Geetha was extremely patient, knowledgeable and very helpful. She ensured the issue I had was dealt with efficiently and remained on the line to follow it through to the end to ensure there were no... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The advisor was very helpful. She answered all my queries patiently and even gave me extra information about my account which I wasn’t aware of.
Patient beyond belief. OK, it took over hour, but then it was complex and it was all new to me, but at no stage did Aafreen express anything other than a concern to get this mess sorted out or su... Toon meer
Bedrijf heeft geantwoord
Ramsiya was incredibly helpful in sorting out my online account access. She was friendly and efficient and didn't mind staying on the line to ensure that I got the relevant reset emails. I would highl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Geschreven door het bedrijf
Contactgegevens
Verenigd Koninkrijk
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,6
Uitstekend
912 reviews
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Customer services support
I had an issue and called customer services. Kevin Thomas understood my problem and resolved it efficiently.
18 augustus 2026
Antwoord van EQi
We're so glad to hear our team provided efficient assistance and resolved your issue. We appreciate your kind words!
Manish who helped me with my inquiry…
Manish who helped me with my inquiry was very understanding and extremely helpful.
17 augustus 2026
Antwoord van EQi
We're so glad to hear that the assistance you received was understanding and extremely helpful. We appreciate your positive feedback.
One star is too many
Introduced fees for a dealing account that has been free for years. 'Informed me' by e-mailing the wrong e-mail address despite having the right one. Indian call centre the absolute pits, reading off scripts, round in circles, can't grasp what the complaint is about. Just moved everything away from them. Don't waste your time. Another once decent company run into the ground to save money with inevitable results.
13 augustus 2026
Review zonder uitnodiging
Antwoord van EQi
We are truly sorry to hear about your frustrating experience with the new fees, the email communication, and our call center. We understand your disappointment and regret that we failed to meet your expectations. Please respond to our request for more information.
Manish was very patient and helpful
Manish was very patient and helpful. He accessed my account and made sure that all the changes I needed to make on my account were correct.
He arranged my transfer of funds.
Very polite young man.
13 augustus 2026
Antwoord van EQi
We're delighted to hear that our support was patient and helpful in ensuring your account changes and fund transfer were handled correctly. We appreciate you sharing your positive experience.
The EQI assistant answered all my…
The EQI assistant answered all my questions and I had a few. I felt more comfortable with the options I took following the responses I received.
11 augustus 2026
Antwoord van EQi
We're delighted to hear that our assistant was able to answer all your questions and help you feel more comfortable with your choices. Thank you for sharing your positive experience!
Sarath was very helpful and sorted out…
Sarath was very helpful and sorted out the issue quickly.
12 augustus 2026
Antwoord van EQi
We're so glad to hear that our team member was helpful and quickly sorted out the issue. Thank you for your positive feedback!
We had a really good experience today…
We had a really good experience today with EQi, Manish was brilliant and talked us through managing our accounts step by step, something I would never have managed on my own!
Thank you Manish!
12 augustus 2026
Antwoord van EQi
We're so happy to hear that our team was able to provide such a positive and helpful experience. It's wonderful to know that you felt supported in managing your accounts.
Phoned with a query solved within 30…
Phoned with a query solved within 30 seconds by Sarath Kumar my hero.
12 augustus 2026
Antwoord van EQi
We're so glad we could quickly resolve your query. We appreciate you sharing your positive experience with us!
Patient customer assistance
As an older man I sometimes take a little longer to complete online procedures. Having failed to access my account I spoke with customer assistant who very patiently saw me through the process despite my errors along the way. I am grateful for his help to access and complete my business today. Thankyou
12 augustus 2026
Antwoord van EQi
We're so glad to hear our customer assistant provided patient and helpful support, ensuring you could complete your business successfully today. We appreciate you sharing your positive experience with us.
Dividend information
Sarageh responded to my call , he was both courteous and helpful and provided the information I required. Thank you Sarageh.
11 augustus 2026
Antwoord van EQi
We're so happy to hear that our team member was courteous and helpful, providing you with the information you required. Thank you for your positive feedback!
Antwoord van EQi
We're so happy to hear you had such a positive experience with our customer service and support. We truly appreciate your kind words!
Really helpful
Really helpful. Provided all the information I needed very clearly and easily.
10 augustus 2026
Antwoord van EQi
We're truly happy to hear we provided clear and helpful information. Thank you for your kind words!
Shareholding enquiry
Kc asks whether small shareholding dividends are paid gross or net of tax. Thanks .Quick and full response
10 augustus 2026
Antwoord van EQi
We're glad we could provide a quick and comprehensive answer regarding dividend tax treatment. We appreciate your positive feedback!
The best telephone answering service…
The best telephone answering service and quickest to answer of any service in UK today!
Jeanne Magagna
10 augustus 2026
Antwoord van EQi
We are so happy to hear that our telephone answering service has met your expectations and that you appreciate our quick response times. We truly value your positive feedback.
Thank you Manish M for your support
Thank you Manish M for your support. Very helpful and clear advice.
10 augustus 2026
Antwoord van EQi
We're so happy to hear that you received helpful and clear advice. Thank you for sharing your positive feedback with us!
Antwoord van EQi
We're delighted to hear that you found our team to be helpful and professional. Thank you for sharing your positive experience with us!
Very good service
Aafreen was the the agent I spoke to on phone and she helped me to achieve all that was required online to get me up and running. She was so good at explaining what to do and made the process easier.
7 augustus 2026
Antwoord van EQi
We're delighted to hear that our agent was able to help you get everything set up online. We appreciate you highlighting how clear and helpful the explanation was in making the process easier. Thank you for your feedback!
Great Assistance
Advisor Manish was very knowledgeable and was able to answer all of my quastions
7 augustus 2026
Antwoord van EQi
We're so glad to hear that the assistance you received was knowledgeable and that all your questions were answered. We appreciate your feedback.
Charges Query
Ramsiya was very helpful and proactive to resolve the issue. Thank you!!
7 augustus 2026
Antwoord van EQi
We're so glad to hear our team provided such helpful and proactive support. Thank you for your kind words!
Patient beyond belief.
Patient beyond belief.
OK, it took over hour, but then it was complex and it was all new to me, but at no stage did Aafreen express anything other than a concern to get this mess sorted out or suggest in any way that I was an ignorant bumbling idiot (I was).
Brilliant customer service as experienced by someone who regularly writes to complain about poor customer service.
Well done that person.
MS
7 augustus 2026
Antwoord van EQi
We are so pleased to hear about your positive experience and appreciate you taking the time to share your feedback. It's wonderful to know that our team member was able to assist you with such patience and dedication, especially with a complex situation that was new to you. We always aim to provide clear and supportive service, and we are glad we succeeded in your case. Thank you for your kind words!
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