Geetha was extremely patient, knowledgeable and very helpful. She ensured the issue I had was dealt with efficiently and remained on the line to follow it through to the end to ensure there were no... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The advisor was very helpful. She answered all my queries patiently and even gave me extra information about my account which I wasn’t aware of.
Patient beyond belief. OK, it took over hour, but then it was complex and it was all new to me, but at no stage did Aafreen express anything other than a concern to get this mess sorted out or su... Toon meer
Bedrijf heeft geantwoord
Ramsiya was incredibly helpful in sorting out my online account access. She was friendly and efficient and didn't mind staying on the line to ensure that I got the relevant reset emails. I would highl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Geschreven door het bedrijf
Contactgegevens
Verenigd Koninkrijk
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,6
Uitstekend
912 reviews
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Zo gebruikt dit bedrijf Trustpilot
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It was very useful and helpful
It was very useful and helpful. Managed to get everything sorted. Thanks.
29 juni 2026
Antwoord van EQi
We're delighted to hear we could assist you and that everything was sorted to your satisfaction. Your positive feedback is truly appreciated.
Staff seemed very nice to speak with…
Staff seemed very nice to speak with but very limited in what they could help with. Context is I was trying to transfer shares to utilise an ISA, I had a 90 day timeframe to do so.
Due to the huge delays in actioning any requests I missed out on a very important deadline and had to do something different which means I'm at a total disadvantage financially. I'm aware of several other people who did exactly the same thing as me and didn't have any issues. No one was able to explain to me why I had issues and was asked to complete additional paperwork manually that needed to be posted rather than completed and sent digitally.
Due to lack of communication and action I abandoned ship. Would never use this company again
17 april 2026
Review zonder uitnodiging
Antwoord van EQi
We appreciate you sharing your experience and feedback with us. We are truly sorry to hear about the difficulties you faced with your share transfer and the impact it had on your financial situation. We understand how frustrating it must have been to miss a crucial deadline due to delays and the need for manual paperwork. We are reviewing our processes to prevent similar issues for others.
Thank you guna Briya for a pleasant and…
Thank you guna Briya for a pleasant and helpful transaction
26 juni 2026
Antwoord van EQi
We're glad you had a pleasant and helpful transaction. We appreciate your feedback.
Ramsiya very friendly and helpful
Ramsiya very friendly and helpful. All my requests were able to be completed swiftly and professionally. thank you
26 juni 2026
Antwoord van EQi
We're happy to hear our team member was friendly and helpful. We appreciate your kind words about our swift and professional service.
EQi the worst
EQi, the worst platform.
The process, the customer service, the app, the WORST.
I had planned to transfer cash amount £100k share&stock ISA from ii to EQi to get my SAYE shares into flexible ISA. The EQi whole process was slow and full of miscommunication. No progress after one month. After many phone calls, I chose to use Aviva. The whole process was so smooth and clear.
26 maart 2026
Review zonder uitnodiging
Antwoord van EQi
We are truly sorry to hear about your frustrating experience with our platform and the transfer process. We appreciate you bringing these issues to our attention and thank you for your valuable feedback. We are always working to improve our services.
Was struggling selling a stock but rang…
Was struggling selling a stock but rang customer services who talked me through the process and stayed on the phone throughout. I can’t praise Nivedha enough for her help. Excellent service.
25 juni 2026
Antwoord van EQi
We're so glad our customer service team could assist you with selling your stock. We appreciate you sharing your positive experience and kind words about the excellent support you received.
Ramsya was great!
I got what I wanted, Ramsya (or Ramsia) was very clear and patient particularly as I don't think I explained myself very well
25 juni 2026
Review zonder uitnodiging
Antwoord van EQi
We're so glad you received what you needed! We appreciate you highlighting the clarity and patience of our team member.
Account access
Nivedha was extremely polite and helpful, remaining patient with my requests, nothing was too much trouble. Thank you Nivedha
24 juni 2026
Antwoord van EQi
We're happy to hear our team member was polite and helpful, remaining patient with your requests. We appreciate your kind words!
Antwoord van EQi
We're glad our team quickly resolved your problem. Thank you for your feedback!
Ramsiya
Ramsiya - the agent who assisted me in the transfer of shares was very calm and explained things clearly and efficiently.
22 juni 2026
Antwoord van EQi
We're so glad to hear our agent provided clear and efficient assistance. Thank you for sharing your positive experience!
Ramsiya was very knowledgeable
Ramsiya was very knowledgeable, helpful and patient in helping me resolve an issue.
23 juni 2026
Antwoord van EQi
We're glad to hear our team member was knowledgeable, helpful, and patient in resolving your issue.
Antwoord van EQi
We are so pleased you found our service quick and honest. Thank you for your kind words.
Great Customer Service does still exist!!
The customer services agent, Ramsiya, was professional , patient and provided me with the information I needed. She listened to my questions and guided me through the process I need to follow .. a great experience and a perfect example of how to get customer service right
23 juni 2026
Antwoord van EQi
We're delighted to hear about your excellent customer service experience. It's wonderful that our agent was professional, patient, and provided the information you needed, guiding you effectively. We appreciate your kind words.
Lady dealing with my enquiries Nivedha…
Lady dealing with my enquiries Nivedha was very helpful and patient when helping me with my transactions
19 juni 2026
Antwoord van EQi
We're happy to hear our team member was very helpful and patient with your transactions. We appreciate your feedback!
The phone call specifically
The phone call specifically. The Agent was really helpful and knew what and where for me to go online.
19 juni 2026
Antwoord van EQi
We're happy to hear our agent provided such helpful guidance during your call. Thank you for sharing your positive feedback.
Antwoord van EQi
We're happy you received knowledgeable and professional service. We appreciate your feedback.
Antwoord van EQi
We're glad to hear our team was helpful. Thank you for your kind words.
Excellent communication
Excellent communication , all questions fully answered, polite helpful informative patient first class experience
17 juni 2026
Review zonder uitnodiging
Antwoord van EQi
We're happy to hear you had a first-class experience with excellent communication and fully answered questions. Thank you for your feedback.
Ramiysa was professional and helpful
Ramiysa was professional and helpful. She answered all my questions and resolved my query.
15 juni 2026
Antwoord van EQi
We're happy to hear our staff was professional and helpful, answering all your questions.
The lovely lady who assisted me
The lovely lady who assisted me. She helped me find my way around the website and she was very patient.
16 juni 2026
Antwoord van EQi
We're glad we could help you navigate our website. We appreciate your kind words and patience.
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