Not being based in Scotland, this was a new company for me to deal with. Very happy with technician who attended and cleared up three wee issues on my new sofa . Be happy to use them in the futur... Toon meer
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I had a bad back from the Tempur matress I bought from Dreams. It was only just over 2yrs old so I was not happy. However, the technician from Emmiera came & identified a bow in the base of ny bed. It... Toon meer
Bedrijf heeft geantwoord
We are delighted with the quality of service from this company. From first notifying of the problem to getting it sorted. We are amazed at the speed it has been dealt with. We had two sofa... Toon meer
Bedrijf heeft geantwoord
Great customer service and job carried out by the technician this afternoon. Very satisfied with the job. Had a slime strain in my sofa that I never thought would lift but it completely has. Very prof... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Contactgegevens
Verenigd Koninkrijk
- emmieragroup.com
4,6
Uitstekend
12K reviews
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Steve was brilliant
Steve was brilliant! He rang to say he was stuck in traffic so he would be a little later than planned. Once here he got on with the job and we were very impressed with his professionalism. Easy to get on with and very good manner! 10 out of ten for him and his company!
19 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful feedback.
We're delighted to hear that Steve provided such a positive experience. Keeping customers informed is important to us, so it's great to know that his courtesy call to advise of a slight delay was appreciated.
We're also pleased that you were impressed with his professionalism, friendly manner, and the quality of his work. We'll be sure to pass your kind comments on to Steve, who will be delighted to receive such high praise.
A score of 10 out of 10 and your comments about both Steve and the company are truly appreciated. Thank you for taking the time to share your experience.
STAY AWAY!
Bought a Sofa from Lovesofas. Both the companies are pathetic in handling the query and solving your issue.
The Sofa Arm came broken from the beginning. I thought it was me didn't know how to use the click-clack function so on day 1st I adjusted it and never moved. The second time I had to move it after a while and it certainly stopped working. LoveSofas arranged an Emmeira Technician, who visited, looked into it and confirmed a ratchet needs replacement, he said we'll order it and once its here I'll come back & fix it. However, when he returned, he stated otherwise in his electronic report. He recorded that there were no signs of any issues and that everything had been fixed, with no repairs needed at all, which was obviously incorrect.
Extremely disappointing customer service from both Love Sofa and Emmiera Group.
The technician who visited my property submitted an electronic report claiming that everything had been fixed and that no further repairs were needed, which is completely untrue. The arm of my sofa is still broken. The company also claims that I signed the report, but I did not sign any such report.
When asked to provide proof, I sent them the video again, clearly showing that the sofa arm is still broken. Despite this evidence, I am getting nowhere.
I spoke to Carla at Emmiera Group, who repeatedly told me that they trust their technicians and that the technician’s report is final. When I questioned how they could be so certain when I had provided evidence contradicting the report, she changed her stance and said she could not comment because she was not present during the visit.
I then asked how I could trust that a second technician would provide an honest and accurate assessment. Her response was that they trust their technicians and that they would not lie.
So, apparently, the technician’s report is unquestionable, but the customer’s evidence means nothing. What is the point of providing video evidence if the company is unwilling to consider it fairly?
I find this attitude absolutely unacceptable. Rather than investigating the issue properly and trying to resolve it, they seem more interested in defending their technicians. Customer service should mean listening to customers, reviewing evidence fairly and taking responsibility when something goes wrong.
Based on my experience, I do not feel that my concerns have been taken seriously, and I am extremely disappointed with the way this matter has been handled. I would not expect any customer to have to fight this hard just to get an existing fault acknowledged.
They have reaaranged another technician but that does not address my concerns as what if their next technician would do the same?!!!
15 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback. We are sorry to hear that you remain dissatisfied with your experience and appreciate the opportunity to address your concerns.
Following your report that the sofa arm would not hold its position, one of our technicians attended and inspected the mechanism. During the inspection, it was found that the ratchet lock teeth had not fully engaged. The technician adjusted both ratchets, confirmed they were engaging correctly, and quality-checked the operation before leaving. It was also explained at the time that, due to the length of this particular arm design, it must be pushed fully down for the ratchets to engage correctly.
