EQi Reviews 

I have requested my SAYE shares over a week ago and still nothing in my account that I really did not want!
All I wanted to do was buy my share option which was available in June 2026, and then sell forwards to pay for my wifes 60th Birthday present, I really do not understand that in this digital age it can take so long.
Businesses trade and sell shares 24hrs a day, if I had taken the certificate on paper and went to a broker it would have been faster, shocking service for people who have saved over 3 years to get there proceeds, I will also be raising my concerns with my company CFO as this is totally unacceptable.

1. Really difficult to get to a person behind the chatbot options - no phone number evident anywhere on the site. Person eventually on chat but it shouldn't be so hard to engage with you about my money.
2. Lack of ability to tailor the charging structure to individual needs. Since the change it has been more expensive for me to hold my shares in EQi ISA & not happy that I'm given a free trading option monthly in 'compensation' - I don't need that, I want lower quarterly charges. Agent not able to find a way to retain me & offer alternative to charging - EQi don't seem to mind that they may lose my business.

The advisor was very helpful. She answered all my queries patiently and even gave me extra information about my account which I wasn’t aware of.

Very helpful and understanding

Your colleague was patient and really kind and helped me through the process.

OK if you still like making phone calls and sending things by post but not suitable for most active investors. Complaints only receive automated responses. Most actions require postal forms or telephone calls, the trading website is clunky with regular issues and messages are lumped together if you have ISA and trading accounts. It is seriously behind competitors in terms of service and online platform. An ISA transfer from another provider takes months with no communication other than the automated "your query is important to us...". ISA transfers with competitors take days. Senior management needs to take a look at the competition and take urgent action.

Geetha was extremely patient, knowledgeable and very helpful. She ensured the issue I had was dealt with efficiently and remained on the line to follow it through to the end to ensure there were no further problems
Great customer service

Meg was extremely helpful, thank you.

Customer Experience Representative, Ramsiya, was most helpful and friendly in assisting me with my queries.

Capable competent and helpful lady, made the transaction process simple and easy

The trader Wasanth was extremely helpfull.
When I told him I was not particularly experienced he went out of his way to explain the process making the transaction both pleasant and successful.

Geetha Karikalan was very polite and helpful. She gave me all the information I needed.

The person who helped with my idiot's query was excellent (Ramsiya). She was polite, efficient and answered all my questions

Meg carried out my request in super speed and efficiently. Great service.

The Lady that was dealing with me was really helpful, she guided me through each section of the paperwork that was required to complete my paperwork.

Why is there a 4.7 rating when it always takes 20 minutes for them to answer a phone. My investments are split between 3 different accounts (for historic reasons0 and they are incapable of amalgamating them. On a call now - 12 minutes and counting of which the first 5 minutes is spent telling me I can do things quicker online even when there is no online answer to a simple query. Tried the Chat - useless! Tells me to try again later every time. The Trustpilot rating bears no relation to actual level of service.

Ramsiya was incredibly helpful in sorting out my online account access. She was friendly and efficient and didn't mind staying on the line to ensure that I got the relevant reset emails. I would highly recommend call the helpline if you get stuck.

Customer service very good.
Manish helped me solve my problem, which was my lack of experience with the website.

Sripriya has providedexcellent customer service, I am very happy with her professional attitude to resolve the customer queries.

The Customer Experience Representative, Ramsiya was able to explain a querry I had regarding a payment and resolve a log-in issue I had with the website. Ramsiya explained clearly as to what the payment was for. Ramsiya also gave me step by step instructions to resolve the log-in issue, waiting patiently for me to complete each step before I got the next instructions. A big thank-you to you Ramsiya.