Geetha was extremely patient, knowledgeable and very helpful. She ensured the issue I had was dealt with efficiently and remained on the line to follow it through to the end to ensure there were no... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The advisor was very helpful. She answered all my queries patiently and even gave me extra information about my account which I wasn’t aware of.
Patient beyond belief. OK, it took over hour, but then it was complex and it was all new to me, but at no stage did Aafreen express anything other than a concern to get this mess sorted out or su... Toon meer
Bedrijf heeft geantwoord
Ramsiya was incredibly helpful in sorting out my online account access. She was friendly and efficient and didn't mind staying on the line to ensure that I got the relevant reset emails. I would highl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Geschreven door het bedrijf
Contactgegevens
Verenigd Koninkrijk
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,6
Uitstekend
912 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The customer service personnel I spoke…
The customer service personnel I spoke today was able to sort out my query quickly and am well pleased with the service. Especially for someone like me that finds it difficult to get round to technical stuff. Thanks a lot
7 augustus 2026
Antwoord van EQi
We are so pleased to hear that our customer service team was able to quickly resolve your technical query. We understand that technical matters can be challenging, and we are glad we could assist you effectively. Thank you for your kind words!
I’ve spoken to Lysander White and he’s…
I’ve spoken to Lysander White and he’s been so helpful thankyou
7 augustus 2026
Antwoord van EQi
We're so happy to hear that our team member was helpful. Thank you for your positive feedback!
Very quick and efficient service
Very quick and efficient service. Ramsiya was very helpful.
7 augustus 2026
Antwoord van EQi
We're happy to hear that you received quick and efficient service, and that our team was very helpful. We appreciate your positive feedback!
Really friendly service very calm and…
Really friendly service very calm and understanding Sarath was the person helping me today thank you
7 augustus 2026
Antwoord van EQi
We're happy to hear that our team member provided such friendly, calm, and understanding service. Thank you for sharing your positive experience!
Made my transaction easy and he had a…
Made my transaction easy and he had a great personality to!
7 augustus 2026
Antwoord van EQi
We're so glad to hear that your transaction was easy and that you had a positive experience. Thank you for sharing your feedback with us!
Antwoord van EQi
We're happy to hear everything was understandable. Thank you for your positive feedback!
Difficulty logging into ISA Account
I have been having difficulty logging into my EQi ISA account for over a week. I spoke to 2 previous representatives on separate occasions on Tuesday and Thursday last week. Although they both sent me new temporary passwords, each time I received an error message when trying to entre the new temporary password.
This morning I contacted a third person (Debbie). After trying to enter the temporary password again and getting the same error message, they suggested that I clear the search history from my Microsoft Edge browser. When this didn't work, at Debbie's suggestion I used the Google Chrome search engine on my I-pad. This time it worked.
Debbie was very helpful and patient, for which I am grateful
6 augustus 2026
Antwoord van EQi
We appreciate you sharing your recent experience with us. We understand how frustrating it can be to encounter login difficulties, especially when trying to access your account. We are glad that our colleague was able to assist you in resolving the issue and that you can now access your EQi ISA account. We are always working to improve our processes and appreciate your patience and feedback.
Good final outcome
After a few false starts, I was enentually connected to Ramsiya who was excellent and resolved all my queries.
6 augustus 2026
Antwoord van EQi
We're happy to hear that our team member was excellent and resolved all your queries. We appreciate you recognizing their helpfulness.
I have recently contacted EQi with an…
I have recently contacted EQi with an inquiry regarding my EQi Flexible Stocks & Shares ISA. My call was answered by Manish. He was very polite, confident, patient and well informed. It was a pleasure to talk to him.
5 augustus 2026
Antwoord van EQi
We're so glad to hear about your positive experience with our team member. We always aim to provide helpful and informed assistance, and we appreciate you sharing your feedback.
Vasant Really helpful and polite
5 augustus 2026
Antwoord van EQi
We're so glad to hear that our team provided such helpful and polite service. We truly appreciate your kind words.
Bed & ISA dealing
Ramsiya was extremely helpful with my query throughout the dealing process.
5 augustus 2026
Antwoord van EQi
We are so glad to hear that our team member was extremely helpful throughout your dealing process. Thank you for your positive feedback!
Worth the wait
I initially had a long wait on the telephone before speaking with a very helpful gentleman. My questions were answered professionally and courteously.
4 augustus 2026
Antwoord van EQi
We're happy to hear that our team member was professional and courteous in answering your questions. We appreciate you taking the time to share your positive experience with us!
Person i was speaking to understood my…
Person i was speaking to understood my concerns etc. Was very helpful and assisted me to reach a place where i was confident the transaction i wanted to undertake would run smoothly.
3 augustus 2026
Antwoord van EQi
We're so pleased to hear that our team member was able to understand your concerns and provide helpful assistance, ensuring you felt confident about your transaction. Thank you for your kind words!
The agent that helped me with my share…
The agent that helped me with my share dealing was really helpful and patient, her name was Ramsiya
4 augustus 2026
Antwoord van EQi
We're so glad to hear that our team member was very helpful and patient with your share dealing. We appreciate you sharing your positive feedback!
A professional and extremely helpful…
A professional and extremely helpful service with a knowledgeable person.
4 augustus 2026
Antwoord van EQi
We're delighted to hear that you experienced professional and extremely helpful service from a knowledgeable person. Thank you for your positive feedback!
Ramsiya was very helpful on the…
Ramsiya was very helpful on the telephone, she answered my enquiry and provided a solution.
4 augustus 2026
Antwoord van EQi
We're so happy to hear that our team member was helpful on the telephone and provided a solution to your inquiry. We appreciate you sharing your positive experience.
Extremely helpful and patient…
The person answering was extremely helpful and patient. He helped me and gave advice.
I had to phone early - 0830 to talk to him, having waited a long time on hold the previous day.
4 augustus 2026
Antwoord van EQi
We're glad to hear our team member provided helpful assistance and advice. We appreciate you sharing your experience, and we understand your frustration with the wait times. We are always working to improve our service.
Help from Lysander
Lysander was helpful and stay online to resolve my issues with online purchase as portal was not accepting a new company in search investment.
3 augustus 2026
Antwoord van EQi
We're delighted to hear that our team member provided such helpful assistance in resolving your online purchase issue. We appreciate you sharing your positive experience with us.
Antwoord van EQi
We're delighted to hear that our team member was so helpful, friendly, and knowledgeable. Thank you for sharing your positive experience with us!
The customer service agent was very professional and helpful.
The customer service agent was very helpful. He answered all my queries in a polite and professional manner.
3 augustus 2026
Antwoord van EQi
We're so happy to hear that our customer service agent was helpful and answered all your questions in a polite and professional manner. Thank you for your positive feedback!
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