Waited nearly 1 month for delivery of shoes that arrived but were at least four sizes too small. Despite frequent requests for refund and returns acknowledgement….no response. This company is obviousl... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Obviously didn’t read reviews before I purchased! Eventually after over 3 weeks I received my sandals, poorly made and way too small… I paid £28 and reading from reviews will not be sending back as to... Toon meer
Unable to give zero stars. Item delivered does not fit description of item advertised. Offered a 15% refund, which I declined. They then offered a 20% refund despite their website stating that full re... Toon meer
You have done a credit check without my knowledge or permission which is showing up on my credit file as 'Klarna Ab (Cval, Sr, Ar, Sa) Klarna Ab (Sr Api) Quotation Search'. My credit rating has gone... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Imagine a world that is simply divine. A place where you can explore a wealth of heavenly wonders that transform how you look and feel – This is what you will find in the world of Elysian. Elysian was conceived from a simple ideology - to offer some of the world’s finest products in the beauty and grooming sector ranging from Fragrances, Skincare and Make-Up, to transforming Haircare products, and luxurious Bath and Shower products, at competitive prices .We understand and listen to what consumers are saying, which is why we offer only the best of the best to ensure that we provide you with the products you want and need and work round the clock to ensure you receive an exceptional service.
Contactgegevens
1 Bromley Lane, Chislehurst, BR7 6LH, London
- 0208 8850 9911
- support@elysian.co.uk
- elysian.co.uk
1,2
Zeer slecht
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
excellent value, quick delivery
I ordered Knowing perfume as a gift for mother-in-law, it arrived very quickly, packaged well and very good value! I searched online for cheapest price and Elysian was best. Will definitely use them again.
6 april 2017
Review zonder uitnodiging
Antwoord van Elysian
Hi Mrs. Susan Kay,
Thank you for this lovely feedback and top score.
We're glad that you chose Elysian and had a wonderful experience shopping with us.
Looking forward to having you online with us again soon.
Kind Regards, Elysian
Friendly place with very good food
An excellent, friendly restaurant- not too noisy either which is rare to find.
The food was very good if a bit short of vegetable choices accompanying the main courses. Really helpful and friendly team
6 april 2017
Review zonder uitnodiging
Antwoord van Elysian
Hi Brigitta,
Thank you so much for taking the time and reviewing Elysian.
It seem that you have got us confused with another company as we supply Fragrance and Beauty Products.
However you did make a purchase from us in February for J 'Adore Lumiere Eau de Toilette 100ml.
I truly hope that you had a great experience with our services.
Kind Regards,
Elysian.
Highest level of customer service
Highest level of customer service. prompt response when needed.
They deserve this 5 star without any hesitation
4 april 2017
Review zonder uitnodiging
Antwoord van Elysian
Hi Mr. Appathurai,
Thank you so much for taking the time to share your experience with us and for the top score.
At Elysian, we aim to serve all our customers to the best of our capabilities and hope to have you shop with us again in the near future.
Regards,
A happy team at Elysian
Excellent service and give an option to …
Excellent service and give an option to pay later
4 april 2017
Review zonder uitnodiging
Antwoord van Elysian
Hi Tania,
Thank you for the wonderful review and the five stars.
We look forward to having you shop with us again soon.
Kind Regards, Elysian
Antwoord van Elysian
Hi G Evans,
Thank you very much for your review and top score.
Hope to see you again soon.
Kindest Regards, Elysian
Fantastic fast delivery and all genuine …
Fantastic fast delivery and all genuine products would highly recommend
3 april 2017
Review zonder uitnodiging
Antwoord van Elysian
Hi Donna,
Thanks for the top score.
We are very happy to hear that you had a great experience shopping with us.
Hope to see you back again soon.
Regards, Elysian
good product fast delivery will use …
good product fast delivery will use again
3 april 2017
Review zonder uitnodiging
Antwoord van Elysian
Hi Andrew,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
Lovely company
Lovely company to deal with. Brilliant product, price and super fast delivery.
3 april 2017
Review zonder uitnodiging
Antwoord van Elysian
Hi Susan,
Thank you for this lovely feedback.
We're glad that you chose Elysian and had a wonderful experience shopping with us.
Looking forward to having you online with us again soon.
Kind Regards, Elysian
Mont blanc legend intense
Excellent service and fast delivery. Highly recommended.
