ELEXtensions.com Reviews 524

I reached out to ELEXtensions with a pre-sale question on if their plugin would be compatible with another custom plugin I needed to use and they were very fast at responding, as well as giving a very detailed and helpful response on how I can go about testing for compatibility. Then after purchasing the plugin when I encountered an issue, I reached back out to them and Bronia Xavier offered to get on a screenshare call to help me troubleshoot why the plugin wasn't working as expected. She carefully went through each screen of settings with me to ensure everything was correct and then advise me where I had the problem that was causing my issue. We were able to get the plugin confirmed working on the call together. The whole experience with Bronia Xavier was excellent, definitely the best level of customer support I've experienced through many dealings with WordPress plugins.

ELEXtensions' stamps.com plugin is comprehensive and easy to use. I had a few difficulties generating labels so I reached out to support and for the FIRST TIME EVER, I was able to get support over a Google meets call. VERY IMPRESSED with the support and commitment from this team. The Meets call was quick and all my issues were addressed.

I am so happy with elextension.com apps, i have bought a few for my sites. They are always so useful.
I have had some configuration issues, and the support staff are always there and ready to approach the problem with a 'yes i can fix it' attitude. I have no hesitation on recommending elextensions.com apps for any other person.
I am very happy with them.
Steve

Saumya and Team did a great job explaining our options and setting up our shipping.

Excellent plugin and customer service. very responsive. I would recommend.

Quick and excellent service from Bronia!
Very pleased.

Saumya was very helpful and explained what needed to be done to have successful real time local and international shipping.

Had a call with Bronia Xavier about a product and buying the PRO version. Her expertise and professionalism were excellent. She even helped solve another smaller issue! Very pleased with the services.

this plugin was life saving for me, and when I had an issue i contacted the team and they did not hesitate to help me and was very patient solving it, well deserved 5 stars

great support! they found and solved promplty

Best suport ! I'm really happy with the plugin , they make a version just for us to solve an issue ! Thanks

Saumya Sidh artha Nayak waw awesome in working me around to get the plug in to work. He is very knowledgeable and help me tremendously in getting the plugin to work through the Woo Commerce site.

The customer service team is AMAZING! We had a small custom request for discounting and their programming team was able to make the change for us and get our discount working the exact way that it needed to work. Sid was our customer service technical representative and he was amazing! I don't know if they make other plugins, but from the developer side, I would hesitate to use them!

Spent a highly productive 30 minutes with Bronia who answered all my questions, and adeptly and pleasantly fixed my configuration issues.

Yes, everything is fine. The job is done perfectly

Sidhartha was very patient and helpful in answering my questions and helping me with my issue.

I was having problems with the label generating part. It was a "white screen crashing" kind of error >.< but the ELEX support team was prompt in connecting with me to help fix the issue and my label making problems where fixed in the very same online meeting. Wonderful customer service and team work.

I've worked with Elex and used their plugins for 10 years now. They have excellent service and will work with you through any problems you might have setting up or administering their products. I will continue to work with them for the foreseeable future.

Sent in a ticket on a Saturday and they got back to me by Monday morning.

Very helpful and solved all my issues.

Saumya was super patient and walked through the troubleshooting with me. This plugin works great if you go slow and set it up correctly - I had a mistake that I made accidentally, and he found it for me.