Soy persona con Diabetes tipo 1 y llevo años usando los productos de Sinocare para el cuidado de mi enfermedad. Sus glucómetros son una opción 10, desde el Safe AQ Voice que te da el resultado en voz... Toon meer
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Lees wat reviewers zeggen
Ho acquistato questo misuratore di glicemia per mio marito e devo dire che è molto comodo pratico e funzionale di facile utilizzo e soprattutto molto affidabile. Lo porti ovunque completo di tutto puo... Toon meer
Über Trustpilot hat mir Sinocare am 31. März geantwortet und ich warte nun seit einer Woche erneut auf eine Reaktion meiner geschriebenen Mail an "help.........". Interessant ALLE eingehenden Mails... Toon meer
The norma Sinocarel glucose bloodtest works fine but it turns out that the Continuous Glucose Measurement system Ican3 is totally unreliable. E.g it gives me a reading of 187 mg/dl before lunch while... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sinocare is dedicated to the innovation of biosensor technology, developing, manufacturing and marketing rapid diagnosis testing products for chronic diseases. Main products:blood glucose monitor, blood pressure monitor, digital oral thermometer, Infrared forehead thermometer, white noise machine, stethoscope etc.
Contactgegevens
Verenigde Staten
- en.sinocare.com
3,9
Goed
261 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 16% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Expensive products, Awful Customer Service
I have seldom met a company with such woeful Customer Services. I contacted them via their website as my sensor was defective. They replied promptly asking for photos and other info which I supplied almost immediately. They then closed my enquiry on the basis that they hadn’t heard from me, and multiple emails asking for it to be re-opened have been ignored. Their monitors are not cheap, so I won’t be giving any more money to a company that treats their customers so badly.
EDIT
I have supplied the photos you requested in your response to support AT sinocare DOT com
FURTHER EDIT
I have checked my settings and my Sent folder, and it has been sent. Your reply has the feel of a ‘Bot’ reply and we are getting nowhere. There is nothing more that I can do. I cannot recommend your product or your Customer Service.
6 JANUARY 2026
I have received your latest response, which must surely be a joke. I have responded to the supplied email address, but I doubt you will get it. You send me a link, requesting photos, yet the provided link has no option to attach photos. Totally unprofessional.
7 February 2026
Thank you for reply. In answer to your question, Yes I have used the second sensor and Yes it did function as intended. In relation to the defective one you already have as much information as I can provide, so either replace it, or don’t replace it, I will not waste any more of my time filling out forms that I have already submitted.
08/02/2026
Thank you, that will be fine. Much appreciated
09/02/2026
Thank you very much, and I can confirm that I have received the refund and I now consider this matter closed.
4 februari 2026
Review zonder uitnodiging
Antwoord van Sinocare Inc.
Hello Customer,
I'm not a robot.
We really want to help you resolve your issue.
To save your time, could you resubmit your request for a CGM sensor replacement?
You may apply via this link
https://de.icancgm.com/app/after-sale/apply
Please include your order number and attach photos showing the issue with the sensor at the same time.
Once we receive your request, we can deal with you.
Best regards,
Sinocare Customer Service
------------------------------------
2026/2/7
Sorry, we really can't receive any reply via email.
Otherwise, we won't try to contact you here.
As the brand of Sinocare, we also do not want to lose our reputation in this way.
It's not our will, our aim is to serve our customers with full satisfaction.
You can submit the after-sales application, and we will help you finish the replacement step by step.
Besides, we noticed that you ordered two sensors. Have you used the other one? Does it work well?
If you have any difficulty using it,just let me know.
We will help you then.
--------------------------------
2026/2/8
Thank you for your prompt reply.
And we are glad to hear that the other sensor works well.
To save your time and money, we will refund the cost of one CGM to you.
The money will be returned to your initial bank account.
Is it convenient for you?
--------------------------------
2026/2/9
Hello customer,
We have issued a refund to you.
Please check your account later.
