Emirates Islamic Reviews 

This was my family bank before they stole my money and they couldn’t help me trace the money because they said the account was hacked which I didn’t hesitate to contact 7102.pl to help investigate and recover the money though it wasn’t easy but at least it was worth it

worst banking policy. they charged you with overlimit fee against the interest of your emi. the other banks emirates nbd mashreq adcb do not do this only emirates islamic

Very bad service, no one cares about customers. Be careful there is hidden fees.

I feel pained to to even push on a star while writing this review .
In my thirty years of having dealing with banks , this is the first and most weird experience where a bank unauthorized withdraws money from your account . After huge deliberations excepts to have withdrawn the amount, but refuses to pay back .
Then have the audacity of boosting Islamic credentials.

please avoid your call center ,how many times i am calling to this number 600599995 ,anyone no answering
how many days ago for my problem solving,still not

Was calling the call center why my CC payment is not reflecting when i paid 4 days back. Agent said its because of the public holidays. I said I called my other bank and they said approval was done from their end on the same day i made the transfer so the problem was on EIB side. Asked EIB agent how to ensure I won’t get late payment fees as I paid 4 days from due date, he said I hope so you won’t get sir. i told the agent how can you say You hope so? Then he lectured me that you have from 11th of the month till due date to pay why you did not pay earlier? I said, I am telling you I paid 4 days before my due date isn't that earlier? Continued to lecture me that its public holiday so you should make it earlier. How was that even the customers fault? Public holiday or not in an era of advanced computer algorithms we still rely on public holiday delays for transactions to go through and blame the customers that they should have known? EIB, I paid 4 days ahead of due date! How is that in any case late?!

Horrible call centre customer service you can get. My Emirates ID was not update for quite sometime so I went to the bank to update the ID which did not work out and was asked to drop an email to eidaprofileupdate with my docs but it would take 8-10 days. I sent that on 25th Oct and it is almost one month with no update and my card still blocked. In between, call the customer service several times, first one said that it is on process and would soon be updated. The second one told me that ENBD bank had blocked my card actually which was very unusual. Upon visiting ENBD, they asked to update the KYC but they had nothing to do with blocking the card. Today I called the horrible CS of EI only to know that there is another email address to send the docs to. Extremely disappointed with the service.

One of the worst bank to bank with in UAE. They keep charging amount and never inform you anything on time. They are horrible in customer service and don’t consider even if they have made mistake not you. They keep charging and never help their customer. Horrible services

Worst and shameless customer service for more than 65 minutes waiting and customer service is saying wait time is less than 5 minutes. Not helpful each time they have excuses even visit branch also issue not solve. Whole staff from customer service to banking is lazy and very rude

The worst ever bank in my entire life. They stopped 50% on cinema tickets without any information. When I called the customer care, they said we are sorry, We changed our policy and stopped this service.

The worst banking experience, this bank is bidding under the Islamic cover but the truth is they are big thieves. They will suck your blood, an honest advice do not join them.

I have had an account with the Emirates Islamic Bank of Dubai since 2019. Since 2 months from today 25 Sept. 2023, they have blocked my account so that I cannot transfer any money or pay any clients/suppliers. The reason for blocking they did not communicate so I am completely in the dark. Their communication is only by telephone and takes a lot of calls to explain the issue. I am very dissatisfied with their service. I advice anyone not to engage with this bank.
Ivan J. Hendrikx
ESTH FZCO

تجربة سيئة للغاية 7 ايام دولية للتحويل ومن ثم 10 ايام ولم تصل بعد ذلك تقديم طلب. لمتابعة الشكوى والقسم المختص سيرد علينا خلال 22 يوم عمل والى الان لايوجد رد نادم اشد الندم على التحويل عن طريق بنك الامارات الاسلامي لايوجد اهتمام بالعميل كل مابمقدورهم هو ارسال بريد استعجال مرت عشر ايام من الشكوى لم تصل الفلوس للمستفيد ولم يتم التواصل معي من البنك

If you’re looking to open bank account with emirates Islamic bank that will be your biggest mistake of your life this bank can give you very bad experience which you will regret your whole life horrible experience with this bank if you request for any bank loan with this bank they will accept your request one lady will call you and after one week they will stop the process and if you request for a call back also no one will call you they have worst customer service department I’m regretting now that why I have account with this bank

Very bad bank and service is very bad it’s deducted from my company account 25000 AED from January and till now not get back to me every weak I have follow up with them but no one need to help even branch manager

I had an amazing experience from Emirates Islamic bank quasis branch branch manager Mr.Mohammed A.Al Banna & Madam Maryam from customer service given me entirely different bank experience in my life in 19years UAE I met two most beautiful persons, so helpful, supportive and patience to listen all my issues to take best decision in my case. I am so thank for bank and specially both of them.

The service i received from Mohammed Imran Marso was exceptional. That's one of the best experiences I have ever had from all the banks in UAE. It's rare to see such customer-focussed and solution-oriented staff. Thanks a lot Mohammed. Keep it up