lives.

Extremely difficult to set up. It takes three apps to links to Google Assistant. Often the radiators disengage from wifi - meaning the process has to be begun from scratch.

Now, the clang! We all expect radiators to make some noise as they heat and cool. These radiators do not disappoint in that respect. When the radiator is ‘on’ heating, cooling or at desired temperature you’ll be met will loud clangs, pops and blips. These are constant companions. Rather than the radiator merging into the background of a room it jostles it way to the front of conversation, tv and music. Clang! Clang! Pop! Clang!

If you want a good night’s sleep – these are not the radiators for you. Set to temperature control of say 17 the radiators will clang as they heat/cool – the noise woke us up so much we now turn them off 2 hours before bed and still they can clang. If your home has children, or a family member is in cognitive decline, diagnosed with hyperacausis, or is neurodivergent we would urge you to stay well clear of these products.

We’ve been in contact with the designer/supplier and we’re told in a roundabout way that such noises are to be expected, in fact the company claims the noises produced are “normal”? If it’s so “normal” why then is this not stated clearly on the advert or product specification? We’d suggest the reason is that people like us wouldn’t buy them if we’re expected to accept what we consider to be unexpected, loud noises. We’d say we’d accept the semi-regular blip and would possibly acknowledge the odd pop, but the loud clangs are far from acceptable.

The radiators are within warranty – yet the burden of proof is upon me to identify fault?

Our experience has shown that despite its various trading names: Electric Radiators Direct, Infrared Heaters Direct, Heating Point, or Storage Heaters Direct this company lacks appropriate customer care with products that, as far as we are concerened, are not fit for purpose. They do heat a room. Clang. They are wifi enabled. Disconnect. Clang! Room temperature can be controlled. Clang!

If you’re looking for radiators that go Clang! Pop! Blip then these are the radiators for you!

UPDATE
The response below reads as though from fantasy fiction. I agree "It shouldn't be loud enough to disrupt your day to day." But it is. It is loud enough the disrupt our day to the point they're tuned off and alternate heating used. "Diagnosing issues is dependent on..." Electric Radiators Direct being open to what the customer is saying instead of parrot-like repition of the heating and cooling mantra. Of course they heat and cool. Of course there will some some noise. But this Claaaang! over six radiators is wholly unacceptable. If the noise is 'acceptable' why does it not appear on the product specs, at the point of sale for customers - as something to be mindful of? A peculiar ommission if the noise is 'normal'?

I sent video as requested. I was then told the video clips I took were not long enough but that Electric Radiators Direct deemed to noise as 'normal'? I edited the video down to send two via email. I received no instruction as to the size of video clips required. Nor was audio recording required? No matter when this clang happens it is unacceptable. Whether that be within seconds or minutes. We should not be expected to endure this level of noise from a heating appliance.

At one point I was advised to take the radiators off the wall to make sure the brackets were level? As was pointed out - all I would need is a spirit level. No need to remove the radiators. It doesn't inspire confidence.

Now, this is rather illuminating "Alternatively, we can test the units you are having issues with." Why has this never been mentioned in correspodence - which is ongoing with customer service / technical team? Odd?

I can only repeat avoid these radiators. One would be bad enough. Six is intolerable.

Recently purchase an electric towel rail. Website is easy to navigate and great prices. I could choose my delivery date - very happy with the service
Tracy Packer