Yours sincerely,
Sinocare Customer Service
Ho fatto un ordine in data 19/12
Ho fatto un ordine in data 19/12. Non ho ancora ricevuto nulla neanche una e-mail per sapere a che punto è la spedizione. Ho scritto due volte all’assistenza ancora nessuna risposta. Vediamo come va…
29 december 2025
Review zonder uitnodiging
gastos de envio y servicio post venta
Estoy satisfecho del producto recibido pero decepcionado por el servicio post-venta inexistente, le paquete tardo el doble de tiempo previsto, mande mensajes sin respuestas, y se suponía que el envío era gratuito pero tuve que pagar 7,50 euros de gastos de aduanas, lo mismo mande un mensaje y sigo sin respuesta, mejor comprar los productos de Sinocare por otras plataforma que la pagina oficial de la marca.
16 december 2025
Review zonder uitnodiging
Possiedo un aparecchietto per misurare…
Possiedo un aparecchietto per misurare la glicemia a casa! Safe Accu 2.
Non soffro di problemi glicemici ma ogni tanto la misuro per sicurezza. In poche parole da 1 settimana che la misuro e mi dà valori sballati misurata 4 volte in 10.minuri mi da 4 valori diversi!!!a com'è possibile?
1 december 2025
Review zonder uitnodiging
Not Recommended tried the glucose strips
I tried the glucose strips, and faced difficulties with them. On average you may need to try two strips to get a result. Definitely will not buy again.
15 september 2025
Review zonder uitnodiging
Antwoord van Sinocare Inc.
Hello customer,
When using the test strip to collect blood, whether the white part of the test strip is full?
Please adjust your lancing pen to the proper gear to prick your finger so that you can apply enough blood sample to the suction port of the test strips.
Otherwise, there is no result when you test.
To help you resolve your issue, could you tell me which platform you placed the order on?
What's the order number?
Because we need to check your order details and help you as soon as possible.
Please rest assured, we will offer the ideal solution to you when we clarify the issue.
Best Regards
Sinocare Services
Excellent duel product
I was very pleased with the combined Uric acid and glucose monitor. Was delivered speedily and was easily set up and in operation within an hour. The results obtained for both uric acid and glucose compared well with other monitors. It would be great if Sinocare Inc made a duel monitor for glucose and triglycerides.
22 mei 2025
Il sito è molto chiaro per ordinare!
Il sito è molto chiaro per ordinare!! La consegna è stata veloce e la merce era ben imballata e di ottima qualità. Devo dire che è stato ottimo anche il contatto e-mail con l’assistenza. Consiglio!!!
28 mei 2025
Review zonder uitnodiging
Super Beschwerdemanagement und Funktio
Ich habe das Gerät gekauft und es hat nicht geklappt.Darauf schrieb ich eine schlechte Bewertung.Die Firma schrieb mich an und erklärte mir wie es funktionieren würde.Doch auch diesmal hatte ich es nicht verstanden und schickte das Gerät zurück.
Ich bekam ein neues als Ersatzgerät.Wieder mit einer Beschreibung.Zu meiner Schande muss ich gestehen daß ich es immer noch nicht verstanden hatte.Erneut schickte die Firma mir Ratschläge,Bilder und einen Link von YouTube.
Und endlich klappte es,weil ich es verstanden hatte das Blut jetzt richtig aufsaugen zu lassen.
Ich kann das Beschwerdemanagement außerordentlich loben.
Stets höflich,super zeitnahe Antworten und Hilfestellung.
Vielen Dank für die Hilfe und Ihr Verständnis.
Diesem Produkt und dem Hersteller kann man wirklich vertrauen.Haette nicht gedacht das so etwas möglich ist.
Wenn man weiss wie es geht ist das Gerät super.
23 mei 2025
Review zonder uitnodiging
Pas d'aide concernant un problème liée à l'accès au compte sur l'application
J'ai un problème au niveau de l'application j'ai contacter le support de l'application ican health ,j'ai envoyé plusieurs e-mail mais aucune réponse et c'est quelque chose d'urgence. Je ne suis pas satisfaite du service j'arrive pas à accéder à mon compte sur l'application ican.
15 mei 2025
Review zonder uitnodiging
Antwoord van Sinocare Inc.
Cher client,
Sinocare Service vous présente ses salutations.
Pourriez-vous nous indiquer l'adresse électronique à laquelle vous avez envoyé votre précédent courriel ?
