Geetha was extremely patient, knowledgeable and very helpful. She ensured the issue I had was dealt with efficiently and remained on the line to follow it through to the end to ensure there were no... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The advisor was very helpful. She answered all my queries patiently and even gave me extra information about my account which I wasn’t aware of.
Patient beyond belief. OK, it took over hour, but then it was complex and it was all new to me, but at no stage did Aafreen express anything other than a concern to get this mess sorted out or su... Toon meer
Bedrijf heeft geantwoord
Ramsiya was incredibly helpful in sorting out my online account access. She was friendly and efficient and didn't mind staying on the line to ensure that I got the relevant reset emails. I would highl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Geschreven door het bedrijf
Contactgegevens
Verenigd Koninkrijk
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,6
Uitstekend
912 reviews
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Antwoord van EQi
We're happy to hear that our answers were clear and speedy for you. We appreciate your positive feedback!
Sarath was great from start to finish
Sarath was great from start to finish. A quick easy process. Thank you
31 juli 2026
Antwoord van EQi
We're so pleased to hear that your experience was quick and easy. Thank you for sharing your positive feedback with us!
Getting through was a pain in the…
Getting through was a pain in the bottom. However the person on the phone was very patient and helped us resolve the issue. Appreciate his help
31 juli 2026
Antwoord van EQi
We appreciate your feedback and are glad our team member could assist you. We are working to improve wait times.
Manish in Customer Service is…
Manish in Customer Service is responsible for me giving this review 5 stars. I was having difficulty logging in and was extremely frustrated with the process. I phoned Customer Service, didn't have to wait too long fortunately, and Manish talked me through the process clearly and patiently. I am now a very satisfied customer again. Thank you.
31 juli 2026
Antwoord van EQi
We are so pleased to hear that our customer service team was able to assist you effectively with your login difficulties. It is wonderful to know that our clear and patient guidance led to your satisfaction. Thank you for sharing your positive experience with us!
Antwoord van EQi
We're so glad to hear our team was able to resolve your issue effectively. We appreciate you sharing your positive experience with us.
Antwoord van EQi
We're so happy to hear that our team member provided superb, proactive, and patient customer support. Thank you for your wonderful feedback!
Very friendly and efficient service…
Very friendly and efficient service given by Saradh Kumar in shareholder services this morning
30 juli 2026
Antwoord van EQi
We're delighted to hear you received such friendly and efficient service from our shareholder services team. Thank you for sharing your positive experience!
My only contact with the call centre…
My only contact with the call centre each year and as usual got my information without fuss. Usually security features to go through first which is reassuring but then got my information quickly and clearly
29 juli 2026
Antwoord van EQi
We're so glad to hear that our security features provide reassurance and that we could assist you efficiently in obtaining your information. Thank you for your positive feedback!
Clear answers and support
29 juli 2026
Antwoord van EQi
We're so glad we could provide you with clear answers and support. We truly appreciate your positive feedback!
Sorting out my logon issue
I did not note down the gentleman's name as he said it would be on this review. He assisted me in sorting out a logon issue as it seems I had 2 emails associated with my account. He gave me instead a user ID and explained exactly how I could ensure all my details were correct and waited as I logged on and updated my details and was so very patient. I could not have sorted this on my own. Thank you very much
29 juli 2026
Antwoord van EQi
We are so glad to hear that our team member was able to assist you with your login issue and ensure your account details were correctly updated. We appreciate you sharing your positive experience and kind words about their patience and helpfulness. We are always here to provide support.
Easier to wait if decent / variable music played
I found he listened and understood what I wanted also very helpful.
Downside and not his fault the music when waiting was/is awful and the same during a longish wait!! Sorry!
29 juli 2026
Antwoord van EQi
We appreciate your feedback regarding our team member's service. We're sorry the waiting music negatively impacted your experience, and we will certainly review our selection.
Antwoord van EQi
We're so happy to hear that our team member was friendly, helpful, and knowledgeable. Thank you for your positive feedback!
Gentlemen was polite and good mannered
Gentlemen was polite and good mannered. Thank you.
29 juli 2026
Antwoord van EQi
We're so happy to hear our team provided such a positive and respectful experience for you. Thank you for your kind words.
Deborah Buckle is very professional and…
Deborah Buckle is very professional and experienced
Deborah was very patient and gave me time to understand what i was doing wrong
29 juli 2026
Antwoord van EQi
We're happy to hear that our staff member was professional and experienced! We appreciate you recognizing their patience and the time they took to help you understand.
Was able to sort the query straight away
29 juli 2026
Antwoord van EQi
We're glad we could help resolve your query quickly. We appreciate your positive feedback!
I’m absolutely useless on computers
I’m absolutely useless on computers! Ramsiya was extremely polite and helpful in guiding me through everything step by step. You need more people like her.
28 juli 2026
Antwoord van EQi
We're so glad to hear our team member provided such helpful and polite assistance. We truly appreciate your kind words and positive feedback!
Mr Sarath Kumer was very helpful and…
Mr Sarath Kumer was very helpful and patient in explaining procedures for setting up bank mandates, selling of shares and charges involved. He answered all our questions diligently.
28 juli 2026
Antwoord van EQi
We're delighted to hear about your positive experience! We appreciate your kind words and are so glad that our colleague was able to patiently and diligently explain the procedures and answer all your questions.
Excellent customer service
The customer service I experienced today from Ramsiya was excellent.
28 juli 2026
Antwoord van EQi
We are delighted to hear that you had such a positive experience with our customer service. Your feedback is greatly appreciated.
Antwoord van EQi
We are so glad we could assist you with your questions. We appreciate you taking the time to share your positive experience with us!
Great customer service support by…Bharti
Great customer service support by Vasanth. Just like to say big thank u for his help today. This employee should be recognised for his excellent service.
27 juli 2026
Antwoord van EQi
We're so happy to hear that you received excellent service! We appreciate you taking the time to share your positive experience with us.
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