We appreciate that you continue to experience concerns with the operation of the arm and understand your frustration. However, we would like to clarify that the technician's report reflects the findings and functionality observed during the visit. The report did not identify a component failure requiring replacement at that time.
We are particularly concerned by your suggestion that the technician was dishonest or deliberately submitted inaccurate information. Our technicians are experienced professionals who are expected to provide objective findings based on their inspection and testing. While we understand that customers may disagree with those findings, we do not believe it is fair to suggest that our technicians would intentionally misrepresent the outcome of an inspection.
Importantly, we have not dismissed your concerns. In recognition of the fact that you remain dissatisfied, a further inspection has already been arranged. This additional visit is intended to review the issue again and assess the operation of the mechanism in light of the concerns you have raised since the initial appointment.
Our objective is not to defend a previous report at all costs, but to ensure that any ongoing issue is fully investigated and, where a fault is found, appropriately resolved. The purpose of the follow-up appointment is to provide an independent reassessment and to determine whether any further action is required.
We hope this additional inspection will provide reassurance that your concerns are being taken seriously, and we encourage you to demonstrate the issue directly to the attending technician during the visit so that it can be fully assessed.
Bought a sofa from SCS
Bought a sofa from SCS, very poor quality so after just 15 months l got rid. I part exchanged it with a small independent furniture shop and the first thing they did was to adjust the recliner mechanism so that it works properly. Something that 3 Emmiera ,skilled technicians' had told me couldn't be done as there was no adjustment on it.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
We're sorry to hear that you were dissatisfied with your sofa and the service provided.
Following your comments, we have reviewed the history of the visits carried out to your furniture.
On the first visit on 24 July, the reported issues were that the back frame was out of alignment, the rear Velcro fastenings were loose, and the recliner slouch position was not working correctly. Upon inspection, our technician identified a manufacturing fault with the KD brackets, which were not locking the back frame in place. To rectify this, new KD brackets were fitted, the back frame was secured and locked correctly into position, the rear Velcro fixings were refitted, and the furniture was realigned.
A further service request was raised on 29 September, and we attended on 3 November. The concerns reported were that the recliner was difficult to operate, would not stay reclined, and that there was a gap between the backs. Our technician found that the recliner felt stiff due to tension on the operating cable and that the back had come loose, causing the gap. The back was refitted to eliminate the gap, and the cable was adjusted to make the recliner easier to operate. Regarding the recliner not remaining in a partially reclined position, it was explained that this model is designed with two intended positions: footrest extended or fully reclined. Positions in between are not locking positions and will naturally return.
A third service request was raised on 4 December, with an inspection carried out on 17 December. The concerns reported were that the stitching did not line up and that the sofa was uncomfortable to sit on. Following inspection, the technician confirmed that the stitching was within manufacturing tolerances and explained that some variation can occur between two separate units. The inspection also found that one seat was used significantly more frequently than the other, resulting in the expected difference in seat softness. No manufacturing fault was identified during this visit.
We understand that you have since chosen to part exchange the sofa. However, based on the findings from our visits, adjustments were made where required and any identified faults were addressed. We are therefore disappointed to read that you feel the recliner issue could not be adjusted, as our records show that the recliner cable was adjusted during our visit on 3 November to improve operation.
We appreciate your feedback and wish you all the best with your new furniture.
Very pleased with the service.
Very pleased with the service.
Good communication, a convenient date, a dedicated time slot and problem solved. Recommended
16 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your kind feedback.
We're delighted to hear that you were very pleased with the service you received. Providing clear communication, convenient appointment options, and dedicated time slots is something we strive for, so it's great to know this helped make the process smooth and straightforward for you.
Most importantly, we're pleased that the issue was resolved to your satisfaction. Thank you for taking the time to recommend us.
Repair to a handle was done quickly
Repair to a handle was done quickly and efficiently with no mess.
Only quibble is that you don't get a time slot until late the previous day.
16 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your feedback.
We're pleased to hear that the repair was completed quickly and efficiently and that the technician carried out the work without leaving any mess behind.