En outre, nous aimerions connaître la plateforme que vous avez utilisée pour effectuer votre achat sur le site 6934175034062 et le pays dans lequel vous résidez. Ces informations nous aideront à vous assister plus efficacement.
Nous vous remercions pour le temps que vous nous avez consacré. Nous attendons votre réponse avec impatience.
Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
Sinocare Service
Bought and wearing a Sinocare iCan 3…
Bought and wearing a Sinocare iCan 3 CGM. The readings are anywhere between 1.3 and 2.3 mmols higher than a finger prick taken at same time, so not only did this freak me out, it instantly made me a diabetic (at the wrong levels it's reading) and the variation means the readings are unusable. 2.3 mmols is just over 40mg/DL, it's a massive amount.
I contacted Sinocare by email and so far nothing, so totally unimpressed with them and their products. Waste of money.
Updated 15/05/2025
Sinocare have responded which a request for an order number, 24-11910-03541 from their sinocareestore on ebay. Search your inbox and you will find my email from 12/05/2025, the one you haven't responded to. It was a genuine order. Your serial number is SN 66101DD78521A. If I could add images, I could show you the photo of it stuck to my body.
Updated 18/05/2025
I supplied a range of daily readings and Sinocare’s response was that my sensor had only a 20% variance, and that 30% was considered acceptable. Wow!
What does this mean in practise for a fasting measurement? Let’s take..
BG 5 mmols
CGM could be anywhere from 3.5 to 6.5 mmols
BG 90 mg/dl
CGM could be anywhere from 63 to 117 mg/dl
So at the lower apparently acceptable limit I am 7 days into a water fast, while at the upper apparently acceptable limit I will be diagnosed as pre-diabetic. While in reality, neither is happening.
In my personal opinion, a 30% variation renders the Sinocare iCan3 product completely useless.
I cannot see how a reading like this is “acceptable”, and according to their response, ALL the CGM sensors perform to this variance.
As they suggested, I asked Google, and it told me "If the manufacturer states "30% variation is acceptable," they likely mean readings could be up to 30% higher or lower than the actual blood glucose level. This is commonly expressed as ±30%”. Hence the above numbers.
So they have responded, and they have confirmed to me at least that their sensor is a complete waste of time and money. The only thing worse than no data is incorrect data, and the data from this iCan3 is more likely to put me into a medical program than provide me with anything useful to help, while all the time my blood glucose was actually within a normal range.
Final Update 21/05/2025
I have to say that once the communication channel was established, Sinocare were very responsive in answering questions. It became apparent my original email went to an advertised address, but one that was not linked through to the after-sales team, which explained why no-one replied.
After a discussion, Sinocare have now fully explained and resolved the issue, so well done for that.
I personally won’t be buying anymore CGMs. I’ve previously bought from Freestyle Libre and now Sinocare, the Libre under-measures, the iCan3 over-measures, the Libre allows raw data export, the iCan doesn’t, the Libre only stores 8 hours (so you will lose data at some point) the iCan saves everything, the last 3 Libres I used all fell off after about 6 days, so that becomes expensive, whereas the iCan has stayed firmly in place through swims in the sea, showers etc… and I think will last the distance.
My personal recommendation is to make sure you read all the info about how these CGMs function, set your expectations and make sure it will give you what you need.
10 mei 2025
Review zonder uitnodiging
Antwoord van Sinocare Inc.
Dear David MacDougall,
Greetings from Sinocare Service.
We have noticed the issue with your order on Trustpilot. It appears that your eBay order was purchased in August 2024. Could you let us know if you recently started using it rather than immediately upon receipt? Please check if the CGM sensor has expired by providing us with a picture of the sensor pack. The CGM sensor typically has a short expiration date of one year.
I am also sorry to hear that your blood glucose readings are not accurate. Please note that there is a physiological delay (usually 5 to 10 minutes, but it can be longer) between changes in blood glucose and interstitial glucose. Typically, when blood glucose levels are more stable, such as during fasting and two hours after a meal, the dynamic and finger stick blood glucose levels should be closely aligned.
