E-Movement Reviews 

Embarrassing company selling cheap poor quality bikes for expensive prices spent 1700 pound on a bike where there battery broke after a few months we’re I got in touch with them and they blamed me and made me pay them to fix it now a year later the bike frame has snapped a 1700 pound bike frame snapping haha I’ve had many bikes some no were near this price and never heard of a bike frame snapping and surprise surprise they blame me again because I took the bike seat out to take there poor snapped frame off took them seven days to tell me it’s my fault and there not doing anything about it waste of 1700 pound avoid this company at all cost I hate leaving bad reviews but it’s needed here scam con artists

I have held off writing this review, because I wanted to be sure I gave this bike a thorough road test and if I did have any issues to allow sufficient time to have them addressed. Despite writing requesting further information and help to resolve my issues, this company has failed on almost every topic.
Firstly the Computer/Odometer, the speed reading has no relevance to the actual speed you are cycling at, the minutes bear no relevance to the journey time nor the max speed achieved (to my surprise, on one trip I managed 67mph) or the miles per trip and having tried a multitude of configurations in the settings menu (changing tyre size etc), it is very clear that the computer is adapted from another bike or the software has not been calibrated, but it definitely has no relevance to the bike. After requesting a solution from the company, I was told to pump the tyres up.
I find it incredibly poor that after spending £1750 on a bike, that the 'free' tool kit comprises of a bunch of bike related items that are so cheap and of poor quality, why would you want to use them? For example the free rear light is the small round red led, turned on/off by pressing the red diffuser - the same as the ones available on ebay for £2.49. The Multi Tool - £4.00, the Combination Chain Bike Lock- £7.00. Locking up a £1700 bike with a £7 chain??? After the delivery of my Black Thunder 500W had been replaced with a 250W Sand coloured Thunder delivered by mistake and then finally a 500W Sand Coloured Thunder arrived, I was told not to return the tool kit. That was a stroke of luck as I had already thrown it away! What is more insulting is that I paid £1750 for the Black Thunder 500W as it was in stock and available at the time of ordering. I was telephoned and had to accept the Sand coloured version, which was advertised £200 cheaper, as the black version was now out of stock. Following an exchange of emails I was eventually offered a refund of £50 (for being £200 overcharged? and I had to ask for it) and they would throw in a free computer (£89) as the screen on my new Sand coloured replacement was scratched - I still had to strip the bike down and replace it myself. This eventually turned out to be a worthless exercise - the new readings were no different to my original findings mentioned earlier.
What really summed up the company attitude was that the new bike stand offered to replace the cheaper one that came with the replacement, still had traces of mud on the bottom of the stand from the previous person who returned it - nice touch, after all it is an off road bike, I get it.
The rear mud guard had no fitting to stop it bouncing up against the rear carrier. You literally could hear me clattering as I cycled along the road, heaven forbid attempting going off road - as the bike is advertised to do. I did however manage to fix that issue and secure the mud guard with a stainless steel nut and bolt and a small strip of cushioning.
I gather it is common practise to use a 6 speed derailleur with a 7 speed shimano cassette drive - but why?? Why not install a 7 speed derailleur? I appreciate the difference in price is as much as £3, but to have to listen to that clicking and ticking the tweeking and pushing the lever until finally Yes it moves into the designated gear, is it really too much to ask?
The battery - I have only had the bike 2 months and now after my last 14 mile bike ride the battery is down to 40% and flashing on the screen after each trip. I charge the battery twice per day and I estimate to have ridden 600 miles in total on the bike and I never use the throttle as a matter of principle.
The worry is, that because the computer is so out of sync with the bike, is it already too late and the battery has gone below the recommended minimum recharge point? I will never know, nor can the company tell me accurately, but they are happy to sell me a new battery. So that's a new £200 battery every 2 months to use an emovement ebike? Not sure how far I get if I attempt to claim a replacement battery under warranty?
Despite numerous emails requesting information, they have failed to address any of my issues. These bikes at £1700 are not engineering masterpieces - I knew that from the outset, but the quality of the technology falls well short of even the most basic childs bike. It is as if this bike has been put together by two different countries who don't understand each other and don't care as long as they are sold quickly.
It would be illegal to sell a car with an odometer that wasn't rigorously tested and calibrated, why should bikes be any different - most manufacturers would at least try to have some sort of accurate reading. Unbelievable collection of poor quality components added to a bike that compliment its poor build quality, backed up by the same level of poor customer service standards.

they give you £25 off to give good review after 2 to 3 months when you get the problem and you want to change the review they get £25 back and they remove the bad review from the company website. i see the battey on alibaba website it was £157 and they selling for £299. usless company they charge me £200 for fix battery the problem was in the lcd i showed to the mechanic and they put it on the battery first they told me the battery wont work anymore i have to by new battery after when i say i am not going to pay this much money because i am a student then they told me that we will fix this battery for you their was nothing wrong in the battery.Dont buy from them.

Purchased bike last year came with hydrolic brakes not bled(very spongy) gears stopped working after 300miles (road use) I then stupidly decided to spend £400 on a 500w motor wheel for the bike for off road use... i may aswell have kept my money exact same power but yet it drains battery more 🤔 I queried with them but they didn't have a clue! I asked for a wiring diagram also because I would like to get lights fitted to the bike as a aftermarket request.. yet they replied bike ain't set up for lights 🤔🤔 well if that was true why does it state in your own manual that lights can be fitted via controller!

LOOK AT THIS WHAT EVER WAY YOU WANT PEOPLE YOUR LOSS IF YOU DECIDE YOU WANT TO THROW YOUR MONEY AT THESE CROOKS... WHO ARE GREAT & FANTASTIC AT TAKING £2100 OF MY HARD EARNED MONEY YET AFTER SALES ISSUES ITS TOO HARD FOR THEM!! I WILL BE PERSONALLY GOING OUT OF MY WAY FOR ANY OF MY EBIKE ENTHUSIASTIC FRIENDS TO AVOID THIS PATHETIC COMPANY & SOCIAL MEDIA IS GREAT FOR THAT 2 WITH ALL THE SCREEN SHOTS! 👍👍👍👍👍

I'm the first to comment on this company says alot.. I've also got a message from company today how I'm apparently ruining their business with my reviews.. very professional 👏 👌