Emirates Islamic Reviews 

The customer Service is really a disaster and the equality service is very poor. If you have problems even being their mistake they don’t care and customer service let you turn on yourself telling you different stories each one. I did complain to the central bank itself. We will see…. But this va k is really a shame and you should tun away directly from it!!

Worst bank in UAE with majority of staff clueless and unprofessional. Highly recommend to STAY AWAY.

I was looking at emirates islamic bank as an option for personal finance. Initially I recieved a call back from a female agent who started the process. A month later she was still confused so I went to another bank. A while later I was contacted by a guy to join emirates islamic bank. He offered me a good rate so I went with him on condition that I be given a credit card. He guaranteed me that he will get me a credit card with 10000AED. I very clearly explained to him that this was the reason that I will come to his bank and also for 3 months differed payment on my loan. He processed the loan only to make me wait a further 2 months for my card. Making excuses all the time. Eventually it went through with many delays so I didn't even get a deferral. He said that he will give me another deferral after my first payment but I will also get my credit card. I asked him every 2 or 3 days but there was always an excuse. Then he got another guy involved. They started a whole new application that has now been rejected. I have lost all faith in this bank. I would never recommend it to anyone as it has no redeeming qualities. You can't even get through on the call centre and all the agents lie. I have sent through complaints in social media and email. They have told me that they will train their staff. I guess this is how they value customers. Please think twice before joining this bank. I wouldn't even give it one star to be honest

I am trying to reset my credentials in EI mobile app.. But nobody respond properly from the customer service.. Always the app showing Internal system error..
Very very bad customer service and waste banking.
Don't waste time and money with them..

one of the worst banks in UAE receipt comes out without date and time sometimes and if you complain regarding this the bank asks you to go make a case for statement or tell you that they cannot do anything the bank manager also tells if have faced issues like this before as well but cannot do anything. also sometimes money gets stuck in deposit machine and if you make a complain you don't get the total refund that also after waiting 10 to 15 business days .

Both business and personal account experience is terrible. Customer assistance phoneline is nightmare when trying to get in touch. They never reply to message sent thru official channel (inside banking app). No life chat (usefull when you have speach disability). This bank reminds me quality of banking from 2000-2005.
Each bank branch will give you different information.
Don't waste your time with this bank.

Never ever waste your time and money with such banks which is looting you on the name of Islamic banking..worst experience trying to close my account asap

It amazes me that this bank is still operational after so many complaints.

Firstly, please guys get your IVR upgraded. It's horrible having to deal with that thing whenever we call. It just doesn't get the numbers we dial on the phone. After all the wait it just says "you've exceeded the number of attempts" and then we need to call again.

I've misplaced/forgotten my login in details for the online banking, and trust me it's taking me 3 months to only get that resolved. I mean, I'm still unable to unlock my login. Pathetic.

Payment for credit card not processed by Emirates Islamic, I incurred late fees. Emirates Islamic opened an investigation, this has been ongoing for a month now and their customer service has been loudly ignoring me and refusing my requests for updates. I have requested to close my account- this request has also been ignored. The only time they have contacted me is to try to sell me loan products.

Worst experience in getting the credit card. It has been more than 15 days but yet to receive the card even after submitting the required documents.
Funny part is I referred the same to my friend and he got it long time back.

Please rate the speed of our service based on the number of stars:

*****5. Very fast
****4. Fast
***3. Acceptable
**2. Slow
*1. Very slow
0. Emirates Islamic Bank standard

It doesn't even deserve one star review their kyc profile update staff very rude and not professional at all and dealing with customer like they want then to close their account

The worst credit card I have experienced, without any communication they charged me annual fee, when I requested, they said use 50k AED annually, while my card limit was 6k per month only. What a joke..., I blocked and cancel the card.

Worst service you can ever get in your life I called to close my card and they said it's closed then they deduct money from my account and when I call the customer care the cut the phone in my face and they did not even bother

I had visit Emirates Islamic Bank Al Qusais near Dafza wait for my number I meet Mr. Mitwalli Salem for my account he very one of pleasant and professional person help me with my account and best part is he is quick ,fast and he understand what is doing in very right way. Wishes him all the best.
Best Regard’s
Raj

I’m currently sitting inside the bank in front of the tellers, where two desks are empty, and they don’t seem to bother calling me, even after 10 to 20 mins.
I believe the tellers has something important things to do, but when I was called upon, he was just using his mobile. I think that’s just the way it is. Sometimes waiting in line is not an issue. Waiting for nothing is. This is something they should work on.

Useless and thieves!
It's impossible to get hold of anyone over their customer service phone number. The average waiting time is 20 min and before you get hold of anyone, your phone credit is gone!
They lied to me in terms of the credit card and the limit of that card that I will have. They lied in terms of any interest rates as well. Thieves and nothing but thieves!

What a bad survice this people were they are not thinking about customer issues. It almost 10 days I transfer amount to india but because of technical issues they are still not refunding money
..
*I will atleast infrom 50 indian friend don't trust emirates bank or online as same issues u will face and no even single people working all were sleeping I think
Did the company gm sleeping ..??why u cannot fix the issues even after 10 days and why u cannot refund ..

One of the most terrible customer service experiences I've ever had with any bank...always ask you to create a request through the call center, which generally takes 30 to 40 minutes to proc