Could you compare your blood glucose meter and CGM readings twice while fasting (e.g., overnight fasting for more than 8 hours)? Record your fasting results with your blood glucose meter and then record your CGM sensor reading after 5 minutes. For example, you can record it as follows:
7:00 am Blood glucose meter: XXX mmol/L
7:05 am CGM sensor: XXX mmol/L
7:10 am Blood glucose meter: XXX mmol/L
7:15 am CGM sensor: XXX mmol/L
We have also sent an email to you via help@sinocare.com. Besides, we are sorry that we haven't received your email, it might be caused by mail system error.
We will always stand behind our product. Looking forward to hearing from you.
Kind regards,
Sinocare Customer Service
everything as I expected
This is not the first time I buy from them, and I have always been satisfied. They answered all my questions, always available to solve any post-order problems.
1 mei 2025
Review zonder uitnodiging
I have been using the Sinocare testing for 2 years
I have been using the Sinocare testing machine for over two years, but I never questioned its reliability until yesterday. Out of curiosity, I decided to test three times simultaneously. Unfortunately, each test gave a different reading, with noticeable variations in the results.
I made sure to follow the strict guidelines, including washing my hands properly and ensuring a good flow of blood. Additionally, the machine, pricking needle, and test strips were all fairly new. Despite these precautions, the inconsistencies in the readings have made me question the accuracy of the device.
2 februari 2025
Review zonder uitnodiging
Antwoord van Sinocare Inc.
Hello,
Have you tested them with the same drop of blood?
In order to obtain accurate blood glucose measurement results, it is best to use fresh blood samples for each test.
The reason below:
1. The glucose concentration in the blood changes over time: The glucose concentration in the blood is dynamic and is influenced by factors such as diet, exercise, and medication. If the same drop of blood is used for multiple tests, inaccurate results may be obtained because the glucose concentration in the blood may have already changed.
2. Contamination of blood samples: Using the same drop of blood for multiple tests may lead to contamination of the blood samples. When collecting blood samples, bacteria, dirt, or other substances may adhere to the skin. If the same drop of blood is used multiple times for testing, these pollutants may affect the accuracy of measurement results.
3. Changes in blood volume: Each time a blood sample is collected, the blood volume may vary. If the same drop of blood is used for multiple tests, it may lead to insufficient blood volume and affect the accuracy of the test.
In this case, could you use fresh blood samples for each test when you are fasting?
And please remember to make sure that the second drop of blood flows out and then starts to absorb and measure.(Wipe off the first drop of your blood）
We surely know the inaccuracy of the device is dangerous to our customers, so you'd better follow up with the correct steps to test and compare.
Best regards,
-Sinocare Customer Center-
Glucometro
Tempi di consegna assurdi , affidabilita' zero, non comprate nulla da sinocare!
25 januari 2025
Review zonder uitnodiging
Antwoord van Sinocare Inc.
Salve,
Questa è la nostra politica di spedizione:
https://en.sinocare.com/policies/shipping-policy
Per l'Italia sono necessari circa 5-10 giorni lavorativi.
In realtà, hai ricevuto il tuo pacchetto per 12 giorni.
Sappiamo che è deluso dalla nostra spedizione, che è un po' più lenta del solito a causa del Capodanno cinese in arrivo.
Naturalmente, in futuro troveremo una società di logistica più affidabile.
Il nostro obiettivo è migliorare la velocità di consegna per servire meglio i nostri consumatori.
Ci scusiamo per l'inconveniente.
Cordiali saluti,
Servizio Clienti Sinocare
This is not a reliable product at all
This is not a reliable product at all, I checked my blood glucose levels 3 times as it showed very high reading for the first time, on second test (within a minute) it showed completely different reading and so was the third one. One reading was normal, one was in pre-diabetes range and one was in diabetes range. How unreliable is that? It seems like it just throws random numbers out to show its function but practically it has no accuracy.
24 december 2024
Review zonder uitnodiging
Antwoord van Sinocare Inc.
Hello,
Please confirm that you got these results under the same condition. (fasting or after-meal ).
Do you test them with the same drop of blood?
When the blood is not enough, do not squeeze your finger, so as not to squeeze out the tissue fluid and affect the test result; instead, let the blood be pushed out from the finger to the fingertip.
The comparison with another device can't be the basis of measurement accuracy.
