Emirates Islamic Reviews 

Worst Whatsapp Customer Service. Agent Mohammed (Whatsapp conversation at 12:55 PM Dubai Time) is giving the wrong information. He can't compose a simple english sentence properly which led to misunderstandings. Tried to call their CS hotline, waited for too long, but still no one answers. If I knew this was the case, I should've not applied the cc offered in amazon. I just wanted help in activating my card. Tried everything but nothing worked.

The worst bank, the worst customer support, unprofessional and incompetent staff, absolutely terrible service. There are simply no words to describe how incompetent and inadequate they are. How banks in modern times can operate with such a level of service is beyond comprehension. Never open a card there. The specialists are terrible. Just—absolutely awful in every sense.

Worst experience and worst bank ever

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Opening an account was a breeze—everything was digital and took minutes. But the moment you want to close it, they suddenly lose their "digital" capabilities and force you to visit a branch. This is a pathetic tactic to hold customers hostage. If you can verify my ID online to take my money, you can do the same to let me go.

Deduction without any appvorel for my side any plans .... And no one fellow up really your team make me bothered ........... very very disappointed

When I switch from ADCB to EMIRATES ISLAMIC BANK I get to know that it's one of the best bank I use which gives clarity.

One of the best service in UAE. They are good in nature and very polite.

I am extremely disappointed with Emirates Islamic Bank’s handling of my case. A fraudulent transaction of AED 3,599 occurred on my credit card, and I immediately contacted the call center to block the card and report the scam. Despite my prompt action and the fact that the transaction was an e-money transfer from Abu Dhabi, which should be easy to trace, the bank closed my case without resolving the issue.
This is unacceptable. The amount has not been credited back, and the lack of proper investigation shows a serious gap in customer protection. I trusted the bank to safeguard my finances, but this experience has been a real shame.

Worse bank ever. a simple transfer becomes a nightmare. They withdraw money from my account without valid reason and explanation… No one is available to solve this.
My money is blocked and I have bills to pay in Europe. They got me in trouble for that.

If honestly there were any words to praise for this EIB bank I would have but there are none . Especially the one who are sitting on higher level management. It’s been 3 weeks for the auto loan case for my wife’s application and until now they don’t have any answer or update. Only making false excuses and delaying the application . Honestly the worst bank and service is totally lower level . Even talabat customer service is better than the banks these days .

I talked to 3 people from EI (don't even know why this happened) and got 3 completely different informations about priority banking, deposit amounts and emirates status. Even though I had an appointment with priority banking they had me waiting for ONE FULL HOUR in the branch, before I was taken care of by the non-priority banking.

After applying they told me I had to deposit 60k AED immediately - of course no one told me this upfront. So I had to run around Hills Mall to get 60k AED for the deposit, which was not possible because the atm wouldnt give out 60k. After coming back I was told I could just do a online transfer once Im back home 😅 I really should have cancelled it right there. In total I spent 4 HOURS AT THIS BRANCH!

Over a week after opening the account I asked them what is going on with the credit card, I was told there were technical issues so I would have to visit the branch AGAIN and re-apply for the credit card 🤣 I told them I will cancel at this point, all of a sudden it worked without me showing up again.

The next surprise was the emirates status, I was told the following:
It's ~3k AED yearly fee and ~2k AED one time for the setup. I would then get gold status within 2 weeks. I remember the wording "it will just switch to gold within 2 weeks."
Now that I have received the card I called and asked about the status and they said "call me I will explain to you again" and Im already thinking "oh no, another EI surprise." They told me I have to spend 5k$ with this card on emirates to get the status. Especially this "explain to me again" again later on the call "you were here early in the morning bla bla" as if I was the idiot made me mad.

For me after this experience there is just one sure thing: I wont be investing with them, they wont get my salary and as soon as the year is over I will pull out my deposit and cancel the account.

Do not go there if you are looking to build a proper relationship with your bank.

If you have a loan don’t transfer it to this bank despite lower interest or especially change your job company because the moment you do you can kiss that end of service good buy. They said get it xyz documents and we will return it. Gave them all the requested documents and what they don’t tell you is the if the company is not in their list of companies despite having a higher salary they will not release it and will just add it to your loan. So do beware of this which is never told to you until you have to go through the process.

I am extremely disappointed with the service I have received from this bank. My case has been pending for over a month, and despite constant follow-ups, there has been no proper resolution.
I was repeatedly asked to submit new liability letters because the bank failed to process them within the valid timeframe. When I asked for an explanation, the employees claimed the “system was down,” yet when I asked who was responsible and where the mistake happened, they hesitated to respond. This clearly shows that the issue was on their side, but no one is willing to take accountability. Instead, everyone keeps blaming each other.
Because of their delays, I had to pay twice for liability letters from two different banks and travel multiple times to collect them, causing unnecessary loss of time, money, and effort. Even after so many follow-ups, the same issue continues.
My suggestion: Do not switch to this bank if you value your time, money, and peace of mind. The experience has been highly unprofessional, and I regret choosing this bank.

Worst app ever. Evertime I tried to do login ir says wrong credentials rubbish. I did the big mistake to take account with Emirates islamic. Worst bank and app ever

Worst banking experience ever. The sales agent lie about interest percentage and then once application is for signature, she beg to accept with higher rate and compensate from her end and waive processing fee, nothings happens as they lie to grab customer and gave false commitments and wrong information on loan disbursement date. No one talk about turn around time but dragging daily. I contact one of her manager and he is hiding to respond. Such a poor and worst team I have seen. Lies after lies to make the customer suffer and end up in financial crisis but it doesnt matter for them at all. There is no customer care at all but make customers suffer those who trust on them

I wasted my time even my balance because of no one was accepting my call from the call center, it was so unprofessional ! 24/7 but no one is trying to accept my call! Please make action for this

Very bad experience with this bank, customer care information is different and the direct bank information is totally different. Just to get a liability letter need manager while applying and collecting and its only possible before 2 pm. In the digital period this bank still running in paper period. Really bad service.

I would like to know this — my sales agent told me that my name was on the OWC list, which I was informed of by the Emirates Islamic Bank. Because of that statement, the sales agent has been terminated from that organization. Is it really fair or even allowed to do something like that? Isn’t it the agent’s responsibility to inform me about such matters? I only sent an email asking for clarification about my details, and the agent responded in a very professional and respectful manner. But now, because of that clarification, the agent has been dismissed. If what was said is true, why are your staff being terminated just for being honest?