We also appreciate your comments regarding appointment times. We understand that receiving your time slot the day before isn't ideal for everyone, and we will ensure your feedback is shared with the relevant team as we continually review ways to improve our service and customer experience.
Thank you for taking the time to leave a review, and we're glad we could resolve the issue for you.
Fantastic result of a repair carried…
Fantastic result of a repair carried out by Phil today….. he is a very skilled craftsman, polite, friendly and very informative…. Gave lots of good advice, would definitely use this company again and highly recommend to others
19 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you were so pleased with the repair carried out by Phil. We'll be sure to pass on your kind comments to him, as we're sure he'll be pleased to know his skill, professionalism, and friendly approach made such a positive impression.
It's great to hear that the repair achieved a fantastic result and that the advice and information provided were helpful. Customer satisfaction is always our priority, so knowing you would use our services again and recommend us to others is greatly appreciated.
Thank you again for your recommendation and support.
Very happy with the service
Very happy with the service. The man from Emmiera who attended was very polite and thorough. He explained in detail (and showed me) all the work he carried out when fixing the issues with my new sofa and armchair.
17 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your positive feedback.
We're very pleased to hear that you were happy with the service you received. It's great to know that our technician was polite, thorough, and took the time to explain and demonstrate all the work carried out on your sofa and armchair.
We believe it's important that our customers fully understand the repairs completed, so we're delighted that you found the explanations helpful and informative.
Thank you for taking the time to share your experience. Your kind comments are greatly appreciated, and we hope you enjoy your furniture for many years to come.
2 engineers I had were top guys and problem resolved in no time
2 engineers I had were top guys
16 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review.
We're delighted to hear that both engineers who attended left such a positive impression. We pride ourselves on providing professional, friendly, and knowledgeable service, so it's great to know that your experience reflected this.
We'll be sure to pass your kind comments on to the engineers involved, who will be pleased to hear their efforts were appreciated.
Thank you for taking the time to share your feedback.
Excellent service from start to finish…
Excellent service from start to finish and good value for money l would highly recommend this firm to anyone needing reliable professional upholstery repairs well done to all and special thanks to Andy
19 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review.
We're delighted to hear that you received excellent service from start to finish and felt that the repair represented good value for money. Providing reliable, professional upholstery repairs is something we take great pride in, so it's especially rewarding to receive such positive feedback.
We'll be sure to pass your kind comments on to Andy, who will be thrilled to know that his work and service were so highly appreciated.
Thank you for your recommendation and for taking the time to share your experience. Your support means a great deal to the entire team.
I think 5 stars for everything says it…
I think 5 stars for everything says it all
16 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review.
We're delighted to receive your 5-star rating and couldn't ask for a better summary of your experience! Knowing that you were happy with every aspect of the service means a great deal to us.
Thank you for taking the time to share your feedback. We will be sure to pass your comments on to the team, who will be pleased to know their efforts were appreciated.
No show
As of 18.10 Saturday 17th October no-one has of yet turned up for our 12-6 pm appointment on behalf of dreams for our mattress.
We are now going out as have plans!!
Fuming is beyond words as i have waited in all afternoon on a Saturday when i have a million other things i could have been doing!!!
The appointment was confirmed by text on friday evening and was also confirmed on the manage your appointments page on your site with a booking reference of 2873677 (which i have taken a snapshot of for proof)
I have had no courtesy of a text or a phone call this afternoon to say they would not be able to attend so I could have made alternative arrangements.
My wife or i will be in contact with your office on Monday morning looking to seek compensation for a broken appointment resulting in waiting in on our much valued time
Extremely poor showing by emmiera group.
17 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave your feedback. We sincerely apologise for the missed appointment and the frustration this has caused.
Unfortunately, the technician assigned to your appointment became unwell on the morning of the visit and was unable to attend. As weekend appointments are covered on an overtime basis, our office was not open at the time, which meant we were unable to contact you to advise of the cancellation. We fully appreciate that this is not the level of service you should expect and understand your frustration after waiting in throughout the afternoon, particularly on a Saturday when your time is valuable.
We acknowledge that the appointment had been confirmed and appreciate that you had made arrangements to be available during the scheduled time slot. We also recognise that receiving no communication regarding the non-attendance understandably added to your disappointment.