If you are worried about the accuracy, I suggest you go to the nearby clinic and get the blood testing result, then compare that result with the one from our glucose meter, if the difference is less than 15%, then our glucose meter result is reliable.
（Since more factors affect blood glucose changes after meals, it is recommended that you compare the fasting measurement results with venous blood of the hospital, so you'd better take the monitor to the hospital for simultaneous testing. If there is a large temperature difference between indoors and outdoors, please keep the meter and test strip constant for 30 minutes before testing.）
Best Regards,
Sinocare Official Store
I bought a Sinocare safe accu 2 from…
I bought a Sinocare safe accu 2 from Amazon. It says to use Sinocare meter solution before use but I cannot find the solution anywhere to purchase, I emailed the company asking for help on this matter but they haven't bothered getting back to me so I emailed them again, I'm waiting for a reply, apparently, I can't use the meter untill I have tested it with the solution.
1 november 2024
Review zonder uitnodiging
Antwoord van Sinocare Inc.
Dear Gene Maughan,
This is Sinocare Customer Service.
As you mentioned that our customer service is not responding to you, may I ask you to let us know which email you sent the query to? We will check if there is something wrong with the email system. Since we haven't received any emails from you until now.
As for the control solution is a special liquid used to test whether or not your glucometer and test strips are working properly. However, we have already tested our test strips immediately after production. You can skip this step and use the blood glucose meter directly, please rest assured.
Due to the fact that the quality control solution is only valid for three months after opening the bottle and the high requirements for storage conditions, it is easy for the quality to change within three months, so we generally do not send the control solution to customers. If you are concerned about the accuracy of the test, we recommend that you compare the results with your hospital blood biochemistry results. If you have any problems using the glucometer, you can contact us here as we offer a one-year guarantee on this product.
Of course, if you want to calibrate it yourself. We have to send the control solution from China, it takes about 1~2 months or longer for delivery. Also, as the control solution is a kind of liquid, it's more difficult to transport. If you are willing to send the control solution from China, please provide your address.
If you have any further questions, please feel free to contact us.
Kind regards,
Sinocare Service
Unterschiedliche Messergebnisse von…
Unterschiedliche Messergebnisse von Teststreifen einer Charge. Antwort nur von KI Assistenten. Nachdem man alle Fragen beantwortet hat, keine Reaktion mehr.
Nicht zu empfehlen!!!!!
3 oktober 2024
Review zonder uitnodiging
Antwoord van Sinocare Inc.
Hallo,
Darf ich wissen, ob Sie diese Ergebnisse unter denselben Bedingungen erzielt haben? (Fasten oder nach einer Mahlzeit).
Testen Sie sie mit demselben Blutstropfen?
Wenn das Blut nicht ausreicht, sollten Sie den Finger nicht zusammendrücken, um die Gewebeflüssigkeit nicht herauszudrücken und das Testergebnis nicht zu verfälschen; lassen Sie stattdessen das Blut aus dem Finger in die Fingerspitze herausdrücken.
Wenn Sie sich Sorgen um die Genauigkeit machen, schlage ich vor, dass Sie in eine nahegelegene Klinik gehen und das Ergebnis des Bluttests abholen und dann mit dem Ergebnis unseres Blutzuckermessgeräts vergleichen. Wenn der Unterschied weniger als 15 % beträgt, dann ist das Ergebnis unseres Blutzuckermessgeräts zuverlässig.
（Da mehr Faktoren die Blutzuckerveränderungen nach den Mahlzeiten beeinflussen, wird empfohlen, die Ergebnisse der Nüchternmessung mit dem venösen Blut des Krankenhauses zu vergleichen, so dass Sie das Messgerät besser zur gleichzeitigen Messung ins Krankenhaus bringen sollten. Wenn es einen großen Temperaturunterschied zwischen drinnen und draußen gibt, halten Sie bitte das Messgerät und den Teststreifen vor dem Test 30 Minuten lang konstant.）
Da wir nicht wissen, von wo aus Sie uns kontaktieren.
Unsere Kundendienst-E-Mail lautet help@sinocare.com.
Hier können Sie sich an uns wenden, wenn Sie Hilfe benötigen.