3 april 2017
Review zonder uitnodiging
Antwoord van Elysian
Hi Anna,
Thanks for the 5 star rating.
We are glad to hear you had a great experience.
We look forward to seeing you back with us again soon.
Regards,
A happy team at Elysian
Jimmy Choo Intense Aftershave
absolutely brilliant service, would highly recommend and will definitely use again.
3 april 2017
Review zonder uitnodiging
Spicebomb Extreme
I ordered Spicebomb Extreme from Elysian for my boyfriend for Valentines. It was pretty last minute so I didn't really expect it to arrive in time but the delivery was super quick and the price point was fantastic - over £5 cheaper than Boots/Fragrance Shop etc. He was one happy boy when he received it as it's one of his favourites (and mine - yum). Thanks guys x
3 april 2017
Review zonder uitnodiging
Antwoord van Elysian
Hi Pamela,
Thank you so much for taking the time to share your experience with us and for the wonderful feedback and top score.
It's great to hear that you had an excellent experience all round and we look forward to serving you again soon.
Kindest Regards, Elysian
Lovely product, good service
Very happy with my purchase and would use Elysian again.
1 april 2017
Review zonder uitnodiging
Antwoord van Elysian
Hi Alison,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
Excellent service
Excellent service, well wrapped and cheaper than elsewhere. Thank you
30 maart 2017
Review zonder uitnodiging
Antwoord van Elysian
Hi Anne,
Thank you for the wonderful review and the five stars.
We look forward to having you shop with us again soon.
Kind Regards, Elysian
Absolutely great service and products
Absolutely great service and products. Highly recommended.
30 maart 2017
Review zonder uitnodiging
Antwoord van Elysian
Hi Lucie,
Thanks for the 5 star rating.
We are glad to hear you had a good experience shopping at Elysian.
We look forward to seeing you back with us again soon.
Regards,
A happy team at Elysian
Terrible
I've only put one star because I couldn't put less. The parfums is so light can barly smell it. For the price of this parfums it's so not worth it. I can get a stronger parfums in pound land. Waste of money.
29 maart 2017
Review zonder uitnodiging
Antwoord van Elysian
Hi Joseph,
We are sorry to hear that you received an item from us that is not to your expectations.
We have checked our records and confirm that we received your order 100155832 on February 14th 2017.
After your order was placed and received we never had any communication from you informing us of this issue.
Had you emailed us at support@elysian.co.uk or called us on 020 8850 9911 we would have been more than happy to investigate this matter for you and would have offered a resolution.
Kind Regards,
Elysian.
Product arrived before eta
Product arrived before eta. Packaging good. Very happy indeed.
29 maart 2017
Review zonder uitnodiging
Antwoord van Elysian
Hi Michele,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
Received what I ordered ion time with …
Received what I ordered ion time with little problem
29 maart 2017
Review zonder uitnodiging
Antwoord van Elysian
Hi ,
Thank you very much for your superb feedback!
If there is anything further we can do to improve our services and get those 5 stars next please do let us know :-)
Hope to see you again soon.
Kindest Regards, Elysian
First class firm, very pleased.
I am very pleased with the amount of products they sell, from ordering to delivery.
29 maart 2017
Review zonder uitnodiging
Antwoord van Elysian
Hi Arthur,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
A Really Good Company To Do Buisness With.
Stocked what I wanted, pricing good and delivery Excellent. Would definitely recommend.
29 maart 2017
Review zonder uitnodiging
Antwoord van Elysian
Hi Terry,
We're glad that you found the product you were looking for at Elysian and had a wonderful experience shopping with us.
Thank you for this review ad top score.
Kind Regards, Elysian
First class company
I love shopping with Elysian as they sell luxury products at brilliant prices. I only ever use Clinique's Aromatic perfume which in the shop usually sells for around £40 - £50 but the last time I bought it from Elysian I paid £34.00 which is fantastic. I can't rate them highly enough as their service has only ever been fantastic. Plus if you do ever shop with them and you can't see a particular product you want keep checking back as it usually will appear!
29 maart 2017
Review zonder uitnodiging
Antwoord van Elysian
Hi Barbara,
Thank you for the wonderful review and the five stars.
What we aim to achieve is to provide our customers with affordable prices on some of our lines and to do this we feel that there is no need to add the same price tag as the high street stores who are only interested in heavy profits rather than providing with the consumer in mind.
Hope to see you again soon.
Kindest Regards, Elysian
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.