Please accept our sincere apologies for the inconvenience caused. We welcome the opportunity to discuss this matter further and will be happy to review your concerns when you contact the office. Your feedback has been noted and will be used to help improve our communication processes moving forward.
Excellent service
Excellent service. The parts came to my house beforehand and on the day they were coming out the gentleman rang me up to say he’s on the way. He fixed the issue within 20 minutes. Would definitely recommend Emmiera Group.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful feedback.
We're delighted to hear that you were pleased with the service provided. It's great to know that the parts arrived beforehand, you received a courtesy call when the technician was on the way, and that the issue was resolved quickly and efficiently.
We will be sure to pass your kind comments on to the technician, who will be pleased to hear that their communication and workmanship were appreciated.
Thank you for taking the time to share your experience and for recommending Emmiera Group. We really value your feedback and look forward to being of assistance again should you ever need us.
Very pleased with the service provided
Very pleased with the service provided. The engineer messaged to give a rough time. Then messaged again with an update. Right throughout the process we've been kept informed.
Engineer was very friendly and did a very good job
13 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your positive feedback.
We're delighted to hear that you were so pleased with the service provided. Keeping our customers informed throughout the repair process is extremely important to us, so it's great to know that the engineer's updates and communication were appreciated.
We're also pleased to hear that the engineer was friendly, professional, and completed the repair to a high standard. We will be sure to pass your kind comments on to them.
Thank you for taking the time to share your experience. Your feedback is greatly appreciated.
Excellent technician
Excellent technician. Very knowledgeable, courteous and considerate.
Good communication from the head office too
15 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your excellent feedback.
We're delighted to hear that you were pleased with the service you received. It's great to know that our technician was knowledgeable, courteous, and considerate throughout the visit, and that you were happy with the communication provided by our head office team.
We will be sure to pass your kind comments on to everyone involved, as feedback like this is always appreciated and helps recognise the hard work of our staff.
Thank you for taking the time to share your experience. We really appreciate your recommendation and support.
Excellent service
Excellent service, booked in advance, then e-mailed confirmation and a reminder. The engineer was respectful and worked in a clean manner, nice guy.
15 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your excellent feedback.
We're delighted to hear that you were happy with the service provided. It's great to know that the booking process was straightforward, with confirmation and reminder emails keeping you informed ahead of the appointment.
We're also pleased to hear that the engineer was respectful, worked cleanly, and made such a positive impression during the visit. We will be sure to pass your kind comments on to them.
Thank you for taking the time to share your experience. Your feedback is greatly appreciated.
Armrests sorted !
The very pleasant upholsterer arrived earlier than expected and quickly assessed the problem left by the delivery boys ... armrests not fitted properly. He fixed the problem on both sofa and chair and was on his way within 10'. Excellent service. Thank you.
16 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your excellent feedback.
We're delighted to hear that you were pleased with the service provided. It's great to know that our upholsterer arrived promptly, quickly identified the issue, and was able to resolve the problem with both the sofa and chair efficiently.
We take great pride in providing a professional and effective repair service, so it's wonderful to hear that your experience reflected this. We will be sure to pass your kind comments on to the technician, who will be pleased to know their work was appreciated.
Thank you for taking the time to share your experience. Your feedback is greatly valued.
The upholsterer who came to inspect the…
The upholsterer who came to inspect the new sofa was very professional, shoe covers on the new carpets & was very tidy and efficient at rectifying the new screws on the base/foot section. Thanks Warren
14 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your positive feedback.
We're delighted to hear that you were pleased with the service provided by Warren. It's great to know that he was professional throughout the visit, took care to protect your home by wearing shoe covers, and completed the repair efficiently and tidily.
We take pride in delivering a high standard of customer service and workmanship, so it's wonderful to hear that your experience reflected this. We will be sure to pass your kind comments on to Warren, who will be pleased to know his efforts were appreciated.
Thank you for taking the time to share your experience.
Initial enquiry dealt with efficiently…
Initial enquiry dealt with efficiently followed up by a visit from a knowledgeable technician who examined my recliner control. The new part was delivered one week prior to fixing which was completed effectively on the specified date and time.