Schönen Tag noch,
Sinocare Kundendienst
Peccato che non posso dare Zero stelle
Peccato che non posso dare Zero stelle! Altamente pericoloso se ci si affida a questo prodotto. Preoccupato che da 3 giorni la glicemia era dai 65/47 mg sono andato dal dottore. Mi ha controllato e misurava 106 quando il dispositivo segnalava 68. L' assurdo che una volta tolto e buttato nell immondizia funziona ancora segnalando 180 . Truffa garantita. Merito il rimborso.
7 oktober 2024
Review zonder uitnodiging
Antwoord van Sinocare Inc.
Ciao Nicola,
Sta parlando del CGM iCan i3?
In caso affermativo, vorremmo sapere se ha confrontato i risultati con quelli del suo glucometro a digiuno.
Come vede, i campioni di glucosio nel valore ematico e nel liquido interstiziale sono diversi.
La misurazione dinamica è la concentrazione di glucosio nel liquido interstiziale del tessuto del derma, mentre il Finger blood analizza la concentrazione di glucosio di una miscela di sangue capillare e liquido interstiziale.
Anche i valori di glucosio misurati dai capillari in diverse parti del corpo possono variare.
In secondo luogo, a causa della diversa velocità di diffusione del glucosio nel sangue di ciascun individuo, i risultati dei due test possono non essere gli stessi.
Il glucosio nel liquido interstiziale è il risultato della diffusione attraverso i capillari, e ci sarà una differenza di tempo.
Quando la nostra glicemia cambia rapidamente, ci saranno differenze significative nel confronto.
Pertanto, si raccomanda che quando la glicemia è stabile (ad esempio, a digiuno da più di 8 ore), si possa effettuare un prelievo di sangue dal dito, attendere 5-10 minuti e poi aprire la nostra app per controllare le letture di monitoraggio del CGM.
Successivamente, è possibile raccogliere una seconda serie di dati di confronto nello stesso modo.
Poi potete comunicarci entrambe le serie di dati e noi le esamineremo.
Riguardo ai suoi dubbi: “L' assurdo che una volta tolto e buttato nella spazzatura funziona ancora riporta 180. ”
Vorremmo dirle che deve terminare la sessione manualmente nella sua APP dopo aver tolto il sensore.
Altrimenti, i dati continuano a uscire.
Ovviamente, questi dati non sono informativi in quel momento.
Ci auguriamo che le nostre spiegazioni vi siano utili.
Cordiali saluti,
Servizio Sinocare
Email:help@sinocare.com
Sinocare Ican I3
Sinocare Ican I3, totalmente inaffidabile; ritengo che dovrebbe essere tolto dal mercato traendo in inganno chi ha necessità di misurazioni attendibili.
21 september 2024
Review zonder uitnodiging
Antwoord van Sinocare Inc.
Abbiamo contattato l'utente e gli abbiamo dato un suggerimento.
Quando la glicemia è stabile (ad es. digiuno notturno per più di 8 ore), confrontare prima i risultati della glicemia da dito.
Dopo 5-10 minuti controllare le letture di monitoraggio del CGM nell'APP.
Dopo aver seguito i nostri suggerimenti.
Dal terzo giorno di utilizzo, il feedback dell'utente le misure sono praticamente identiche a quelle della puntura.
137-125
139-132
144-148
119-114
Le più alte sono quelle misurate dal nostro dispositivo.
Il paziente si è dichiarato soddisfatto e ha confermato che il dispositivo ha funzionato molto bene per tutti i 15 giorni.
Sinocrare CGM Ican3 totally unreliable.
The norma Sinocarel glucose bloodtest works fine but it turns out that the Continuous Glucose Measurement system Ican3 is totally unreliable. E.g it gives me a reading of 187 mg/dl before lunch while the manual bloodtest gives me 91 !! My guess is that this test has not been approved by the US FDA.
21 september 2024
Review zonder uitnodiging
Antwoord van Sinocare Inc.
There are so many factors that can affect the product's performance. We did not inspect the item so we may not be able to know the exact reason.
We doubt it's a small probability event.
As for the user's issue, we sent a replacement immediately.
The buyer should receive the intact product and works well now.
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