Whole process was painless but quite expensive
15 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your feedback.
We're delighted to hear that your initial enquiry was handled efficiently and that our technician was able to diagnose the issue with your recliner control. It's great to know that the replacement part was delivered in advance and that the repair was completed as scheduled, making the process as smooth and hassle-free as possible.
We also appreciate your comments regarding the cost. While pricing is typically agreed in advance by the retailer or manufacturer that appoints us, we value all feedback and will take your observations on board.
Thank you for taking the time to share your experience. We are pleased that, overall, the repair process was completed effectively and to your satisfaction.
AVOID EMMIERA GROUP: EXPENSIVE, DAMAGING AND DEEPLY FRUSTRATING
Avoid Emmiera Group. What should have been a straightforward leather sofa restoration and dining-chair re-covering became an expensive, damaging, and deeply frustrating ordeal. We paid more than £800 upfront, took several days off work for five technician visits, and spent seven weeks without usable seating, yet the work remains unresolved.
The supplied material did not match the sample we initially selected, so the chairs could not be repaired when the technicians came to work on the sofa. We therefore had to wait for additional samples and another appointment. During the attempted chair repairs, the old covering was removed so roughly that some of the foam came away. A screwdriver, hammer, and hand staple gun were used, leaving a multitude of exposed staples beneath the cushions, as well as serious scratches, dents, and chips across all six wooden chair frames.
After we complained, a second technician assessed the damage and immediately acknowledged the poor workmanship. During a subsequent collection, the technicians again commented on the poor workmanship and damage. The cushions were then returned to the workshop for further repairs. Although we were told the work would take no more than four weeks, we were left without usable dining chairs or sofa seating for seven weeks.
Communication and coordination were also extremely poor. We experienced long waits for appointments, and technicians repeatedly arrived without the instructions or materials promised by the office. We had to explain the same problems again and again. Even after receiving written confirmation that our sofa back would be assessed and repaired at home, the attending technicians knew nothing about the arrangement and were not equipped to complete the work.
Despite receiving photographs, technician assessments, and ample opportunities to resolve the issues, Emmiera Group has not provided a satisfactory outcome. The company’s claim to repair furniture “to the highest quality on the first visit” could not be further from our experience. We paid in full but were left with damaged furniture, wasted time, and broken trust.
Based on our experience, we strongly advise others to avoid Emmiera Group. We have uploaded photographic evidence of the poor workmanship and resulting damage to Google Reviews.
21 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback. We are genuinely sorry to learn that you were dissatisfied with your experience and regret the frustration this situation has caused.
We take all customer concerns seriously and have carefully reviewed the matters you have raised. While we acknowledge that there were delays, multiple visits, and communication issues throughout the course of the repairs, we would like to clarify that we have responded directly to you via email regarding your concerns and the points raised in your review.
We recognise that the repair process did not progress as smoothly as either party would have expected. Where concerns regarding workmanship and furniture condition were raised, these were investigated and follow-up visits were arranged to assess and address the issues reported. We also appreciate that extended timescales and the need for several appointments would have caused inconvenience, particularly where time had to be taken away from work and furniture was unavailable during the repair process.
We understand your disappointment regarding communication and coordination and accept that there are aspects of this case that could have been handled better. Customer feedback, both positive and negative, is important to us and helps us identify opportunities to improve our service.
As this matter has been discussed directly with you and we have already provided a detailed response by email, we feel it is more appropriate to continue any further discussions through that channel to ensure all aspects of your concerns can be properly addressed.
We are sorry that your experience did not meet your expectations and thank you for bringing your concerns to our attention.
Excellent service
Arrived on time, friendly whilst being professional. Took time to explain what the problem was then went on to fix it to a high standard. Can't fault
12 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave your feedback.
We're delighted to hear that our technician arrived on time, was both friendly and professional, and took the time to explain the issue before carrying out the repair. It's great to know you were pleased with both the service provided and the standard of the repair.
We really appreciate your kind comments and will be sure to pass your feedback on to the technician involved. Thank you for your support. 😊
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